IntegraCare Corporation

this place looks great - I worry that it might be too small

Beautiful place, talked with Laura, she went over everything, showed me around, answered all questions. impressed with the friendliness and cleanliness. reasonable pricing. very accomodating for moms needs.

The common areas and the community on a whole is kept very clean. We had some issues with getting the schedule to the room cleaning started, also bath schedules, those kind of things. There were some billing issues. Just a little better communication during the initial setup the first few days, would be helpful. There are lots of activities, and the care and attention is there. The family is happy with Sunrise.

The staff at this facility are just the best. My Dad can be difficult and they were patient and kind. Unfortunately Dad's medical needs required a higher level of care or he would still be living there. Frankly, I would enjoy living there.

It’s fine. It has a mix of independent and assisted living. I like it. There is parking at the far end, but it’s not very convenient for visitors. We haven’t had any trouble with the laundry services at all. The staff is friendly.

My wife and I visited the facility today. It is very nice. It is a possible option for Dad if I have to move him from Berkshire Commons.

The people here seem to be really on top of things and everyone is very caring. Everything is always very clean and neat. There are enough staff members here to take care of all the residents. The experience so far has been very positive. My aunt has been there about 4 months.

I rate Magnolias of Lancaster an overall A. The administration and staff is very attentive to my Mother's needs and answer my questions very quickly 24/7. The facilities are excellent with natural lighting and a sunroom with a patio. We did have a problem with the room, but this was addressed by the administration and fixed by the maintenance person.

We saw this one in a bit of a rush, and didn't get to see inside one of the rooms, but what we saw looked great. The facility itself was gorgeous, the staff were very very nice, and the food was delicious. It seemed like a great place, although it was not the location we eventually selected for our loved one.

Residents were active and receptive. Older well kept apartment style building, in a nice area with fully equipped and very nice rooms. Many available activities.

The Pines was the best community that my brother and I could find. We were not impressed with the other communities at all. The Pines is located in a very convenient location for our family. Our loved one has a very nice room and seems to like it very much. She is still adjusting but seems to be adjusting very well.

nice facility

Very friendly staff members. Clean and well-maintained. The rooms seemed a little small, but they had all the necessary amenities.

Exton had a very friendly atmosphere, although it was more geared toward women than men. When we were there, there was a management change, so some processes were jumbled, understandably. But overall it was a good choice.

All my ratings are based on my experience prior to COVID. I did take my loved one out of the community right as the the pandemic was starting. There was constant staff shortages, this was a problem. They did have some staff that were very dedicated. On the weekends, you may only have 4 people to cover all the resident's rooms. I didn't feel this was the care that I was expecting for my loved one. The Executive Director was wonderful. She was wanting to make changes and was open to feedback from me.

There were a few small things when my husband first moved in that have been resolved. The head nurse in charge did not pay attention to my complaints. When I would ask a question or ask for something to be done she would just throw her hands in the air and keep doing what she was working on. Most of the staff is nice. They do not change him on regular basis but they do shave him daily and cleanse him so he does not smell. Things are getting better. Toiletries are kept locked up behind the counter at the nurse's station in the memory care unit so when I want it I have to go and ask. They have promised to check my husband every two hours but have not been doing that. Food is good and warm, my husband really likes it here. They also take him on field trips out to dinner. Sundays we go out together and I take him to the Casino and out to dinner.

This smaller community was kind of sweet, I thought. But because of its small size (60 residents), the activities offerings weren't as broad as those offered in a larger community.

The location on the bay made this the place to be for my Dad. He moved in in August and enjoyed the view from his room immensely. There was a nice lounge next door to his room that worked well for visitors. Initially, we had some trouble getting his shower schedule sorted out, Dad wasn't crazy about the OT/PT staff on site and it took a long time for his electronic wheelchair to be ordered. Not long after that arrived, he contracted an infection in his foot. Because of poor circulation in his lower legs, he was hospitalized for six weeks, then was back at Sunrise for two weeks before he developed a blood clot and died suddenly. I liked the staff at Sunrise generally but wish they had been on-top of the infection (the fact that he stopped walking, for example). I live out of state and sometimes had to work hard to get a clear picture of what was going on. When he returned from the hospital with a higher level of care needed, they did a good job of caring for him.

It's been pretty good, they are working on the medication management. The staff is very caring, and friendly. It would be helpful if they had more residents, there are only about 16 in this unit, that gives them limited social options. We were pleased with the surroundings, it is aesthetically pleasing.

They are not as verse on handling dementia patients as stated based on training. Like most places, the hired personnel are not well trained or at times lacked compassion or desire to provide quality work. There were a handful of great people, but they are not adequately staffed due to the quality of selected individuals. The medication challenges where there was written authorization to change doses was a nightmare. They wanted you to throw away medication just because 1 additional pill added. I had to go get a new bottle of meds with the label adjusted. That was ridiculous because of med techs not reading new charts off computer and adjusting until medication ran out and new prescription received. Must account for everything in the room and be present as in what should be in all facilities. I was more disappointed because they did not have adequate stimulation on the 5th floor as they did on the fourth floor. The staff did not want the extra responsibility to take them down because too much personal phone usage. Get a clear and concise understanding on the level of actual training and activities for people with Dementia and Alzheimer's . Ask to see the certification of level of training and recertification of employees. It is a need for greater compassion, empathy and understanding. In an interview, people can say anything. They should be followed more closely and ensure that they get necessary training within probationary period. It is more than just a job. There were 4 people that went above and beyond, and that I commend. I would like to add that they did make right the things that I complained about.