IntegraCare Corporation

All my ratings are based on my experience prior to COVID. I did take my loved one out of the community right as the the pandemic was starting. There was constant staff shortages, this was a problem. They did have some staff that were very dedicated. On the weekends, you may only have 4 people to cover all the resident's rooms. I didn't feel this was the care that I was expecting for my loved one. The Executive Director was wonderful. She was wanting to make changes and was open to feedback from me.

There were a few small things when my husband first moved in that have been resolved. The head nurse in charge did not pay attention to my complaints. When I would ask a question or ask for something to be done she would just throw her hands in the air and keep doing what she was working on. Most of the staff is nice. They do not change him on regular basis but they do shave him daily and cleanse him so he does not smell. Things are getting better. Toiletries are kept locked up behind the counter at the nurse's station in the memory care unit so when I want it I have to go and ask. They have promised to check my husband every two hours but have not been doing that. Food is good and warm, my husband really likes it here. They also take him on field trips out to dinner. Sundays we go out together and I take him to the Casino and out to dinner.

This smaller community was kind of sweet, I thought. But because of its small size (60 residents), the activities offerings weren't as broad as those offered in a larger community.

The location on the bay made this the place to be for my Dad. He moved in in August and enjoyed the view from his room immensely. There was a nice lounge next door to his room that worked well for visitors. Initially, we had some trouble getting his shower schedule sorted out, Dad wasn't crazy about the OT/PT staff on site and it took a long time for his electronic wheelchair to be ordered. Not long after that arrived, he contracted an infection in his foot. Because of poor circulation in his lower legs, he was hospitalized for six weeks, then was back at Sunrise for two weeks before he developed a blood clot and died suddenly. I liked the staff at Sunrise generally but wish they had been on-top of the infection (the fact that he stopped walking, for example). I live out of state and sometimes had to work hard to get a clear picture of what was going on. When he returned from the hospital with a higher level of care needed, they did a good job of caring for him.

It's been pretty good, they are working on the medication management. The staff is very caring, and friendly. It would be helpful if they had more residents, there are only about 16 in this unit, that gives them limited social options. We were pleased with the surroundings, it is aesthetically pleasing.

The nursing staff is very caring, but the facility is definitely understaffed. This circumstance really diminishes the quality of care. The entire staff is very friendly and they make every effort to engage residents and provide a social and interactive environment. The dining room is bright and spacious, but the food could be improved i.e. special occasion meals are nice, but the day to day menu needs quality improvement.

From my mother (who supplied the ratings) - Appreciated they accepted Walt with all his issues such as blindness. The staff will listen to any problems and work to correct them. I wish more time was spent explaining meds and special rules in Memory Care. The experience is gratifying and challenging. The staff could be more interested in follow up visits.

A written report is one thing but on the spot. Actually reset call button walk away for additional time of 2-3 more hours. Total 6 hours. Cause bed/skin rash then charge person for extra care caused by med staff.

Lots of turnover while there. Most were nice. Maintenance guy very helpful. Got better care from hospice than most staff. Some were good. Other families in memory care were great because they looked out for each other's family members.

The overall experience was ok, but we would use the facility again. The cleanliness of the facility was originally not good, but it improved over time. The quality of care improved over time The meals and dining are average, with low variety, For the activities, they worked to engage residents in fun activities, For value, they had the most competitive cost among the three or four that we evaluated.

There is not much to like if you have to live in a place like that. They have made some friends but they are always bored. The biggest complaint is the food.

There was a change in leadership staff soon after we arrived. Unfortunately It was not a positive change. Short staffing, grumbling staff. But they were always very kind to Dad. The blindness was something they could not accommodate even though they claimed they could. If he was not blind, I am sure my scores would have been better.

I would say after being there over a year and promises of improvement which never happened I would be hesitant to recommend to others. Staffing turnover and personal care issues did not go away temporary agency people that were brought in to cover the gaps in care seem not to be experienced in elder care, nor did they have the bedside manner for it. food was subpar and menus did not make sense for elderly people. I believe there were a total of three EOO changes in the short time we were there. Overall, while there seem to be an effort for improving things it just never really happened.

We were told on our initial interview my mom would be checked on every 2 hrs. That was not true. Also she was to be started on medication, which was only vitamins for her eyes but I gave the vitamins and script to the assistant to the wellness director and she never received the pills until my brother inquired about them. They told him they thought she was a self mediator? The staff is very friendly and my mom loves it there. She loves the staff and they are quick to answer when she calls them. She likes the food. I have never eaten there. I would recommend the facility to others BUT I would caution families to keep a close eye on their loved ones care to make sure all is well and going according to plan. The move did not go as well as expected, but that was not the facility's fault. We did not get moved in until 9 or 10pm and there was an employee to meet us as promised.

The community is for residents in the later stages of Alzheimer's. I picked it for that reason and they had immediate availability.

Not enough staff. Good person fired not warranted. Based on the experience we have had so far, we would possible recommend The Pines of Mt. Lebanon community to other families.

Initially. Not really happy with the facility and staff. Have seen good improvement in the last 6 months. Some turnover has occurred for the better.

We toured with Glen Mills and did not like the facility because it looked and smelled like a typical nursing home. That was the main reason for not choosing them.

They were always available but not helpful. We picked this community because they were available, and offered respite care. The people were very nice, but they were understaffed. The maintenace guy was out, so it was challenging when things needed to get done. My loved one did not receive medication for several days, and did not always get a weekly shower. It was a very nice place, and was homey. They were very accommodating.

Only speaking for experience on the memory care side of things - its a nice community but on the memory care side I do think the cleanliness could be improved as well as activities. We aren't there all the time so we do not see everything that goes on, but when you walk in on the assisted living side its very clean and gorgeous and it looks like there are plenty of activities, and then its somewhat the opposite on the memory care side.