IntegraCare Corporation

I was appalled with their choice of movie for the residents to watch. I visited in the afternoon, right after lunch, and the residents were all there watching TV, which I don’t object to. But the movie was smash 'em/clash 'em, just very violent. And residents with certain conditions can’t be exposed to things like that because they can’t separate reality from fiction. That would have been extremely distressing for my loved one. I asked what the criteria was for picking movies, and the person on staff answered "Whatever keeps them quiet." Which to me indicates that the staff there are undertrained. The memory care outdoor area was also just a little outdoor space carved out of the larger patio area and gated off. Memory care seemed to be more of an opportunity for them to make money than to truly care for and support the residents.

Very disappointed in this place!!! My father did not at all received the care he needed, even with doctors orders that needed to be carried out to ensure my dad’s health! Even basic care such as showers and hygiene was neglected on many occasions! Despite voicing my concerns multiple times, nothing ever changed!!! No one ever helped my dad with incontinence care, and a bedsore resulted. I very often had to perform care for my father due to their neglect in doing so. The executive director acknowledged that there were “MISSES” in my dad’s care, but that he would speak to the nurses to try to rectify this. “MISSES” in care caused my father pain, lack of dignity, and health issues. The place is very understaffed and uses agency nurses constantly to try to keep the place going. Call bells go off and are unanswered for long periods of time all the time. I hear the call bells ringing in the halls for extended periods and no staff are even around checking on people or answering them! The lack of care my father received is unacceptable! We moved him out last week, and he already is doing so much better! Shame on Glen Mills Senior living!

Absolutely HORRIBLE care. Mom has been here almost 5 years and her care has gotten worse as each day passes. They had a remarkable nursing staff here when we first moved her here but because of them always being short staffed and overworking all the good employees that they had, they all started leaving and finding better jobs. They have lost many good, caring aides because of them being overworked. The housekeeping is absolutely HORRIBLE now too! Soiled furniture everywhere and no place to sit when visiting. Strong smell of urine. Again, they lost a great laundry person and a remarkable housekeeper for the same reason. Whole building is filthy! Kitchen staff keeps quitting too, so much that managers are serving meals most of the time. Activities lost a great employee whom all the resident adored! Same pattern in each department...it’s tome to start looking for new options for Mom. Explore your options and did deep before bringing a loved one here!

Do NOT put your loved ones here!! My sister and I found ourselves in a legal situation with a hateful stepsister who placed our father in the Exton Senior Living facility. The staff was so uncooperative it was unbelievable. They had no respect for the fact that we were his only two children (who were in no way estranged from our father). We had to get our 91 year old father to insist they put us on his Emergency Contact List. And even after he did that, they never contacted us when he was put into the hospital. He died the next day and we had no time to get there. We could barely get them to bring him a phone so that we could talk with him. Both my sister and I live states away. It was a horrible and depressing experience to say the least! Do NOT put your loved ones here!!!

I have seen first hand multiple times the miserable and at times rude staff at this facility. I am able to witness this because I am not a family member. The dining room staff is beyond miserable and rude. I have never seen a pleasant worker in the dinning room and the food and service is horrible. You do find a few pleasant and helpful employees but they are few and far between. I have been to multiple facilities where the staff and quality of food served is wonderful but not here. God help those that can't communicate in a place like this and for those that can they may think all facilities are like this but that can't be further from the truth. They are continually understaffed which effects what little quality of care they do get making the situation even worse. I will say that the facility is clean but that is about the only positive I see. The few daily events are basically the same every week. So there is very little to do. Please take the time to look around before placing your loved one here. This facility needs to take a hard look st who they are hiring starting in the dinning room and insure they have enough staff to meet the residents needs. There is barely a warm welcome when entering the facility which should be the first warning sign. I see what they don't want families to see or know. Please please please look elsewhere.

Significant neglect. Understaffed, poorly-trained or overworked staff. Neglect with hydration, meal assistance. No coaching or assistance. Lay workers administer meds with insufficient training. Neglect in effective bathing, oral care, and wound care. Frequent falls, dehydrated residents. Lack of quality care at exorbitant cost.

I am not sure where to begin. My Mother is now in Lancaster General Hospital, because she fell at Magnolias on Tuesday, the 1st of March 2016. She has bleeding in the brain and we are deciding if we should put a feeding tube in for her. No one from staff had looked in on her for three hours. No one from the staff called the children when she fell for two times .They wanted her to eat breakfast before calling the ambulance. They were not going to call the ambulance, but Thank God, my sister-in-law was there and made the call. The laundry was not done at all for the week she was there. She had no bath. They were suppose to order a bed rail and a fall mat and that never happened. They told us that on Monday a psychologist was going to come to evaluate Mom. That never happened. They made us stay away for four days. That was precious time we could have spent with our Mother and they would not let us. Now my Mother needs skilled care and not sure how long we have with her. She cannot swallow at this point. Does anyone at assistant living places care. I spoke with Heather for an hour. She never apologized or would admit that these things were not right. She wrote some things down and said she would check into it. If she calls me back with what she has found, I will be very surprised. We could get a lawyer, but what good would that do, Mom is not good and I feel Magnolias has failed us. I really would like all the money back that we had given for Mom's short stay. Some of the people were very friendly and we appreciated them. You need more staff to be able to run a more safe and caring environment for dementia patients. Heather made it sound so wonderful and great when we met with her for the first time, but we will never recommend your facility to anyone we know. I am sorry for this negative note, but my Mother is in very bad condition because of the negligence shown to her and it makes me sick to my stomach.

My Mother is a residence of Newhaven Court at Clearview in Butler, PA. Over Christmas, a package was mailed to her with a $50 gift certificate in it. The USPS tracking receipt clearly shows the package was delivered to Newhaven front desk, but my Mother never received the package. After numerous attempts to determine the location of the package, Newhaven continues to be unresponsive about the status of package. I question if this is an isolated incident or do other packages, especially around the holidays when monetary gifts are likely to be included, show up “missing”. Since Newhaven refuses to respond to inquiries, I cannot say. You should think about this when considering a resident for your elderly parents - especially if some of your family members are at a distance and need to send gifts via mail.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.

My Aunt lived at Glen Mills Senior Living for about 3 weeks, after Glen Mills determined that they could provide the level of care that my Aunt required. Less than a month after she arrived, my Aunt was rushed to the local hospital in respiratory failure and diagnosed with both flu and pneumonia that the Glen Mills medical staff was unaware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing, just completed their investigation of the facility and found them negligent in the care of my Aunt. We are considering legal action.

Our mother has been there one week. Her level of care included 2 showers per week which she requires assistance with. She has not had a shower. When she pushes the button for assistance either no one comes at all or someone comes and says they will be back and then they don't come back. The other options available to us had no room available and now I no why the Pines had ample space available!