Integrated Senior Lifestyles

I did not care for this community. I think maybe the level of care that my mother is in need of might have surpassed what they were offering. It just didn't seem to be the right fit for what my mother would have needed.

I have tried to make an appointment twice to have a tour. First I was told that no tours are given on Sundays. According to the website, it says that tours on Sundays are given by appointment. I even drove to the Kingwood facility to personally leave my information. That was on Monday, October 3. To date no one called me back. Draw your conclusions.

The memory care area has serious issues. After placing my mother there, we saw conditions deteriorate. A terrible smell of urine developed on the hall carpets and was never adequately cleaned. The stench was overbearing. I spent several nights there with my mom. Several of the residents are out of control. Screaming and wandering at night. Fights broke out at breakfast in the dining room. Very few activities or anything to entertain residents. Many of the residents are out of control, really angry and actually getting into scary fights and screaming a lot. Many of the staff are hard-working, nice and helpful. A few, however, should not be working there. Poor management. Nursing station is almost never staffed. It's hard to get in and out when you want to visit your loved one. We were so relieved to get our mom out of there.

My husband and I lived in the independent living side of Raider Ranch, in a villa for almost 4-years. We had many issues with the resident during our time there. [name removed] served 20-years in the US Navy Military. He went to [name removed], before leaving for the hospital, and asked him to help me while he was gone. [name removed] passed away a couple weeks after leaving. After [name removed] passing, I experienced the worst days at this community. The administrator, [name removed], began entering my resident when he felt like it. Even through my door was locked and without notice. [name removed], reported me to adult services after seeing me only once. The neighbors, who I had never met, began showing up at my door saying the most hurtful things. These things happened to the resident who lived there prior to us. Now, I know why she locked herself in the unit. I was not given a chance to move into the main club building. They had every opportunity to make me feel a part of the community, valued, and helped in any way.

My family and I found Raider Ranch here on 'A Place for Mom' - it had decent reviews. Email and phone interactions were pleasant. My sister said on the day of the tour the young lady that did the walk-through was very nice however the residence seemed to be under the care of staff that had facial tattoos and piercings everywhere (extremely unprofessional - this is very odd when you have decided to care for older Generations) very few smiles or expressions of compassion. We decided to pass with an easy no. My question would be while considering cost, why is it that they think it's a good idea to subject our conservative elderly with old-fashioned views to this kind of aggressive character! We will not leave our LO in this condition especially with the progressing decline of Alzheimer's (seems low budget). We found somewhere else that better fits are liking and I hope that you do as well!

Please do don’t place a parent here. The staff was as a whole was unfriendly and downright mean. They did not have our family members health and safety as a chief concern. We can look back at video from their apt and it’s truly horrifying how they treated and spoke to our family.

You will be on your own...any Watercrest Facility steals, lies to your face, black mold, clients leaving by groves, electric and water not dependable... hope everyone takes time to research! MANY empty apts. My apt flooded from 2nd floor commode last Thursday. Not a sole to help.so called 911.

My father was a resident at The Isle at Raider Ranch for 3 month after living independently at The Club at Raider Ranch for 11 years. The level of care he received at The Isle was below average to poor. He was showered with an open catheter by the staff and developed a serious UTI which led to his decline and death. The poorly trained staff did not recognize or know enough to realize his catheter was still in place after the tubing disconnected. That is one of many breaches made by a facility that charges top dollar but fails to meet their own protocols for checking, cleaning, showering, laundry service, etc. Do not place your loved one at this facility.

My father spent just 13 days at the Landing at Watercrest. Due to the poor care he received he is currently in the hospital. Despite a text from the director on [date removed] saying that he would talk to the chef about a low salt diet for Dad, no one spoke with the chef and they kept him on a regular diet. He has congestive heart failure. All of that salt caused an extreme build up of fluid around his lungs, heart and legs. That was what sent him to the ER. The medication list the Landing sent with him to the ER was missing 3 medications, including his diuretic. On his first day at the facility he received none of his medication. He was in memory care at the highest level of care but they wouldn’t remind him to wear his compression socks until we got a doctor’s order so his legs were very swollen. They seemed to be short staffed and there appeared to be a severe lack of communication between shifts. I would not let the Landing care for my cat much less my father!

Extremely high rent for sub-par services and only a few meals per week are included where other competitors include all three meals every day. Witnessed staff being mistreated. Not a good vibe there.

We were so hopeful. Facility seemed so nice and new and clean. Until the raw sewage last night! I am extremely disappointed and confused at the ratings and cost of this facility. It as been sub-par at best! There have been multiple meals served by care givers and even maintenance staff (not sure where the kitchen staff went? Maybe they quit? Maybe they are sick?). And last night, several residents, including my dear parents who are both in their 80's, could not access their rooms due to "plumbing problems". Their room and others were flooded with raw sewage back up. Care staff are lovely people for the most part, but I am shocked by how BAD this place is being run. It seems there is no consistency, no one truly in charge, and no real follow through on things. Parents have been there for two weeks and already two of the directors have either been fired or quit! All this and after breaking down numbers it is basically costing almost $[removed] dollars a night. Absolutely ridiculous!

I haven't heard any comments about the facility and the only thing about the staff is that food service is slow and many times out of common staple items. ( I don't understand the slow comment, where are they going and gives time to socialize a little, my opinion only). There isn't enough food of some things before running out, even in the early serving hours, such as baked potatoes etc.

The community itself is very beautiful, inside and out and also on their social media pages but it's all for show. In the beginning for move in, you are promised a ton of great amenities but once moved in, that goes out the window. The staff has a high turnover rate I hear because they are underpaid yet unlicensed. Apparently you do NOT have to be certified to work here, not for caregiving and not for medication pass. Very dangerous. They dropped my mother on floor in plain sight of our camera and fractured her foot in two places. No consequences were done to that employee, she still works there day by day. Did I mention how some employees are literally living in the building? I've seen two employees moving their personal belongings in the building. Craziness, and they are still understaffed. The extended care department is the worse when it comes to care and the assisted living department is not so assisting. During tours, the memory care department wreaked of urine and feces.

We lived at Town Village for about 18 months and it was a horrific experience from day one. It started with appliances in the apartment not working and taking two weeks for repairs. Laundry room dryer on our floor only worked two months out of our entire stay. The kitchen was continuously understaffed which resulted in meals that were served cold, hours late and consistently ran out of food every week. Transportation was a van that was regularly inoperable and staff turnover was so high. We had pipes burst resulting in multiple apartments flooding with no resolution for three weeks and no backup plan. There was mold growing as a result of the flooding as well. Ii cannot in good faith recommend Town Village in any capacity. When they want you to move there, they are your best friend and once you get to here they don’t remember you at all. Please beware

I paid over $[removed] and my mother was barely there for two weeks. This is a beautiful place, but that is deceiving. For example, my mother had mobility issues and was there for help. During the night, she fell out of her chair, was on the ground for hours, and was found in the morning. I had her moved to a higher level of care for more assistance but things didn't improve. The staff wouldn't help her with any of her items to get them to the new room upstairs. She is in a wheelchair! While in a "higher care" level, she was taken to the ER for severe dehydration.  She had nausea, was throwing up and when I went to visit, I noticed her bathroom was dirty from her condition. They knew she was suffering because she was unable to go to the bathroom by herself. I promptly moved her out and now she's in a much safer place.   I requested a partial refund of the $[removed]+ to include at least a refund of the $[removed]"community fee" and they flatly refused. They will gladly take your money

This community is a let down, but residents are very nice. A lot of the information written in their advertising materials is misleading. Building halls smell like fecal matter, some of the staff is nice but that’s not enough to make up for the disappointment in the overall experience. The rent is high for what you get.The food is beyond tasteless, and terribly overpriced. Plus, they list the meal at a special price. One that actually seems reasonable since the food is like a bad Elementery school cafeteria type experience , but that is just for the meat portion. It is a trick it appears to be a special meal price but then you find out that each item is charged separately.over $20.a plate but is listed at $8.a plate [name removed]the manager knows and has been told by residents & staff that this is deceiving but he leaves it like this to continue to deceive new potential residents. In addition, the events offered are found wanting, day excursions are now canceled because the shuttle is broken.

The Landings at Watermere – Frisco was a great place for Dad for about a year and a half. After multiple changes in Executive Directors, the consistent turn-over of caregivers, it became clear to our family that our father was not receiving the care he signed up for. COVID-19 did not help matters, thankfully we installed a camera in the room to oversee his care. Unfortunately, we witnessed a drastic drop in the level of care he received. We witnessed a clear mistreatment of our father by two caregivers. Management only “reprimanded” them and allegedly reported the incident to Texas Health and Human Service so they could investigate the matter. We have yet to be interviewed by anybody. Unfortunately, those two caregivers are still employed. Within three weeks of the incident, we moved our father out of Watermere and into a facility that will give him the care he needs and deserves. Until Watermere stabilizes their management and personnel, truly implements a new philosophy, and holds their caregivers accountable for their work, I would not recommend placing your loved ones at Watermere.

If you are looking for a place for mom or dad forget this place.Mom was there for 2yrs and they went thru 5 different chefs.Meals are terrible.Understaffed,Waiter turnover great because they pay peanuts to their employees.Cleaning people were one of very few high polnts.Have security gates that have been broken for 2yrs,leaving facility totally open for anyone at any time to access premise.Very unsecured.Have so many empty apts because their prices are so high.take a drive around complex to check out as gates are never shut.Make sure to catch a look for the rat traps,Especially around the n side by the cooking facilities .This place is a dump.Don’t be fooled by their online pics Fountain has never worked.Shp around.You can definitely find a better place for your loved one.

I was very excited when we moved my mom in 1.5 years ago -- it was very new, clean, bright, upbeat. My mom had some complaints, but nothing out of the ordinary, food, etc. Then we moved my mom to Memory Care in February, then Covid hit and then everything changed. My mom passed on [date removed] I was finally allowed to see her on the [date removed] when "death was eminent." What I found was very disturbing. I had 24/7 care for her, but that was for her comfort, not to do the job we were paying the staff to do. I walked in and the air conditioning unit had broken at some point, it was fixed but there was a large rust stain running down the wall. There was blood on the walls and floorboards probably from where my mom fell the week before, along with other substances which I can only guess were bodily secretions.. My mom had multiple falls after fracturing her pelvis, and I bet that she was trying to get up and clean. After not seeing my mom for over 3 months, having to sit with her while she went to be with the Lord, looking at the disturbingly unsanitary conditions just made me even more sad for her -- we spent a lot of money here -- and I know that Covid was hard on all of us, but still, these are our loved ones and needed to be treated as such.

I had a bad experience there If a friend were to ask me, I would tell they to look elsewhere for care. I don't think they take as good of care as they should have especially for what they charge. In two months my husband fell times times. The third time sent him to the hospital and i didn't back him back there. The caregivers were okay but not very attentive. It wasn't very clean in his room.