Juniper Communities

The care staff is excellent. They are respectful and personable. Management is responsive and manged the pandemic beautifully. Juniper Village provides a good environment for loved ones with medical care needs...and both my mother and our family are glad she is there.

We've not been able to visit due to Covid, so we're relying on our loved one to let us know what's going on. Our loved one has trouble with the food, often it's not enough, or it's not things in alignment with specific health needs. We have to bring in groceries because they're not feeding our loved one properly. Housekeeping does not keep things cleaned well, and the hallways smell like urine all the time. The residents are very friendly, but some of the nurses aren't. The nurses don't answer the call button quickly. They'll show up eventually, but not when you need them. They haven't been helpful with medication management, monitoring/responding to health issues at night time isn't happening, and every time our loved one goes to the doctor they require a quarantine period. They're still offering some activities, and our loved one really likes playing bingo with friends. We've talked to the director a lot. The director says she'll check on our loved one, whether she does or not we don't know. It's so difficult during this time where we can't visit in person.

This community is small enough to care. Everything about this community is clean and nice. If we have an issue they seem to solve the problem quickly. They have really good communitcation and made sure they kept us updated on covid. I would definitely recommend this community if you can afford it.

The care services were better than average, but I don't have anything to compare it to. It is a personal opinion. I would say that you need to be an active participant in your loved one's care. You need to be there. My mother was there only for a month and during that time I went over every day. I saw residents that would fall asleep in their wheelchairs. This isn't the fault of the community; however, I believe that the blame is on the family. I would tell this to the family, that the loved one is being taken care of, but I would make sure that you are providing additional TLC to make them feel comfortable in their new environment. There are activities included: movies, slid shows, bingo, and the basic activities. There were a lot of people that participated, but my loved one isn't one that was joiner. The food was ok, instuational food. My loved complained about the food, but it is similar to instuational. They were accommodating when the resident didn't liked the food that was served, they would make a grilled cheese or another item for the resident.

We chose Juniper Village at Brookline Senior Living because of the proximity to where I live. My mom's room is a nice size. The food here is good, they have some variety and the food is fairly fresh. My favorite part and my mothers favorite part about the community would be having people around to socialize with and the community atmosphere. I would recommend.

I have told people it is a great place. They have taken care of my mother-in-law, they take her to the dining room. They go in to the room in the middle of the night to take care of her. They have been very respectful of us as a family.

We looked at 3 places and Harbour Assisted Living seemed the least like a nursing home. Also, they offered a really big room VS a smaller room or room you had to share. It seemed more like a community. I have eaten here and the food was not fresh. My sister said some days the food is good and some days it is not depending on who is cooking. my favorite part about this community has been the people here and the atmosphere. My sister is happy so I am happy. I gave them a lower score on cleanliness because I think they need to vacuum more often. I think they need to offer more fresh foods for the residents and food with less salt. They are very understaffed recently, so I think that needs to be addressed. There is one person who is underappreciated, the activities director. She is WONDERFUL. She knows the residents, she has a variety of activities, and she keeps the residents happy. She always goes above and beyond. I would still recommend Harbour Assisted Living.

We would like to thank all of your staff for the great job you are doing at Juniper Village at Forest Hills. We have peace of mind knowing that our Brother is in good hands. The care you provide is truly appreciated.

My Mother has resided at Juniper Village at Forest Hills since November 2019. Since then we have been very pleased with the services provided in all of the departments, especially management and care. The lines of communication are always open, and all of the staff is accessible and responsive. We feel it is a good value and we are very happy that she resides there.

Also a very nice facility. Was impressed with the rooms and decor, and staff were very friendly and welcoming. Didn't see a whole lot going on with the residents and staff, but that could have been affected by the timing of my visit. The only drawback I saw concerned pricing which I thought was somewhat high. Still, this facility is located in Bergan County, so that may explain things a bit. That was the only factor that prevented me from giving Brookdale a 5-star rating.

The community is full of workers expressing care and concern. My loved one is safe and receives good care.

We did tour here. It is beautiful and they seem to do a great job of customized care. The only issue I see is the possible fluctuation of cost for personal care. Lovely facility but on the higher end of costs for the area.

Moving here from [removed], I didn't know what to expect. Brookdale basically offers the same services, but they are managed by a "concierge" and I think she is somewhat overwhelmed. She also substitutes for others, for instance she drove the bus for a few days so she was not available to schedule any help for us. And help is expensive! We had two help options at [removed] because Senior Helpers had an office there and they were very active (a San Antonio based business). And there were many independent helpers who were often looking for more clients. At [removed] we had a washer and dryer in each apartment. I could get a helper to come in and do 3 washes (light, dark, bedding) and while she waited to transfer the wash to the dryer she stayed and did other things -- ironed, took out garbage, opened boxes, put things away etc. Here at Brookdale the laundry room (very nice) is on the 3rd floor. A helper comes and picks up laundry, and when it is done she comes back and delivers the clean things. Cost is $13 per load. She may have other jobs to do in the meantime, between washes, I don't know. Of course, some people are able to do their own wash so this cost wouldn't apply. But if someone is on a tight budget they should ask to see the cost sheet which shows how much various types of help cost. Overall, I am happy here. The food is good, I have a 2 bedroom apartment which helps with storage, and the basic rent is $500 less than [removed] so I can manage well. I hope to get involved in more activities. There is no Chaplain on staff but there are services held by representatives of various churches and several Bible studies. And music almost every day. I'm happy and will be happier when I find a bridge group. The designated "bridge room" is a tight squeeze with only one table so that is a big disappointment. But I have been asked to help form a Book Club and that's going to be fun. The staff here wants to take advantage of other people's interests and experience. Hope this all helps!

Brookdale is a very lively place. The seniors were very engaged. They totally sell the place. All of our questions were answered. It will probably be a very good fit for mom.

I was familiar with this facility since I had a relative who was there when it was Emeritus. After speaking with the advisor we established that the funds I would have available would not be sufficient to maintain at least 2 years of residency. She was very truthful and I appreciated her honesty.

My mother is in the memory care unit at Brookdale Paramus. All of the staff, including the facility director, knows my mother's name and family members. No assisted living place is perfect, but the staff here understands my mother's needs and make her as comfortable as possible. The food is quite good and they have several family activities throughout the year. The current activity director in the memory care unit is doing a great job.

Just toured. [Name removed] was very personable and informative - we felt she was honest about facility services and pricing. Very bright, well-maintained facility; resident seemed happy, engaged and well groomed. Good use of space in studio apts and huge bathrooms. Definitely near top of our list

I am very satisfied with Juniper Village and your service has been really helpful.

Would recommend to anyone looking for memory care. Exceptional staff.

room sizes are adequate, I was surprised to find a small refrigerator/freezer and microwave in a closet. activities are numerous with craft and painting. Outdoor space is nice.