Juniper Communities

We toured Juniper Village and saw many things that we liked. The facility was clean and the staff was friendly. I really liked how they have the facility and residents divided into 4 sections. This division appears to give the staff a better chance to bond with their assigned residents and they are able to focus more closely on their individual needs.

I'm thrilled with Emeritus's desire to "join" my loved one's "journey." I have found the head nurse to be knowledgeable and compassionate, and most of the workers I've spoken with are kind and seem attentive. But I will say that it is hard to get in touch with the folks in charge and often when I speak with those who I do get on the phone, they can't really tell me much. My hope is that they are more fully staffed for caring for people, than they are for responding to family members. So far, my loved one is doing well, although we've apparently had a few missteps in responding to certain needs.

1.. Overall experience 3 to 4. 2. The facility is very clean and kept clean 4 3. The facility is very friendly for the most part 4 4. Quality of care 3 5. Administrative staff 4 6. Food.2 my mother, asked about gluten-free alternatives and was told that if you wanted it, family had to provide it which I have done. 7. Activities seem good, mostly in-house. 4 8. Value for money -I wonder. Some of the rules seemed to change quickly once we arrived. For example, she had a pet dog that she was very keen on and within the first month dogs weren't permitted without a large additional fee. Has mentioned in the food above it seemed odd that food allergies had to be done independently, but for the cost of bringing in gluten-free noodles and other items, she seemed happy overall with the food

Pros; room size, overall cost, friendly staff, programs Cons; food, hot water/maintenance

My mom was essentially assessed incorrectly and shortly after living in Juniper it was decided that she needed to go into memory care. They were happy to accommodate my mom while we needed to make a long-term decision about where we would place my mom. Ultimately Juniper was not the place that we stayed with.

It is a very nice place. The food was not great at first and the service in the dining room at certain tables was very slow. My aunt said sometimes they would be the first ones in and the last ones out because of servers. The tv they pay for is the old kind not HD that has been out for years. They had almost a week with no tv because of repairs. The monthly price is very high for what they are getting. The staff is very nice and I realize the things I consider issues are governed at a much higher level and not by local management.

Started out great then the quality of service/care went way down hill

It was supposed to be a respite for me, my husband's care giver. I had two weeks lined up including our live in aid to accompany him. I got push back about the 2 week stay, then saying they don't really do short term respites. If that's the case then they should not include that in their info. I was charge for the full month plus extra for his aid. The aid felt disrespected by staff and had to look for help. It takes 2 people to care for my husband, hence the full time aid. He ended up going to the ER after 3 nights and was at the hospital for a week. The aid went back to Juniper to sleep. My 2 week trip was cut short and both [name removed] and the aid left that following Sat. He was there from [dates removed] and the aid left [date removed]. We paid $[removed]for the two weeks. I can't tell you how disappointed I am with the whole event.

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory care because that’s where the building makes money. While there are some good staff members, the executive director is likely to drive everyone away.

Food mostly needs improvement the food staff is wonderful. administration should answer emails but don't got more accomplished with the wonderful front desk staff the the higher ups. Everyone loved the brunch on Sunday but they took that away. Also regarding activities (bingo for example) MIL tried to attend and was told she cant sit here cant sit there so she left very disappointed and never returned some of the residents were very rude all she wanted to do was join. These activities need to be run by staff not the residents

Nice facility. Average cost. Communication with staff, average. (OK, here are more characters for review). Moved my aunt from Locust Grove because it closed. Have only been at Juniper Village for less than 1 month. My aunt had a large bruise and hematoma on right wrist. "No call, no information, no return call, hmm." No place to go when visiting my aunt. Have to find some quiet corner to talk. Vomit on bedding and clothing 3 days after she was taken to hospital with virus. We miss Locust grove. Communication from staff is poor at best. We miss Locust Grove.

Make sure you have a clear idea of what the personalized plan is for your loved one and stay visible.

1. Not enough staff 2. My mother died because of poor management of another patient. 2. Physician contracted there not fully competent. 3. No one to manage mental health of patients

Staff friendliness varied widely, including leadership. Facility is nice. I wish they would do more to keep residents physically active , to improve or at least to maintain.

It was a good option for my dad because they do not do background checks. My dad has a misdemeanor we are trying to get thrown out but it kept him out of other facilities. I'd have picked another location if I had the choice. I would recommend the assisted living to others but not the memory care. My dad is in memory care.

For the overall experience, nothing would have made the time good considering the circumstances. Our loved one was there for about 3 weeks and then we had our loved ones removed and put into a hospice care home. None of the was the fault of Juniper, it was just a bad situation. Again it is not Juniper's fault, It was just a terrible time and I was appreciative that Juniper had a place for him and tried to make it work

My loved one was previously a resident at Juniper Village and the experience was okay. Day staff and the food service is very good and attentive. But the night staff I just feel like she had too many problems with. They seemed to be understaffed and they definitely seemed to be complacent about my loved one's safety.

The food that the staff members prepare for the residents seems great! Based on the experience we have had so far with Juniper Village at Williamstown, we would recommend the community to other families who are looking for a place for their loved ones.

Our experience at Juniper Village at Louisville made me very aware that there is a definite need for COMMUNICATION and Education at this facility! Both of these needs I shared with the management more than once; unfortunately my sister died before I can say if it was heard and, therefore, improved. Switching to a different hospice company was a big improvement for my sister and our family, also. I believe I would probably recommend this facility--with perhaps a "heads up". I might also add that I am inclined to feel like these issues (and others) are industry wide!

In our time and experience at Juniper Village at Chatham, the environment has changed. Some cost cutting is becoming evident, and some of the better staff have left recently.