Juniper Communities

Our family had many tours scheduled trying to locate best fit for our mother. The staff and welcoming team at Juniper Village at South Hills was a nice warm feeling touch. The facility is nice, clean, bright and vibrant full of energy. Very nice place.

I toured Juniper Village at Preston Hollow and had a good first impression & tour. I noticed that the rooms were very small and a bit rough. It looked like they took an office building and converted it into an apartment. We chose another community mainly because the rooms were not well finished here at Juniper Village.

I think that this is a good place to be and that it is safe. We started during a pandemic and they were limited with what all they could do but I do feel that they were pleasant with what they had to work with.

Non Christians will find the overt, heavy handed evangelism of certain members of the staff uncomfortable. Not limited to Sunday services, certain members of the staff waste no opportunity to "witness" and offer "testimony" regarding their evangelical Christain faith. Place is well run, clean, and the staff seems well trained, but for a place that is supposed to be secular and not affiliated with any religion. there's an awful lot of Jesus and "giving your life to Christ" here.

When I visited this community it did not seem to be very active. It was quiet when we walked in. This is a good sized community with elevators. The rooms were nice and we were well received. The staff we met during the tour were courteous and professional, however I did not get the feeling they wanted us there.

This community is a larger community than we were looking for. The people we met were nice and the community seemed clean. This community allows pets.

My mother was in this facility for a short time. She passed away shortly after moving in. She was well cared for and loved. I really really loved the activities leader Crystal she was always so full of life and doing interesting things that I never thought my mom would participate in. Talk about someone knowing all her residents and not only the residents she knows everyone she knew my name after only meeting me once and she made it her business to always be smiling and comforting to the family members as well as her residents! I would recommend this facility to anyone that needs TLC during this transition. Not sure if [Removed] is still there but if she is you can sure bet that she is going to love you and your loved one through this process! Thank you to the entire Juniper team! You made a hard time easier to manage!

This is a clean nice community. The staff are nice they help dad with his medication and some of his personal needs. They encourage him to go to the dining room for meals. This is a small community and he has a very small room. The do accommodate his special diet. This community is a little farther away than we like so we may be looking for another community closer to us.

My family and I had a nice tour of this facility. All went very well. The staff was very pleasant.

It has been going fine for my mom and she is getting long term care at this community. Treatment and care wise they are off the charts. They have gotten to know my mom and identified her problem. I like that she is comfortable and they understand her issues. They monitor her sugar, salt, and carb intake with their meals. I know that they are giving her what she needs and it is taking time for her to get use to. As for their communication they can improve better on the business side and with appointments.

Have lived here for almost 5 years and enjoy my sunny apartment, excellent meals, pool exercise, physical therapy (when needed) and chosen activities like movies and bingo. I am thankful daily that I am not still in my house alone. I have 4 sons who live at a distance and visit when they can. I have my car parked nearby and will choose to give it up when I feel it's necessary. I enjoy meals in the dining room with a different group each night.

So far so good. But it's really too soon to know. Looks clean and well appointed and most, if not all, of the residents I see look content if not happy. I've asked some residents how they liked living there and how the food was. They all gave a "good" response. So that was comforting. One lady told me "It's all what you make of it". So if you want to be anti-social and grumpy then you wont like this place or anywhere else for that matter. But if you are accepting of the fact that this is where you will be living and that you better make the most of it, then I think you will be pretty happy at Brookdale.

Frank is having some good days and bad days. He has not been there long enough to know at this time. very happy with the staff and wanting to see progress in a few weeks .

We toured Juniper Village and saw many things that we liked. The facility was clean and the staff was friendly. I really liked how they have the facility and residents divided into 4 sections. This division appears to give the staff a better chance to bond with their assigned residents and they are able to focus more closely on their individual needs.

I'm thrilled with Emeritus's desire to "join" my loved one's "journey." I have found the head nurse to be knowledgeable and compassionate, and most of the workers I've spoken with are kind and seem attentive. But I will say that it is hard to get in touch with the folks in charge and often when I speak with those who I do get on the phone, they can't really tell me much. My hope is that they are more fully staffed for caring for people, than they are for responding to family members. So far, my loved one is doing well, although we've apparently had a few missteps in responding to certain needs.

My mom was essentially assessed incorrectly and shortly after living in Juniper it was decided that she needed to go into memory care. They were happy to accommodate my mom while we needed to make a long-term decision about where we would place my mom. Ultimately Juniper was not the place that we stayed with.

It is a very nice place. The food was not great at first and the service in the dining room at certain tables was very slow. My aunt said sometimes they would be the first ones in and the last ones out because of servers. The tv they pay for is the old kind not HD that has been out for years. They had almost a week with no tv because of repairs. The monthly price is very high for what they are getting. The staff is very nice and I realize the things I consider issues are governed at a much higher level and not by local management.

Started out great then the quality of service/care went way down hill

It was supposed to be a respite for me, my husband's care giver. I had two weeks lined up including our live in aid to accompany him. I got push back about the 2 week stay, then saying they don't really do short term respites. If that's the case then they should not include that in their info. I was charge for the full month plus extra for his aid. The aid felt disrespected by staff and had to look for help. It takes 2 people to care for my husband, hence the full time aid. He ended up going to the ER after 3 nights and was at the hospital for a week. The aid went back to Juniper to sleep. My 2 week trip was cut short and both [name removed] and the aid left that following Sat. He was there from [dates removed] and the aid left [date removed]. We paid $[removed]for the two weeks. I can't tell you how disappointed I am with the whole event.

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory care because that’s where the building makes money. While there are some good staff members, the executive director is likely to drive everyone away.