Juniper Communities

Faculty and staff may have good intentions but their communication skills are lacking. They have very few condiments, the line to get food has a wall that is 5 ft high and difficult to see over and communicate with staff over especially in a wheel chair. Lots of fried food and difficult to eat well with diabetes.

My loved one was previously a resident at Juniper Village and I was not happy with this facility. I would not recommend them to others.

My loved one was previously a resident at Juniper Village and the experience was okay. Day staff and the food service is very good and attentive. But the night staff I just feel like she had too many problems with. They seemed to be understaffed and they definitely seemed to be complacent about my loved one's safety.

The food that the staff members prepare for the residents seems great! Based on the experience we have had so far with Juniper Village at Williamstown, we would recommend the community to other families who are looking for a place for their loved ones.

Our experience at Juniper Village at Louisville made me very aware that there is a definite need for COMMUNICATION and Education at this facility! Both of these needs I shared with the management more than once; unfortunately my sister died before I can say if it was heard and, therefore, improved. Switching to a different hospice company was a big improvement for my sister and our family, also. I believe I would probably recommend this facility--with perhaps a "heads up". I might also add that I am inclined to feel like these issues (and others) are industry wide!

In our time and experience at Juniper Village at Chatham, the environment has changed. Some cost cutting is becoming evident, and some of the better staff have left recently.

The facility is clean, but I don't think they are adequately staffed. Small needs (like making sure a phone is within reach should help be needed) are just not a priority. Mum has fallen numerous times since she arrived and has had to go to the hospital twice. The staff blames her for not following instructions, but she has Parkinson's dementia and does the best she can. Her bedding disappeared and she was left to sleep without blankets one night. Those are indications to me that they need more hands on deck. The director, [name removed], who is the "go to person" for resolving issues, has never once returned a call from me. Dad found a cup of pills (8 different meds) on Mum's bedside table. No one knew how they got there or who they belonged to. If she had found and taken them, I can't imagine what might have happened. Even then, [name removed] did not have the courtesy to speak with my father or return my call. Last week, my dad was sitting outside with Mum and witnessed a resident escape. There is a busy highway at the front of the building. The staff ran to catch the woman, which of course they had to do, but then no one was available to help take my Mum to the bathroom. So I would say that if you are reasonably self-sufficient the facility is ok. If you are unable to fend for yourself, I would not recommend it. We are considering other options as we are not sure she is safe there.

Junipers ability to communicate effectively (or at all) with residents during crisis is lacking. My loved one frequently doesn't go down to eat because the choices are not very good. They also have very few condiments. For instance: fried chicken strips with nothing to dip in, not even ketchup is available.

Very nice community, great care staff. Unfortunately the cost of medical care has just increased by [removed]% supposedly due to inflation? That is unacceptable. Have not been hit with the rent increase yet but will post it when we find out.

I toured Juniper Village at Monroeville and the facility looked very institutional, especially from the outside. I also had a weird experience with the Sales Manager. She called to tell me that a room opened up and basically wanted me to come in that day to sign papers and put down a payment. I explained that I couldn't come that day, but could come in the next day. In less than 24 hours, she filled the spot with someone else and wouldn't return my calls or emails.

What's good about it: there are a lot of men for my husband to interact with. They have a nice camaraderie. However, I do have concerns about his care - especially medication management. The staff are great from a personality and helpfulness standpoint. I think they just don't have good processes in place. I see the same people working there which is good, but I've noticed turnover among the residents. My impression is that they're trying to get there, but they're not there yet.

The therapy at Juniper Village was just the best we ever had, it was absolutely wonderful. However the care services were truly lacking, we know staffing was a struggle but responsive time was far from quick.

It's a very good place. Had to have money. They charge you for every little thing. The place is fancy.

My Mother was in the assisted living side for over 2 years and transitioned to the skilled care side. The skilled care side is 5 stars from management to staff. Excellent caring side. Hard to imagine anything better. The assisted living side was also excellent from a caring and daily staff side. The management and front office help on the Inn side was slightly below bad. Response time to normal questions was weeks or months. In fact the manager ducked out of sight when my sister came in to clean out my Mothers belongings. We asked for help in getting my Mother's long term care insurance to kick in and they were not helpful, and when they did respond the answers were almost like it was for another person. There was no written long term care program for her and after we asked multiple times for one we got one but it was was well after she had moved to assisted living. If that management was under my control there would be at least one person redoing their resume.

DO NOT allow your loved one to live at Juniper Village if they have a memory disease (Alzheimer’s, dementia). While they are a good for assisted living, they are not equipped or staffed to care for those with memory issues. If you search the internet for memory care, Juniper Village populates, meaning that Juniper has entered those key words to describe their service. We moved our precious Mom there in Sept after she was evaluated by their staff and were assured they could care for her safely. Unfortunately, after only six weeks, we had to move her to an actual memory care center. We have never dealt with Alzheimer’s and relied on the expertise of the Juniper staff. After moving our Mom, Juniper would not refund the $[fee removed] “community fee” even though they acknowledged they had not assessed Mom correctly during a home visit prior to her moving in and she was only there for six weeks. When Mom moved to New Haven, the care was excellent and geared for those with memory care issues.

Less sitting areas,less dog friendly and smoke friendly,great alcove room

They are very caring and compassionate. The food is okay, which is important. The room is spacious.

They paint a pretty picture and talk about all the things they do but it's not exactly what they say it is. If your loved one is mobile then I would recommend if not I would look elsewhere.

They have some super good people there, and the direct care people are great. However they needed our loved one to leave because he was exit seeking, and they did not give us any heads up which left a bad taste in our mouth. It was not handled well. The food there is not that good, the portions were small and very bland.

Mom was in juniper for rehab for a few weeks after a broken hip. We never got to visit her due to COVID, so do not know of the physical conditions. However, they wanted to "send her back" within a few hours of receiving her, as she was combative and uncooperative (she has dementia). We had to tell the nurses how to approach her and what to do to get more cooperation. The staff should have known all of that! Lack of training on their part? Should be standard in nursing school!