IntegraCare Corporation

nice facility

Very friendly staff members. Clean and well-maintained. The rooms seemed a little small, but they had all the necessary amenities.

Exton had a very friendly atmosphere, although it was more geared toward women than men. When we were there, there was a management change, so some processes were jumbled, understandably. But overall it was a good choice.

The location on the bay made this the place to be for my Dad. He moved in in August and enjoyed the view from his room immensely. There was a nice lounge next door to his room that worked well for visitors. Initially, we had some trouble getting his shower schedule sorted out, Dad wasn't crazy about the OT/PT staff on site and it took a long time for his electronic wheelchair to be ordered. Not long after that arrived, he contracted an infection in his foot. Because of poor circulation in his lower legs, he was hospitalized for six weeks, then was back at Sunrise for two weeks before he developed a blood clot and died suddenly. I liked the staff at Sunrise generally but wish they had been on-top of the infection (the fact that he stopped walking, for example). I live out of state and sometimes had to work hard to get a clear picture of what was going on. When he returned from the hospital with a higher level of care needed, they did a good job of caring for him.

The CNAs are the worst No supervision from admin Granted they are asked to do too much like setting up and serving meals which they are not good at

As stated above, physical therapy was the best part. The CEO and head of Nursing were very friendly and tried to be accommodating but were not able to adequately address many concerns we had. Therefore, we moved our family member to another facility.

Integrecare Senior Living in Wallingford PA is very concerned with money, and not so much about accommodating family or their contract. When we initially signed up we were told the cost was 3,700 per month. Every month the cost changed, and within 5 months the monthly cost increased to 5200. My family member is able to walk and get dressed herself, but has memory issues and needs to be redirected. Be wary of places that are large and money hungry. We moved my family member out within 7 months.

My apartment looks onto a green belt within a little stream running through it and beautiful trees. This view is very relaxing. I can sit on my patio and enjoy the deer's, squirrels, and the beautiful birds. It has a library with a good number of books, all supplied by residence. You can sit in a chair by the fireplace and read a good book. The events vary from trips to the farmers market or local grocery store. Pleasant afternoon trips to explore the general area. There are baking classes., art classes, book club, veterans coffee twice a month, bingo and several other age-appropriate activities. Dining room offers evening meals, and an opportunity to visit with other residences. To be completely honest, the food is adequate, but not exceptional. Luckily, there's a lot of restaurants nearby. They do have a Bistro where you could get sandwiches, salads, cookies,, drinks, ice cream and other such options. The apartments are basically one and two bedrooms. There are washers and dryers in each unit, small but adequate kitchens, a patio, a full bath and a nice size bedroom. Movies and other events take place in the evening.. Small pets are allowed, such as a small dog or cats. There is a one time pet fee of [Amount removed]. This is a month to month . facility. It requires a one .time. fee of [Amount removed].. the monthly fees run between[Amounts Removed] per month. All the fees are subject to change per administration. The residence themselves are very friendly and basically look out for each other. The above is based on my experience alone, and does not necessarily reflect the in opinion of the administration.

Nice place, nursing staff is non responsive when asked to respond after my mom sees the doctor. The entire management team needs better skills. When they changed management, I was never notified, no new email addresses or phone numbers

My friend says It has been challenging the last few weeks with staffing. Food is hit or miss. Care is also hit or miss. Also, it seems like they are trying to resolve the issues.

They are not as verse on handling dementia patients as stated based on training. Like most places, the hired personnel are not well trained or at times lacked compassion or desire to provide quality work. There were a handful of great people, but they are not adequately staffed due to the quality of selected individuals. The medication challenges where there was written authorization to change doses was a nightmare. They wanted you to throw away medication just because 1 additional pill added. I had to go get a new bottle of meds with the label adjusted. That was ridiculous because of med techs not reading new charts off computer and adjusting until medication ran out and new prescription received. Must account for everything in the room and be present as in what should be in all facilities. I was more disappointed because they did not have adequate stimulation on the 5th floor as they did on the fourth floor. The staff did not want the extra responsibility to take them down because too much personal phone usage. Get a clear and concise understanding on the level of actual training and activities for people with Dementia and Alzheimer's . Ask to see the certification of level of training and recertification of employees. It is a need for greater compassion, empathy and understanding. In an interview, people can say anything. They should be followed more closely and ensure that they get necessary training within probationary period. It is more than just a job. There were 4 people that went above and beyond, and that I commend. I would like to add that they did make right the things that I complained about.

The nursing staff is very caring, but the facility is definitely understaffed. This circumstance really diminishes the quality of care. The entire staff is very friendly and they make every effort to engage residents and provide a social and interactive environment. The dining room is bright and spacious, but the food could be improved i.e. special occasion meals are nice, but the day to day menu needs quality improvement.

Everyone was really nice and supportive when my Mom passed away. Front desk, caregivers, cleaning staff, activities, and maintenance are all friendly. They seem to be understaffed and I had to pick up a lot of the slack when I visited (cutting and cleaning nails, hair, and dentures - I’ve experienced this at more expensive places, too, so it seems like an industry-wide issue). The nurse in personal care was dedicated and wonderful. I wish caregivers spent less time on their phones and more time on hygiene. Had to ask for the bathroom to be cleaned more frequently.

They need more supervision. You have to really look out for your loved one.

The food is terrible. They can improve by being more responsive, when patients press the alert necklace.

1. The activities for memory care is non existence between floors. Not consistent, therefore one floor plans actions and the second floor is dead silent. It was explained that they will combine the two floors for activities to stimulate the mind. The fifth floor has nothing and is perpetually dead silent. They are completely isolated and has resulted in my dad staying in bed. They even eat on that floor. Isolation is not good. 2. I only had three instances where my dad was not cleaned adequately, but overall it has been adequate. They have been responsive to calls for care. They do have some good caregivers who go the extra mile to ensure that he is taken care off. 3. They sent out a rating within first month when you don’t have enough data; therefore, to get a discount, you had to answer. I did not due to what I was witnessing with activities. 4. Food average. Not consistent with providing weekly menus. Some events were nice, but can be better

Memory care staff depends on who is working to get good care. Make sure you visit them often. As far as the food goes, Memory care never got what the regular facility received. I would only recommend them if you can check on your loved one frequently.

There is not much to like if you have to live in a place like that. They have made some friends but they are always bored. The biggest complaint is the food.

I would say after being there over a year and promises of improvement which never happened I would be hesitant to recommend to others. Staffing turnover and personal care issues did not go away temporary agency people that were brought in to cover the gaps in care seem not to be experienced in elder care, nor did they have the bedside manner for it. food was subpar and menus did not make sense for elderly people. I believe there were a total of three EOO changes in the short time we were there. Overall, while there seem to be an effort for improving things it just never really happened.

My loved one is currently a resident at Chestnut Ridge Wallingford. Some of the staff are absolutely great, some are lazy. The housekeeping is fantastic. The move in process was easy, but communication of what was needed was not great. I would suggest giving the family a list of what is needed for the resident. This facility, compared to other places, is good. I would recommend Chestnut Ridge Wallingford to family and friends.