IntegraCare Corporation

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.

The Marketing Director and Building Director were great - lovely, helpful, friendly, informative and very warm with the residents. The aesthetics were nice and the facility is lovely. The pet birds are GREAT! The kitchen staff did not seem thrilled. Didn't get to meet any other staff in memory unit. Other facilities were BRIGHTER and the Memory Unit day staff overall seemed warmer, and environments more loving, warm and dedicated at 2 other places. This was 3rd choice out of 5 we saw.

If mom had not fallen and gotten hurt I would have given this community a five. This is a smaller community and the staff were very nice. Mom seemed to like the food and she went on two excursions while she was there. They did offer daily activities including making pastries. This is a nice community and it is close to the hospital. She had a large room and bathroom. The check in went well. I think they were a little short staffed as mom also did not get one of her medications while she was there.

My mother was only at this community for a short period of time and I have to say things just went okay for her. The staff where nice and seemed to be attentive to her needs but there was a general lack of organization in this place. I thought everything from the meals to the quality care was just average.

The staff are nice, however I feel they are a little short staffed. The food is ok. The community is clean and well taken care of. They have minimal activities available. This community has the amenities my dad needs at this time so it is working well for us.

I was able to take a tour of this community and I just did not like it. The staff did answer my questions, but I got the feeling that they really did not care it was just something to say. I thought the community was decent, but just not the right place for my loved one.

The Magnolias of Chambersburg are short staffed. The facility is beautiful. They are in the process of remodeling. It has been an average experience. The director is addressing our concerns. Moms room is beautiful.

I thought they did an okay job at New Haven Court, but there were a lot of little problems that added up to it just not being a satisfying experience. The facility itself was well kept, and the people were nice enough. However, we had multiple problems with their medication service, both in getting the medicine passed out at the right time, and properly administered. I also felt that they did not bathe her often enough. The last issue we had was with the food, which I think could stand a lot of improvement. Like I said, not a bad place at all, but there are better options out there.

I really was not impressed with this facility. Bambi was very helpful but there just seemed to be something missing. In the memory care area there was a smell (not sure what it was.) I just didn't have the good feeling that I had a Creekview.

Very nice home. But, they charge extra fees pre day of $5 and also $15 extra per month.

Our family had an in person tour and we were just really disappointed and underwhelmed. It looked like a converted Days Inn, and the day we toured it was over 100 degrees and they just had the residents sitting out in their wheelchairs. It was just not a good first impression.

They are not monitoring her oral care and as per state regulations she is not able to keep her tooth paste in the room. So, unless they bring the tooth paste to her she can only brush without it. I took a dentist recommended tooth paste to her on a Thursday and found that it had still not been opened on the following Sunday. And, I had removed the old tube of paste. They tried to tell me that sometimes they us their own tooth paste, which is just a lie. If they use any of their items they charge you for it straight away. I took her to the dentist for a cleaning and the hygienist said that the plaque build up was beyond belief. I'm guessing that this had been going on for quite some time. I don't think they have enough staff to properly care for all the residents. I'm not thrilled with the level of care she is getting.

I was looking for a place to bring my husband for a little while but I didn’t like it here and did not want him to be here. They didn’t have anything ready for when I was there visiting. It’s a closed-in facility so the residents can’t get out, they keep everyone locked in and it just felt like a jail. They were nice and clean but I didn’t like the way they did business. They wanted my husband to have a chest x-ray done, but he didn’t need it. The sales woman came to my house and asked us to fill out an application and told us that there would be a room available for my husband, but when we got there she did not have any rooms available. We drove all the way there and then had to go back home. I don’t think the sales person is very professional. When she calls, her number shows up as unknown and isn’t able to be called back. We even called the facility to make sure everything was good to go when we were on the way and we were told to come on in. There was no communication at all. I don’t recommend them.

Magnolias is a quaint quite place to stay on a short term basis, less than 25 residents live there. However, Magnolias is very very short handed when it comes to staff. Many of the persons working there carry multiple task that it appears they could not take care of the residents in a timely manner. After placing my father there for recovery after a broken foot that caused him to be wheel chair bound for 8 weeks, I must say that I would not use the facility again.

It's a gorgeous facility, like a resort, a wonderful place. The food is terrific, and the laundry service was great. The big issue is that they are lacking in care, either they aren't checking the residents as often as they should, or they don't care as much as they say. They observed and assessed her, it wasn't a third party. They said that she would be able to be cared for there. She was only here about two weeks, but they didn't even notice she was sick. They have a black and white assessment, they don't look at the individual situation and their community and see if it's a good fit, they just see if they can legally take them. If you are fairly independent, it's a beautiful place, this is not for someone with medical care needs.

My main concern is the medicine. There was an abundance of medicine of my relative and the cabinet for him. They had no answers to this, and I still haven’t gotten any answers. He was sleeping in wet sheets, which I am paying the laundry service for now, his laundry has holes in them, I was told I wasn’t paying for the laundry service which I am so I did get reimbursed for those months. However, I am not getting any answers. They wanted me to order his medicine through their pharmacy which I have to pay for. I will not do this since my insurance pays for his medicine , so they’re not very happy about this. I’m paying [fee removed] a month just for them to give him his medicine things seems to go smoothly up there whenever there’s no problem. But look out when you confront them about a problem.

My experience was not favorable. Poor. Although my apartment was to be cleaned, I believe once a week. Although a cleaning was favorable, the scheduling was off, it was not cleaned every week. I had very little contact with the staff, but they were friendly and helped when they could. The meals were not good at all. One of the residents that sat with us at the table physically sick during the meal period I believe this happened three times in the short time I was there. No one came to assist the poor gentleman. I had to run around and try to find some napkins To his face and hands, it took quite a while to have somebody clean up after the incident One last thing was the rent. It went up shortly before I signed in and after I left less than a year later it increased another. There was not much activity planned for the residents.

The facility itself (including furniture, decorations, lobby, gathering areas, etc) is very nice. The salesperson was very good at her job. But once we got our loved one there, things went sideways. He fell down about 7 times in the three weeks that he was there, hitting his head and requiring ER visits multiple times. The Colonial Courtyard staff was unwilling to work with me to keep my loved one from falling. I bought a sensor that alarmed when my loved one stands up, but they wouldn't use it. We ended up moving him to a different facility and things are much better for him there. I would definitely NOT recommend Colonial Courtyard to anyone with mobility issues/fall risks.

We moved my mom March of 2023 and moved her out in August. She now lives at a different facility, which is an amazing place. At Newhaven, the food quality was good but by May it had gone downhill. The staff was good when she first got there, but by May the lack of staff was very evident, Mom had noticed more and more that people in their wheelchairs were being left to wait to be taken back up to the rooms, sometimes up to an hour. Mom had two friends that had fallen, and it took an hour to get to them. I would not recommend this place to anyone, especially if you have dementia.

The second fall was 2 weeks after she got back from hospital/rehab care from the 1st fall. My mom fell and broke her C1 and C2 on her third day there. Then, when she came back from the hospital and rehab, she fell and broke her pelvis and hip. They never called me or her to see how we were doing during her absence from there. It was just a nightmare. It literally changed the trajectory of her life. She passed away in October.