IntegraCare Corporation

There's very poor communication between family and staff, especially in the nursing area. Difficulties with always finding someone to help you when you need help. What you saw in the beginning, is not what you ended up having in the end.

We really like the communication from the staff as far as everything regarding our loved one - since they were so communicative we got regular updates. However they memory care unity is fairly small and mostly includes personal care patients as opposed to memory care so we felt they could improve on the memory care unit and improve on the care capabilities

Our family had an in person tour and the tour experience was okay, the community seemed very sad, dark and confining. It did not really have that warm and welcoming feeling to it

Our family had an in person tour and it was just an okay experience

Colonial Courtyard Tyrone had a case of Covid when we toured. I just didn't feel the place was quite clean enough for my preferences. And we never did get in to see the Alzheimer's section. So I didn't feel we got a good enough tour.

I feel like this community may be short staffed but other than this things are okay. There is room for improvement. The staff that are at the community are fine and we do have a lack of response time from time to time for whatever reason.

Our family had an in person tour and our first impression was more just neutral. Nothing really stood out in a negative or positive way.

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.

The Marketing Director and Building Director were great - lovely, helpful, friendly, informative and very warm with the residents. The aesthetics were nice and the facility is lovely. The pet birds are GREAT! The kitchen staff did not seem thrilled. Didn't get to meet any other staff in memory unit. Other facilities were BRIGHTER and the Memory Unit day staff overall seemed warmer, and environments more loving, warm and dedicated at 2 other places. This was 3rd choice out of 5 we saw.

If mom had not fallen and gotten hurt I would have given this community a five. This is a smaller community and the staff were very nice. Mom seemed to like the food and she went on two excursions while she was there. They did offer daily activities including making pastries. This is a nice community and it is close to the hospital. She had a large room and bathroom. The check in went well. I think they were a little short staffed as mom also did not get one of her medications while she was there.

My mother was only at this community for a short period of time and I have to say things just went okay for her. The staff where nice and seemed to be attentive to her needs but there was a general lack of organization in this place. I thought everything from the meals to the quality care was just average.

The staff are nice, however I feel they are a little short staffed. The food is ok. The community is clean and well taken care of. They have minimal activities available. This community has the amenities my dad needs at this time so it is working well for us.

I was able to take a tour of this community and I just did not like it. The staff did answer my questions, but I got the feeling that they really did not care it was just something to say. I thought the community was decent, but just not the right place for my loved one.

The Magnolias of Chambersburg are short staffed. The facility is beautiful. They are in the process of remodeling. It has been an average experience. The director is addressing our concerns. Moms room is beautiful.

I thought they did an okay job at New Haven Court, but there were a lot of little problems that added up to it just not being a satisfying experience. The facility itself was well kept, and the people were nice enough. However, we had multiple problems with their medication service, both in getting the medicine passed out at the right time, and properly administered. I also felt that they did not bathe her often enough. The last issue we had was with the food, which I think could stand a lot of improvement. Like I said, not a bad place at all, but there are better options out there.

I really was not impressed with this facility. Bambi was very helpful but there just seemed to be something missing. In the memory care area there was a smell (not sure what it was.) I just didn't have the good feeling that I had a Creekview.

Very nice home. But, they charge extra fees pre day of $5 and also $15 extra per month.

Our family had an in person tour and we were just really disappointed and underwhelmed. It looked like a converted Days Inn, and the day we toured it was over 100 degrees and they just had the residents sitting out in their wheelchairs. It was just not a good first impression.

They are not monitoring her oral care and as per state regulations she is not able to keep her tooth paste in the room. So, unless they bring the tooth paste to her she can only brush without it. I took a dentist recommended tooth paste to her on a Thursday and found that it had still not been opened on the following Sunday. And, I had removed the old tube of paste. They tried to tell me that sometimes they us their own tooth paste, which is just a lie. If they use any of their items they charge you for it straight away. I took her to the dentist for a cleaning and the hygienist said that the plaque build up was beyond belief. I'm guessing that this had been going on for quite some time. I don't think they have enough staff to properly care for all the residents. I'm not thrilled with the level of care she is getting.

I was looking for a place to bring my husband for a little while but I didn’t like it here and did not want him to be here. They didn’t have anything ready for when I was there visiting. It’s a closed-in facility so the residents can’t get out, they keep everyone locked in and it just felt like a jail. They were nice and clean but I didn’t like the way they did business. They wanted my husband to have a chest x-ray done, but he didn’t need it. The sales woman came to my house and asked us to fill out an application and told us that there would be a room available for my husband, but when we got there she did not have any rooms available. We drove all the way there and then had to go back home. I don’t think the sales person is very professional. When she calls, her number shows up as unknown and isn’t able to be called back. We even called the facility to make sure everything was good to go when we were on the way and we were told to come on in. There was no communication at all. I don’t recommend them.