IntegraCare Corporation

We showed up for our tour at The Pines and the person who was supposed to show us around was not there, so we got the tour from somebody else. The facility was older and I just did not like it as much as I was hoping. It was more expensive as well and the location was not easy for us to get to.

Sometimes they forget to give her a shower or change her. They do have a wonderful activities program and try to keep residents active. You must stay abreast of everything going on there and just not be assuming they will do what they say they will do each week.

There's very poor communication between family and staff, especially in the nursing area. Difficulties with always finding someone to help you when you need help. What you saw in the beginning, is not what you ended up having in the end.

We really like the communication from the staff as far as everything regarding our loved one - since they were so communicative we got regular updates. However they memory care unity is fairly small and mostly includes personal care patients as opposed to memory care so we felt they could improve on the memory care unit and improve on the care capabilities

Our family had an in person tour and the tour experience was okay, the community seemed very sad, dark and confining. It did not really have that warm and welcoming feeling to it

Our family had an in person tour and it was just an okay experience

Colonial Courtyard Tyrone had a case of Covid when we toured. I just didn't feel the place was quite clean enough for my preferences. And we never did get in to see the Alzheimer's section. So I didn't feel we got a good enough tour.

I feel like this community may be short staffed but other than this things are okay. There is room for improvement. The staff that are at the community are fine and we do have a lack of response time from time to time for whatever reason.

Our family had an in person tour and our first impression was more just neutral. Nothing really stood out in a negative or positive way.

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.

The Marketing Director and Building Director were great - lovely, helpful, friendly, informative and very warm with the residents. The aesthetics were nice and the facility is lovely. The pet birds are GREAT! The kitchen staff did not seem thrilled. Didn't get to meet any other staff in memory unit. Other facilities were BRIGHTER and the Memory Unit day staff overall seemed warmer, and environments more loving, warm and dedicated at 2 other places. This was 3rd choice out of 5 we saw.

If mom had not fallen and gotten hurt I would have given this community a five. This is a smaller community and the staff were very nice. Mom seemed to like the food and she went on two excursions while she was there. They did offer daily activities including making pastries. This is a nice community and it is close to the hospital. She had a large room and bathroom. The check in went well. I think they were a little short staffed as mom also did not get one of her medications while she was there.

My mother was only at this community for a short period of time and I have to say things just went okay for her. The staff where nice and seemed to be attentive to her needs but there was a general lack of organization in this place. I thought everything from the meals to the quality care was just average.

The staff are nice, however I feel they are a little short staffed. The food is ok. The community is clean and well taken care of. They have minimal activities available. This community has the amenities my dad needs at this time so it is working well for us.

I was able to take a tour of this community and I just did not like it. The staff did answer my questions, but I got the feeling that they really did not care it was just something to say. I thought the community was decent, but just not the right place for my loved one.

The Magnolias of Chambersburg are short staffed. The facility is beautiful. They are in the process of remodeling. It has been an average experience. The director is addressing our concerns. Moms room is beautiful.

I thought they did an okay job at New Haven Court, but there were a lot of little problems that added up to it just not being a satisfying experience. The facility itself was well kept, and the people were nice enough. However, we had multiple problems with their medication service, both in getting the medicine passed out at the right time, and properly administered. I also felt that they did not bathe her often enough. The last issue we had was with the food, which I think could stand a lot of improvement. Like I said, not a bad place at all, but there are better options out there.

I really was not impressed with this facility. Bambi was very helpful but there just seemed to be something missing. In the memory care area there was a smell (not sure what it was.) I just didn't have the good feeling that I had a Creekview.

Very nice home. But, they charge extra fees pre day of $5 and also $15 extra per month.

Our family had an in person tour and we were just really disappointed and underwhelmed. It looked like a converted Days Inn, and the day we toured it was over 100 degrees and they just had the residents sitting out in their wheelchairs. It was just not a good first impression.