Juniper Communities

The main negative I have is the billing was always messed up. I feel it was expensive. It was an average place. It is geared more toward younger independent living folks who do not need much care. They have tons of activities. Not so good for folks that need help with higher end care needs.

My main reason for writing this review is the poor quality of food at Juniper Village. I have visited a loved one of a close friend on several occasions and am appalled at the food and service in the dining room. How does this happen? Please eat in the dining room at least once before you sign a contract.

Originally I was very pleased for the 1st 6 years when I paid for a separate private aide in the assisted living building, but now I'm thinking there's been too much of a turn over in staff & care is moderate with the staff in the dementia building trying to keep up with the demand. I'm sure other facilities aren't as involved but disappointed staff doesn't appear to care for the loved one in the caliber expected & previously provided. Personal possessions items have been lost or misplaced & apparently not respected, found or looked for. Other people's personal property with their names were in my loved one's closet. I returned them to the staff. In spite of the Alz. Association had deemed Juniper as the only facility in NJ for memory care as the best, it seems the needs of advanced Alz. patients are overlooked as in "there's not much we can do for them so we'll do the minimum." It can be degrading for the residents especially for the exorbitant fees being paid for the care & trust for loved ones. There also doesn't seem to be actual dr.s who see them regularly but lesser substitutes utilized who devote little time. I feel my loved one would be better cared for back in assisted living with a private aide paid for rather then the staff in the dementia building. I'm not convinced they are following my directives or that of my loved one. I've become disillusioned & have lost much confidence in Juniper. This is not to say, they're not a good facility, only pointing out they seem to be slipping & I can't in good conscience recommend them over any other facility. They need to try harder to regain their standing.

I chose this community for my aunt because her good friend lives there. I wanted her to be able to feel comfortable and with someone that she knew and at first it felt like it might be a good fit. I started getting bills with hidden fees and charges that they had never talked to me about. There’s a fee for assisting my aunt, they charge her a deductible for her prescriptions even though she’s supposed to be getting them for free, and they charge for monthly assessments. No one ever told me about any of this. Getting someone to care for my aunt when she needs them is also difficult. She has a bell around her neck that she uses when she needs help, and more often than not they don’t answer. It took me calling 6 times once just to get someone on the phone. She’s missed several appointments with her hair dresser because no one will help her get there. She’s blind and isn’t able to walk on her own, so someone should be helping at all times. Which brings me to this – I came to visit her one day around lunch time and her room was an absolute mess. There were feces on her bed, the floor, her towels, her nightgown, and no one had done anything to help or to even clean until I said something about it! That is disgusting and completely unsanitary. There are only a few things this place offers that are good and that’s bingo, exercise classes, and happy hours. I’m already considering finding somewhere else to take my aunt because she deserves a great resting home and this one is inadequate.

Some areas very good - some not so good ([removed] and some aides are quite rude and don't care to listen to resident). Never get to have interaction with [removed] - PT/OT people are pretty good - resident complains about food but I have never had anything that wasn't good (maybe their tastebuds are shot) - overall, Juniper is okay as far as I have compared with other people with loved ones in other places.

This is a very nice looking community. The people we met were nice. This community did not seem very active. They have a formal dining room and we were looking for something a little more relaxed.

My aunt resides in an independent living apartment. She is happy with the community except for the food. The food is sub par at best. The evening meal is served in a Styrofoam take out box! The residents deserve much better than what they are being provided.

[Removed] was great! Very professional and understanding. Unfortunately, I did like the " Memory Care" situation. It was not as well kept or designed as the regular asssisted part of the facility.

My tour of this community was fair. The staff was friendly and nice. They were informative and answered my questions. The community didn't look the best. It looked like someones house, it wasn't very well-kept. Everybody was kind and friendly, but this wasn't the community for my grandmother.

Nice community friendly staff. Room set up could be better for a shared room the closet area is only assessable from one residents side. Something to think about.

We were going to go here, we had things all set to go here. All of a sudden they said they couldn't do her oxygen. They are very nice, but an elderly person shouldn't be expected to change their own tanks, they said only a registered nurse could do it. They were the only place that said that, and they pulled out some kind of documentation saying that, but they were the only place that was that way.

Assisted Living Rates Starting at: $2035 Memory Care Rates Starting at: $3265

Nice facility, a bit of an oder as we walked in the door. Seemed to be some confusion between staff and the RN relating to procedures. Facility a bit run down and the common area not very inviting. Residents seemed a bit sad.

Mother has now been in Lincoln Heights for about 5 months. Before I moved her in there I gave the director Boyd moms Long Term Care Policy (a copy) . They were checking on it and what they paid IF she went into the asst. living part, after rehab. Well she went int Asst. Living around mid Dec. close to the end and we were told many times not to worry moms LTC would pay up tp 125.00 a day and that it what it costs. Well we ended up moving her into a room that was 1000.00 a month cheaper. They rushed us in there said her deposit or the 1000.00 community fee would hold it then all of a sudden we had to rush her in there. I think it was because xmas was soon and they didnt want to mess with it. So we got her in there and for the last 2 months we keep getting these threating letters (past due) from L.H. and 150.00 late fee they had not gotten their money. Last bill $10,4??.??. Come to find out someone had misplaced her file or her policy and they L.H. never followed thru because they couldnt find the paper work when all along in person they told us they were working on it!! They asked me if mom could pay the bill and LTC would pay her back . Well as far as Im concerned they made the mistake what ever they will amit to and it is not my mother fault and no she wont pay them because then she has to go thru all sorts of stuff to get it back. My sugestion is L.H. can pay the bill and mother's LTC can pay them back. They must be doing something right now because all these forms are coming now from mom's Long Term Care. I think you all should know this also Boyd is no longer there. I was always told at work and I think it is perfect for this. Your company is only as strong as it's weakest link. Also moms not to happy with the food. The desserts are Great but the main meals most the time I would not even eat. But I do understand everyone gets used to the way they cook and you cant please everyone.

Assisted living residents outnumber independent residents. We want the reverse.

My Mom and I toured Woodriver Village and found Pam to be a great person with lots of knowledge. The swimming pool and work out facilities were not nearly as nice as Pennswood Village, the community that my Mom has picked. However the balconies at Woodriver were much nicer with their jalousie windows. The food was not as good as at Twining Village and Pennswood. There are more grounds to use at Pennswood, ie trails to walk, trees to see.

Very pricey. The residents seem active and lively-a good match for her.

nice. will return at some time

Staff friendly, very informative.

Alzheimer's Care with long term care, shouldn't need to supplement too much a month till care needs increase. Semi-Private with long term care, shouldn't need to supplement too much a month till care needs increase.