IntegraCare Corporation

The front liners like the nurses and CNAs are doing their job just fine. Doesn't need to be perfect but they did their best considering them being understaffed at times Medication: I was not able to ask why the night or bedtime pills were still there when I checked my husband's pills when I took him home Of course my husband was in a double bed room. With only one bathroom for 2 residents. Some of his stuffed were still there and some were gone. I understand. . . Not all the aides assigned for my husband can remember what belongs who and which goes where . . One of the male aides ( I did not meet him) took the effort to bring my husband diet Pepsi when he's out of that favorite drink. Whether or not he got it from the kitchen or from his own pocket, I still would want to meet him to say Thank You The management: I accidentally issued a wrong check which is my employment account. ( Both accounts were new as I have my bank account changed). The management staff whoever she was, was so mean talking to me over the phone. I explained to her that I was out of the country and told her that [name removed] can't send her another check because I did not bring any check with me . Aside from my apology I promised that I will make it good with the corresponding penalty and/ or interest when I come back. But that woman kept calling me in the middle of the night. . . She was so disrespectful in talking to me. She thought that I played smart on them about money. Whoever she is Talked to me like I can't afford to pay. So unethical But there was lady staff who took her time connecting to my husband's doctor to make things possible for my husband's stay at the new Haven Court in Linwood The food should have been nutritious and healthy. In a matter of. 30 days stay of my husband he Noticeably lost weight

My mother has been at this facility since August. She has been very pleased with her living experience. She was immediately welcomed into the community and quickly made friends. There are numerous activities for the residents to choose from each day to keep them active and busy. My mother really enjoys the staff, who all knew her by name within her first few days at the facility. The staff has been caring and kind providing great care since her arrival. This is our first experience with Assisted Living Personal Care housing. While not perfect, overall it has been positive. My mother is happy and I feel confident that she is safe when I leave.

The admin staff and the friendliness of the staff was outstanding. [name removed] needed a lot of personal care and she was not always willing to listen and the staff were very good with her. The nursing supervisor suggested hospice and [name removed] was very happy with her care with Hospice as well.

My step mother was able to make friends. Yes, we would recommend the community to other families, although they overcharged us for the 2nd month

Onboarding is outstanding. Unfortunately as is the case industry- wide staffing is a challenge. I would highly recommend to others. It is top- notch.

They are extremely caring and want to help the resident to adjust.

Dining is very good Activities are amazing they take wheelchair people out as well. The facility is renovated but it's older in the rooms. They need to update sinks to wheelchair accessible bathroom sinks and kitchens and better hvac personal in bathrooms and bedrooms. Grounds are clean. Staff response time is exceptionally fast

Someone here needs to take accountability for the severe lack of meal choice and quality. It's a beautiful facility. The food needs to come up a bunch of notches and quick. If that changes, I'll change my rating.

I believe they could do a better job at hiring nurses and aides, some of them don't belong there, because they don't care, I was fortunate enough to be able to visit there 2to3times a week.

Getting my mom in and registered and settled was very easy. The director, [name removed], was terrific to work with. My mom was always clean and well tended to. She seemed to be happy and they had a ton of activities, the ability to sit outside And socialize as mature as little as anyone wanted. I was very happy with the experience overall

Everything with 4's have been fine but I feel there's always room for improvement. My mother has not liked the food and has told them to see if they can do better.

I visited once in person so far (I live 600 miles away). My mother seems to be taken care of well. She has a few complaints but the staff I’ve spoken to seem friendly and willing to work with me toward her care.

Place is nice & clean. Staff are friendly. Had an issue with phones down for over a week. There was a problem with getting a medication on time but that was resolved. The food is good. All in all, its a nice place.

At first we were very upset with them. It took 12 days before my mother got her first shower.. we ask several times during those days and they said of course she has had one. They blamed her saying.... she just doesn't remember. She may be 92 but she is very aware. She does not have Alzheimer's or dementia. We explained that. Finally after serval asks...they check and agree. Then said she needed a shower chair. We ordered it the immediately. We had ask prior but was never advised she needed one. The one she had, did not fit in her the shower. Finally, that was solved Otherwise it has been pretty smooth transition

The staff is friendly and provides good care for my loved one. The lobby area is clean, bright and very nice to welcome residents, and family members. The management staff is helpful when you have questions or concerns about your loved family member living at Chestnut Ridge Wallingford.

The facility is nice. The staff has been friendly and genuinely listen to individual needs. Our mother is adjusting quite well.

They have nice Christmas and Easter gathering that 2 family members can attend that include a meal. Staff is always friend and helpful.

The cleanliness of the apartments gets a 3, but the facility itself would get a 5. I really like The Pines. It's a smaller facility so it's not overwhelming. It feels homey. And it's close to shopping and groceries and restaurants. The community fee is higher than most facilities. However they have specials wherein the fee is waived which was very nice.

My mom loves it there but really doesn't like the food. There are lots of activities for her to participate in if she wants. I just wish I could reach someone in nursing a little easier

Too many assessments and no communication when prices change. If they have unlimited funds, we would recommend Candle Light Cove to others. Everything was very nice but over my mother's budget. Didn't start out too high but didn't take long. I have no complaints except the price which kept going up and lack of communication in regards to that. It's a beautiful place and they took good care of our Mom