Holiday by Atria

My dad was a very young acting 84 year old. Most people at the Home seemed liked they were just waiting to die. My dad wanted to live. Old people acting and behaving and treated like very old people. My fault, I should have done more research.... It just was not a good fit for my dad.

My Grandma is in this facility and while the facility itself is well maintained the food is atrocious. Pizza and boiled hotdogs are regular menu items for the residence. I joined my Grandma for dinner and the sandwich they served was some sort of canned chicken that was so full of garlic you could barely eat it. It’s really unfortunate that they don’t provide better meals because the facility and staff are very decent.

So far we're only trying to get a lease! It has been a horrible experience. The sales lady stood us up for our appointment and has been completely out of contact the entire day! Voicebox full, no emails or texts returned. After a 3 hour drive for this pre arranged meeting! I had to contact the manager, but at this point I'm reserving additional judgement. We have been given 4 different rates for the same apartment. This should be a transfer from one Holiday Retirement to another. They tell you when you sign and move into one that they can transfer very easily....don't believe anything Maple Downs tells you! Get everything in writing and don't waste your time dealing with their sales dept. their sister complexes don't even have sales people!! They are also charging $1100 for one day of the month in addition to a full months rent!!!!! For a person who has been a Holiday Retirement resident for almost 2 years in another state! Beware of anything they tell you!

My in laws have lived at Alexis Gardens for over a year. It was a difficult decision for them to leave their home of 40 years to come to Toledo, but AG seemed like a very nice place...and initially, it was. But things have definitely taken a downward turn over the past several months. Below is a summary of some of the issues: -The quality of food has greatly diminished, after a petition circulated, the corporate chef came in to hear the complaints first hand, so time will tell whether there will be improvements. -The housekeeping is lacking - 20 minutes to change linens, dust, vacuum and clean a 2 bedroom, 2 bathroom apartment is not adequate, no matter how efficient the staff (and it definitely reflects "light housekeeping"). The general areas are kept clean and tidy, including the dining room, halls and laundry rooms. -My in laws did receive a rather large rent increase at their one year anniversary (they are very private with their finances, so I can't say exactly what they are paying), but when they complained to the local manager, the increase was reduced some. -A large, beautiful spruce tree was taken down by the weather last winter, and was never replaced, leaving a gap in the landscape as well as a much less appealing view. -Finally, the only elevator has been out for several days now. The management reports "a nationwide search" for the necessary part, meanwhile, residents that are not able to negotiate stairs are confined to their own floor. Meals are being brought up to individual apartments, but socialization plays such an important role for the elderly. I will be happy to update this review, as circumstances improve, but as it stands right now, I cannot recommend this residence.

The web site says, "chef prepared meals.." I think the chef went on vacation and never returned. The evening meal a few weeks ago was grilled cheese and tomato basil soup. The soup was good but the grilled cheese was on cheap white bread with processed (fake) cheese. The meal included fresh fruit...10 very small pieces of watermelon. This is just one example. Tonight was sirloin burger, it was full of gristle and a horrible sauce. The omelets and scrambled eggs are not made from fresh eggs. Food is awful! I have noticed the managers bring in most of their own groceries and they are equipped in their units with full sized kitchens, which we do not have. 24/7 managers seems to mean they live there but are not always available, they are virtually invisible before 8 pm at night. Thank goodness a resident was up and able to let my elderly mom in at 745 pm, the other noc when she forgot her key. And the pricing for what you get is too much. Listening to residents some get a good deal and some do not. Transportation is also very limited and not wheel chair accessible. Just beware!

The facilities looked very nice, but there wasn't much going on for activities. The seating for meals proved to be not very welcoming for new people . Residents never knew where to sit as other people had their favorite groups already in place. The parking for residents was not as promised. Upon leaving for a new residence, the deposit has not been forthcoming after 3 month. Overall, not very impressive.

My mother and father in laws are residents. First off the Willows is a nice and clean place. Rooms and food are very good. Now the problem. In the beginning I was looking for places. Elected by my wife and her sisters. I went on a tour with Larry and was quoted what the price would be for my inlaws. The family spent a few months trying to convince the the parents to make the move to a retirement home. During that time Larry called me several times with different offers. Some of the offers would have saved thousands of dollars. Larry has told others that I called him. Only time I called him was for that first tour. Anyway the decision was made and the daughters contacted Willows and signed a contract. I was not there when the transaction occurred but now the prices suddenly jumped up and no discounts. Now the prices equaled to just over their income. I agree that a contract is a contract but what I saw was some advantage taking place and Willows taking that advantage. One of the managers yelled at one of the daughters for not using their recommended vendor (another huge charge) for a Veteran's benefit. (Maybe they get a kickback not sure) I have asked for a review of the costs but that was weeks ago and they have never gotten back with me [contact information removed]

After my husband's stroke, we moved to White Oaks for 20 months as we needed a handicapped bathroom. Weekly housekeeping "services" were 19 minutes each week, which was to cover changing all linen, sanitizing the bathroom and vacumning carpets. Windows/curtains were never washed, carpets never cleaned. All resident linen was washed in a home type washer in COLD water, with linen jammed in. There were THREE norvirus outbreaks in the 20 months we were there. On two such occassions, after we had been quaratined for 3 days there were additional reported "cases", my conclusion they had to be staff related. The food is only acceptable, with very long wait times in the dining room. Servers in the dining room went to cleaning rooms, then back to the dining room. Management staff was often not helpful, during snow storms unreasonable wait times to be shoveled out, in spite of medical necessity.

If you have ever dealt with a shady pushy used car salesman. That is what the managers and sales staff are like. BEWARE when signing a lease with them. The have a 3 month must pay when you sign up clause in the contract. Even if the person die's before the move in date the estate is responsible to pay the remaining 3 months. The carpet in the halls are dirty and old. The hallways need painting. If you HATE CIGARETTE SMOKE DO NOT MOVE anyone in here. Residents can smoke in the rooms it smells like a smoky bar in the halls by the room. They try to cover up the smell with glade plugins. Please read other reviews before moving here. One review I read after leasing was about the chief with a dirty uniform. The First Day my mom moved in I met Him

I moved my grandmother in 3 years ago. For the first year everything went well. Her room was always clean, the staff was cheerful and dependable, the managers were devoted and really cared for the residents. However things have changed for the worse. Over half of the original staff has left due to corporate bullying. The service in the dinning room is barely up to par. The food is tolerable. My grandmothers room is clean enough (I guess). Another thing that saddens me, They will take on people who do not belong there. This is an independent living! A good majority of people that the have newly taken in are at a higher level of care, wich is frustrating for the people who live there and have all their wits about them. The most concerning thing is.....Why can't this place keep a manager for longer than 5 months? Just when these people get use to one and feel secure....the suddenly gone. Wich is always disturbing to the residents. However it gives them something new to talk about in the dinning room.

We were very disappointed with the food. I wrote them a letter that gave them the 30 day notice, I got a call asking if there was any way to keep my father there... it was my aunt and she's a woman. They weren't smart enough to check the files and there was no phone directory for residents. The managers weren't there long enough for the residents to know what their names were. Since February of this year there had been 13 changes in management. There is one woman from a care tenders agency that has an office there and she kind of oversees whatever gets prescribed unless you do something else but she couldn't give the care my aunt needed because she had too many folks so we had private care. The situation with medication was outrageous, it's partly my aunts fault and partly lack of appropriate oversight. I think they had a really good idea and expanded too rapidly and too broadly.

A real bait and switch. They act like they are very caring and wonderful. Offer an amazing "new resident" deal and very quick to take your money, high pressure, just a little more than discussed verbally, with some excuse ready explain it away. Then, when your loved one gets cold feet over night and changes her mind (because this is a scary decision) and you notify them first thing the next morning, they keep your money. I understand what "nonrefundable" means but seriously, not even 24 hours when they supposedly have someone else that wanted that room? Scam artist sales pitch. I felt so dumb. Never will I ever recommend or set foot in that facility again.

. We have a friend who's Dad moved in around the time my MIL moved out, and he will be leaving as well. Subpar to say the least. Unfriendly residents, unhelpful staff. They lied to us about having a physical therapy room for my MIL to have her therapy. Would NEVER recommend this place to anyone.

It’s seem like the have new management and sales teams. They tried to pull a double team high pressure sales tactics that can be tread through like a book. Once agreed to a price the second you agree to meet and come to an agreement they say that the unit is gone and the next available unit is $[removed] more a month. When doing my Due Diligence the website shows three studio units available. Please please please do not fall for this!!! They read your vulnerability and eagerness as a weakness. That’s why the sales manager ask you certain questions. If this is how the management team treat customers then how do is the treatment of their residents? Seems like there is corporate training on how to squeeze every dollar out thier customers. I hope this review helps others in the same situation.

I was a resident of this facility from August of 2025 until April of 2026. They upgraded the fire alarms while I was there and the fire alarms blared two or three times a week during some of those weeks. They upgraded the elevator and handled that situation poorly because they were rushed and do not have the staff necessary to handle a disruption of that nature. Although they tried to accommodate people with allergies and mobility issues, they did not have the staffing to do so. The food quality was uneven, with some fantastic meals and others in which the food was tough or burnt or undercooked. The laundry facilities were frequently unavailable on my wing of the building. When you leave the place, they send you bills that claim you owe rent although you gave notice on a timely basis. The positives were some friendly residents and a staff that tries to care for the residents and I received excellent housekeeping.

They sold me a dream and delivered a nightmare. They were only interested in getting a signature and collecting their money and when our situation changed due to medical concerns they had zero sympathy and handled it poorly. I would never recommend. They told me they offered all kinds of supports and when we actually needed those supports they quoted me [removed] a month!!

A friend was living at Holiday Redwood very happily for close to a year. Then it was sold to Corporate entity. Prior stellar senior management staff was changed out for a brand new staff. This is when things went downhill. After a fall; hospitalization and rehab; a neighbor was caring for resident's pet. Upon return from rehab facility; the new office team forced her to sign an "Adoption Agreement" which was confusing to the senior coming out of a medical facility while still in recovery. What was thought to be a temporary "Adoption Agreement" she signed. It turned into an irrevocable permanent "Adoption Agreement" and was signed under duress without clarity. Even though requested several times by resident; she was not able to retrieve her pet. Resident who was thought to be temporary was told never to return the cat to it's rightful owner due to signed document she didn't know existed. Be wise; have an Elder Law Attorney on retainer before moving into any senior community.

Stay away....Had my parents there for a little over a year. I visited my parents from New Zealand. I was told I was not allowed to sit with my aging parents (in their 80's with dementia) at meal times even though I wasn't going to eat any of the food. So I had to sit in the lobby and watch my poor mom eat her food from a distance. The food is lousy. Residents have to wait 30 mins at lunch before the food is given to them. I did my parents laundry. I wasn't allowed to use the washer and dryer on my parent's floor between 8am and 4pm. I watched an old, physically frail woman try to get back to her room after a meal in her wheelchair....saw the staff just stand there...they didn't offer help at all. I asked the manager to print off an email I wanted to send my dad. The manager replied...."we don't usually take these requests." My physically frail, 86 year-old dad needed help with his toilet. They told him he could grab a plunger from them and sort it out. Stay away

They are miss leading on things. You have to read carefully the contract. I was a terrible experience a waste of money we already moved my father out.

My mom recently moved out of Vic Park, and unfortunately her experience there was very negative. There was a persistent sewage smell, which made the environment uncomfortable, and management did not seem responsive to concerns. She has since relocated to another retirement home, and the difference has been night and day. Her new residence is clean, well-managed, and provides a much more positive living environment. Based on our experience, Vic Park was very disappointing.