IntegraCare Corporation

Met with Laura and toured Magnolias on Wednesday, Feb 18th. Loved the people we met with and the facility seems perfect for Mom's respite visit. Goal was to make the visit a mini vacation for Mom and Magnolias seems to be the place that will provide that for Mom.

I toured this community when I was looking into memory care options for a loved one. Overall I thought this seemed like a very nice place. I liked that although it is all memory care residents, they organize the residents by level of care, so that the higher functioning residents are able to socialize. We ended up choosing another community, but Magnolias of Lancaster is certainly worth a look if you are looking for care options in the area!

They are doing a great job. The staff is friendly, and it's clean. They are just finishing up a remodel, which they have handled very well. We are excited to have that done, and are pretty happy with them.

this place looks great - I worry that it might be too small

Beautiful place, talked with Laura, she went over everything, showed me around, answered all questions. impressed with the friendliness and cleanliness. reasonable pricing. very accomodating for moms needs.

The common areas and the community on a whole is kept very clean. We had some issues with getting the schedule to the room cleaning started, also bath schedules, those kind of things. There were some billing issues. Just a little better communication during the initial setup the first few days, would be helpful. There are lots of activities, and the care and attention is there. The family is happy with Sunrise.

The staff at this facility are just the best. My Dad can be difficult and they were patient and kind. Unfortunately Dad's medical needs required a higher level of care or he would still be living there. Frankly, I would enjoy living there.

It’s fine. It has a mix of independent and assisted living. I like it. There is parking at the far end, but it’s not very convenient for visitors. We haven’t had any trouble with the laundry services at all. The staff is friendly.

My wife and I visited the facility today. It is very nice. It is a possible option for Dad if I have to move him from Berkshire Commons.

The people here seem to be really on top of things and everyone is very caring. Everything is always very clean and neat. There are enough staff members here to take care of all the residents. The experience so far has been very positive. My aunt has been there about 4 months.

I rate Magnolias of Lancaster an overall A. The administration and staff is very attentive to my Mother's needs and answer my questions very quickly 24/7. The facilities are excellent with natural lighting and a sunroom with a patio. We did have a problem with the room, but this was addressed by the administration and fixed by the maintenance person.

We saw this one in a bit of a rush, and didn't get to see inside one of the rooms, but what we saw looked great. The facility itself was gorgeous, the staff were very very nice, and the food was delicious. It seemed like a great place, although it was not the location we eventually selected for our loved one.

Residents were active and receptive. Older well kept apartment style building, in a nice area with fully equipped and very nice rooms. Many available activities.

The Pines was the best community that my brother and I could find. We were not impressed with the other communities at all. The Pines is located in a very convenient location for our family. Our loved one has a very nice room and seems to like it very much. She is still adjusting but seems to be adjusting very well.

nice facility

Very friendly staff members. Clean and well-maintained. The rooms seemed a little small, but they had all the necessary amenities.

Exton had a very friendly atmosphere, although it was more geared toward women than men. When we were there, there was a management change, so some processes were jumbled, understandably. But overall it was a good choice.

All my ratings are based on my experience prior to COVID. I did take my loved one out of the community right as the the pandemic was starting. There was constant staff shortages, this was a problem. They did have some staff that were very dedicated. On the weekends, you may only have 4 people to cover all the resident's rooms. I didn't feel this was the care that I was expecting for my loved one. The Executive Director was wonderful. She was wanting to make changes and was open to feedback from me.

There were a few small things when my husband first moved in that have been resolved. The head nurse in charge did not pay attention to my complaints. When I would ask a question or ask for something to be done she would just throw her hands in the air and keep doing what she was working on. Most of the staff is nice. They do not change him on regular basis but they do shave him daily and cleanse him so he does not smell. Things are getting better. Toiletries are kept locked up behind the counter at the nurse's station in the memory care unit so when I want it I have to go and ask. They have promised to check my husband every two hours but have not been doing that. Food is good and warm, my husband really likes it here. They also take him on field trips out to dinner. Sundays we go out together and I take him to the Casino and out to dinner.

This smaller community was kind of sweet, I thought. But because of its small size (60 residents), the activities offerings weren't as broad as those offered in a larger community.