IntegraCare Corporation

Not enough staff. Good person fired not warranted. Based on the experience we have had so far, we would possible recommend The Pines of Mt. Lebanon community to other families.

Initially. Not really happy with the facility and staff. Have seen good improvement in the last 6 months. Some turnover has occurred for the better.

My loved one is currently a resident at Chestnut Ridge Wallingford. Some of the staff are absolutely great, some are lazy. The housekeeping is fantastic. The move in process was easy, but communication of what was needed was not great. I would suggest giving the family a list of what is needed for the resident. This facility, compared to other places, is good. I would recommend Chestnut Ridge Wallingford to family and friends.

We toured with Glen Mills and did not like the facility because it looked and smelled like a typical nursing home. That was the main reason for not choosing them.

They were always available but not helpful. We picked this community because they were available, and offered respite care. The people were very nice, but they were understaffed. The maintenace guy was out, so it was challenging when things needed to get done. My loved one did not receive medication for several days, and did not always get a weekly shower. It was a very nice place, and was homey. They were very accommodating.

Only speaking for experience on the memory care side of things - its a nice community but on the memory care side I do think the cleanliness could be improved as well as activities. We aren't there all the time so we do not see everything that goes on, but when you walk in on the assisted living side its very clean and gorgeous and it looks like there are plenty of activities, and then its somewhat the opposite on the memory care side.

Overall this has been an okay experience for us. There are some issues; however, this might be because they are short staffed. This is a nice community. The staff are friendly. It would be nice to see more experienced caregivers available and caregivers who like cats and dogs. The community allows pets for the residents as well. There have been times that I have asked for staff to check on my loved one, and none of the staff did this. I took it up with management and there is no follow through on this.

It's a nice place and the fees are more reasonable than other. There was a staff member who was very rude, and loud, towards my spouse. They need to improve on their staffing.

They are extremely understaff, and overprice for what they can offer at this point with the staffing they do have, however the staff that are present and there are trying very hard to do the best they can.

We picked this community because it was available. A few things that they need to improve on is, they need to provide more personal service and communication with the tenants, and being able to get in touch by phone with someone there would be nice. Also, the wellness center seems to be the part that is lacking . In addition, cleaning and bed changing absolutely needs to be done weekly.

We showed up for our tour at The Pines and the person who was supposed to show us around was not there, so we got the tour from somebody else. The facility was older and I just did not like it as much as I was hoping. It was more expensive as well and the location was not easy for us to get to.

Sometimes they forget to give her a shower or change her. They do have a wonderful activities program and try to keep residents active. You must stay abreast of everything going on there and just not be assuming they will do what they say they will do each week.

There's very poor communication between family and staff, especially in the nursing area. Difficulties with always finding someone to help you when you need help. What you saw in the beginning, is not what you ended up having in the end.

We really like the communication from the staff as far as everything regarding our loved one - since they were so communicative we got regular updates. However they memory care unity is fairly small and mostly includes personal care patients as opposed to memory care so we felt they could improve on the memory care unit and improve on the care capabilities

Our family had an in person tour and the tour experience was okay, the community seemed very sad, dark and confining. It did not really have that warm and welcoming feeling to it

Our family had an in person tour and it was just an okay experience

Colonial Courtyard Tyrone had a case of Covid when we toured. I just didn't feel the place was quite clean enough for my preferences. And we never did get in to see the Alzheimer's section. So I didn't feel we got a good enough tour.

I feel like this community may be short staffed but other than this things are okay. There is room for improvement. The staff that are at the community are fine and we do have a lack of response time from time to time for whatever reason.

Our family had an in person tour and our first impression was more just neutral. Nothing really stood out in a negative or positive way.

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.