Holiday by Atria

Our family had a terrible experience with Essex House - we weren't even there for 24 hours.

Run as fast as you can. The place is a dump. It's dirty. It's understaffed. They keep hiring people, but they're teenagers who quit. Sometimes I'll go three weeks without getting my room cleaned, so I had to go out and buy my own cleaning stuff. The food is disgusting. I couldn't believe how high in sodium and fat it is. Everything my cardiologist told me to stay away from is what they're feeding us. There's nothing wrong with the people here. They're friendly. There's just no staff, so they're all carrying a heavy load. There's a brand new activities director who doesn't know what she's doing, but she's trying. Basically I'm getting very little for what I'm paying.

Our family had a horrible experience, it was a complete nightmare. The staff members would randomly walk to the residents rooms without knocking. The administrative staff team and kitchen staff would have keys to the rooms and enter without knocking. House keeping went weeks without cleaning our loved ones room, and the cleanliness of the community was average. The travel service was not working and they did not have alternative plans, so our loved one being diabetic missed a very important foot care appointment, which could of resulted in amputation. Luckily we made different plans so that did not happen. They also said if we move in by the end of December we would not have to pay rent until March, but a month later they came banging on our loved ones door demanding rent paying, so they did not follow through with the special offer they had running for families.

I would tell others, to not put any family member here. My loved one was there for a short time. The community was supposed to be delivering three meals a day. They weren't able to deliver all the meals, accommodate special dietary restrictions. As far as the money factor is they don't take deposits. They call it a community fee, and they don't refund it when you move out.

The food was the worst I have ever had. The vegetables were old and overcooked. Many of the meals I couldn't even identify what the food was. When we came to visit before moving in, there was a variety of foods to choose from and they were actually good. Now that we have moved in there is no choice of foods and we get the same meals over and over. We end up throwing out most of the meals because they are so bad.

When I first came here three years ago the food was very good. Now each meal is getting worse and I’m having to order food from Fred Meyer‘s to supplement the meals that are enedible. Also the activities are far and few between. I don’t know if there’s a shortage of money but there’s a lot of things that can be done with A small amount of money i.e. lectures talks slide shows etc. it doesn’t seem to do any good when you put a suggestion in the Box.

My mother has been a resident for six years . The life there has declined drastically this past year. Meals are not palatable for the residents. Poor service for the monthly rate.

Do not, let me repeat , do not send your family members to this unforgiving thoughtless, over charging prison. They do serve what is on the menu they tell them this is what you get today and if you do not like it move out.....WFT? The manager [name removed] is a very rude and ignorant individual from another country and does not know about taking care of Canadians who deserve it. This piece of work does not care about the residence, all he wants is the over charged monthly fee for them to stay there.

If you want a facility for older seniors with no problems this will work. It is a month to month facility. They do provide 3 meals each day, activities, laundry and once a week cleaning. The food is terrible. No on site security, Drs.or nursing staff. After 9:00 the residence is completely deserted. The kitchen staff quits monthly. The bus driver was out on leave for 6 weeks. My mother died in this facility after they raised her rent up to 2950.00 a month. We're worried that we would not get the place cleaned in time for someone else to move in. Then they doubled charged us in February. What a joke. Not including the hatchet throwing since August.??

They have mice. We caught one the other night in our parent’s suite after chasing a couple. Called the office for assistance but got no help. The food is awful. They don’t help in emergencies. They watch residents die.

Lived here for almost a year. Trying to find another place to move to ASAP. The place is filthy. Stains on all the rugs in the halls & dining room.(20 years old). Upholstered chairs are old, discolored, and urine stained! Food gets worse with every month. Down to one chef for a couple of months. Soups are mostly vegetable with canned veggies, no flavor. Several days you can't get served a second cup of coffee. Hot dogs are a menu item at least once a week. Sandwiches several times a week. Only one small elevator for a place with over 100 residents. Gurneys barely fit. 30 to 40 percent use walkers or wheelchairs. people have to wait in line to go up to 2nd & 3rd floors. This is supposed to be "gracious independent living". It's anything but. If you fall, they call EMS to pick you up. Many residents should be in assisted living. Doors are locked at 7:30 pm. NO security ! Management is only concerned about the money

My mother has lived at Forest Pines now for 13 years. She enjoys the community immensely. She enjoys spending her days exercising, singing, arts & crafts, and hanging out with friends. The staff is amazing and loving to all residents. I would recommend this community to everyone!!

What I like about living at Redbud Hills is all the activities offered and the friendships I have made. I feel safe living at Redbud with people around all the time. I like that I can enjoy retirement and not have to cook or clean.

Just got a call from [name removed] to see if we were still looking for a place for my mother. We had already rented a place there then had to turn keys in due to her declining health. My mother then passed on memorial day, so there is an obvious lack of communication among the staff here.

Do not put your loved one here! They have bed bugs! The manager [name removed] is condescending and treats them with no respect. He calls family members that he is not supposed to contact. He calls the family member in charge and lies to them. Threatened to have our family member escorted out by the police in front everyone!

I’m happy I received the invitation to review Forest Pines. There just are enough words to describe them. My 89 year old mom was in the hospital with a UTI. She was very weak and sick. [name removed] from Forest Pines came to visit. She was very bubbly and nice to my mom. The next thing I know [name removed] swooped into my mom’s room for a second visit. She told my mom she was in the hospital and thought she would just pop in to have her sign the lease as she put the lease in front of her on her dinner tray. What lease..we weren’t signing any lease. It was very well known my mom was having cognitive issues due to the UTI. I was listed as the contact person for my mom for any matters that may arise. This information was given to A Place for your Mom..which was passed on to Forest Pines. [Name removed] completely went around me hiding the fact she was tricking my mom into signing a lease. To make an even longer story short...she asked for my moms’s debit card and charged $1550 for a deposit. It took two months to get the money back (equivalent to one months social security check). I told them she was being discharged to home and now her electricity had been turned off due to lack of funds in her account. They put her in jeopardy with her mortgage payment and other obligations as well. They still didn’t refund the money. The only way we got the money back was through a dispute with the bank under fraud. The bank reversed the deposit out of Forest Pines account. Don’t ever trust these people with your elders. It’s all about the money with them. What a classic swindle! I have read many other reviews like this about Forest Pines. Run....other way!!!

My parents lived in here. They did not like this place at all. The food was not good. Very bland. Staff were miserable to them. The cleaning by their Housekeeper [name removed] was not good at all. The activities were very repetitive. Management is just out to make money for themselves.

Awful! There is no where on line to do a review for GENESEE GARDENS (a HOLIDAY RETIREMENT COMMUNITY) and after a lot of thinking I decided that people should know about it. When you call, they do NOT return your call. When you email cooperate, they do not respond. This was for an entire week. When you move in you give a $1700 non refundable deposit. You are told there is NO LEASE (it is month to month). When move our cake I found out “THAT GIRL HAD BEEN FORED” so there was no one to back up what I had been told. Now, when you move out there is a form they never tell you about ( AHEAD OF TIME OR AT THE MOVE IN TIME). This a a “Special form”. IF YOU DO NOT FILL OUT THIS SPECIAL FORM they proceed to tell you you will be billed an additional month at $3100. If you give them written notice it is not valid unless it is in this special form and if you call to give them notice it is unacceptable. When you move out, I was told by [name removed], the manager, that there is NO DUMPSTER to throw away two cushions and a lamp. I was told that there were two remotes and they only found one however only one tv was ever hooked up. The maintenance man had said he’d move a lazy boy to another tenant that requested it. [name removed], the manager, told me on moving day, that he could not do it. So, on moving day the movers I WAS PAYING were given the wrong apartment number and then WHEN THEY LUGGED IT all the way back to the apartment they were given the correct one and moved it again on my dime. If you live there as a tenant and something happens the front desk tells the caller they can NOT GO DOWN and check on that tenant. This particular tenant had had a grand mall seizure and by the time I got the ambulance there he was code blue. This is what an assisted living home does? I have done friends who’s parents are here. I felt you should know how they act when it is move out time. They refused to give 10 days rent back for the month of March. They wanted to charge for the full month of April, no one returns your calls and I did not get a response to my several emails.

This place is rotten, they treat people like cattle. Very bad experience, and by the way the manager is a pathological liar. Also, right after I was forced to move my mother, my email and phone number was given to solicitors, hows that for vindictive. Take your loved on prison, it'll be better for them

My mother lives here, she has complained to me several times that the Assistant manager has taken her food order and never brought her food, leaving my mother goodness on numerous occasions. My mother has been immobile due to an injury and is fearful she has been singled out for no reason. I've spoken to the Assistant manager and have nothing positive to say. Poor management. We are looking elsewhere.