Holiday by Atria

Be wary of the Mulberry Estates in Moose Jaw. At the beginning of our stay, the staff was very pleasant, and ensured that all will be looked after… but, I would hate to have anyone go through the turmoil that we did. Be careful! Don’t be fooled by the superficial pleasant atmosphere and the grand dining area. Look in the corners and see the dust bunnies and grime. If you observe closely, you’ll see the staff is toxic, and believe me, you most definitely are not getting what you pay for. Here is my story: The Mulberry informed us that my husband had been taken by ambulance 2 days after the fact and stated it had to do with back pain at dinner time. Upon getting the hospital file, it was discovered that the incident was due to a significant fall within the suite during the evening hours. When questioned about why weren’t we notified sooner, a member of the staff was obnoxious and used the excuse that they are an independent retirement facility and cannot phone the minute something happens. What if he would have had a fatal heart attack? The Mulberry in Moose Jaw has lost our trust with being untruthful, belligerent, and deceitful. Various statements provided by the Mulberry staff were false such as availability to the internet (but not in your suite), chef meals promised even though a chef position wasn’t filled so it made for a lot of hit and miss meals, accommodation of all food sensitivities (I had to eat meal replacement bars on quite a few occasions for the evening meal), providing light housekeeping weekly (mold was growing in the mugs/glasses in the kitchen sink, dirty bathroom, unpleasant smell throughout), and having a mental capacity deficient person sign his own lease which was in complete contravention to provided medial and legal documentation. Our family was most offended and upset with 3 Mulberry staff routinely intervening themselves into personal family matters that were beyond their expertise, scope of practice, and job description. The same Mulberry staff orchestrated a legal guardian freezing our bank accounts when we had an optimal Power of Attorney already in place doing above and beyond what her duties are. Needless to say, my husband was removed and placed in a different health retirement home. Once again, don’t be fooled by the false promises of the “chef meals”, 24/7 buffet (that has no food!), pastries and home good baked “daily”, globally available wireless internet (except for in your own suite!), and routine impeccable (read as non-existent!) housekeeping. Unless you’d welcome drama, cattiness, misplaced judgement, exuberant stress, lies, deceit, manipulation, and most importantly, poor care for your loved one, look elsewhere! If you choose to stay at the Mulberry get very used to staff using the line “We’re an independent living facility” when it suits them. Get used to staff delegating their job requirements and responsibilities on to you, all the while judging and demeaning you for not doing their job good enough. If you or anyone you know of, has had a negative experience with the Mulberry, please private message me. Thank-you.

Some Items that needed attention on first day, still pending. Thermostat hanging off wall bt wires feor last three months. Gutters never cleaned. Water damage to bedroom ceiling has not been repaired. I awoke one morning soaking wet during heavy rainstorm. Temporary repair made.

The first thing I noticed while I was waiting for my tour guide was an altercation between an elderly resident and a staff member. I don't think staff should ever argue with residents, and I wonder if they are getting proper training in dealing with the elderly. My guide spent more time running around than guiding me, and I was left alone for most of the time. Didn't seem to be particularly welcoming.

The staff were not very sympathetic or helpful when my Mom was not feeling well due to others in the facility being sick. She then spent most of the 21 days she paid for in the hospital. They were not willing to bring her meals to her room & when she used the help button she was told it was only for extreme emergencies. This place felt like a money grab as they never followed up on her stay or her health.

I found this place for my 86 yr. old father. I was told he was getting a one bedroom apartment. It turns out they moved him into a studio for $1990 per month -3 month lease. While he was there one of the employees entered his room and stole $800 cash that he had just counted earlier in the day. He was sleeping and found a cup of coffee and a meal that was brought to him. One of those people stole his cash. The police were called but the money was never recovered. I would not recommend this facility to anyone. They are taking advantage of the elderly.

This place is Shady! For one, The admissions advisor ([name removed]) is running a private agency for seniors. He tried to swindle me and my parents to join his agency so that he could have us pay privately! All of the aides are UNCERTIFIED, NO BACKGROUND CHECKS!, NOT HHAs OR PCAs and THEYRE ALL UNDOCUMENTED IMMIGRANTS! Health department better get in this place!

We were told that the the resident would receive good care. All of the needs of the resident were thoroughly discussed prior to moving in. As it turned out one of the care givers was very good but the rest were mediocre at best. Someone was to check on the resident every few hours. One night no one came to check. The thermostat was turned down very low and the resident could not access it. By the time someone came in the next morning the resident had come very close to dying. Our concerns were discussed on several occasions but they seemed to fall on deaf ears. Many of the caregivers spoke very poor English and it was difficult to communicate and get the care givers to understand what was being asked of them. The resident finally moved out due to fear for his safety and Greenwood Terrace refused to give any type of refund. Greenwood Terrace blamed everything on the caregiver company but seemed to have no influence on them and was unable to correct the deficiencies. The resident moved to another facility where the care was sooo much better.

Awful management & can't reach corporate offices. Constant busy signal. My sister lives nearby & is washing towels & changing my mom's bed. 2 separate times 2 different groups of 5 women who made up the housekeeping staff have all quit. Thank goodness my sister lives near her. We are shopping for a better place for my mom.

Very run down, going up the drive way looks pretty rough and the landscaping? Well not much. Inside there is a musty smell, out of date furniture. Looking at more updated facilities.

Very small dark place. 2 storey no elevator

I am living here and paying $1,900 but do not like that it takes one to one and a half hours for all three meals. They are very slow in their service.

very outdated for the price. cottage in the back not on the street. cottage full kitchen apartment small small refrig, laundry shared. Apartments with carport $40 month. 1-3 meals

Any review more than two years old is a relevant now. The new management is horrible!!!. They will treat your family member like [Removed]. I know this because of the way they treated my grandma. They were also jack up the price every year On the anniversary of when you moved in.

Zero stars-horrible visit. My appointment was confirmed and I arrived 15 minutes early only to find an empty reception area. While I waited in the reception area, I heard two very loud voices coming from an upper floor and based upon the conversation they were staff members. After waiting another 10 minutes, I went to another floor where I found two staff members. Neither employee asked if I needed help, so I introduced myself and told them the purpose of my visit. The assistant manager than jumped up from her chair and introduced herself. She apologized and told me that she was not aware of my scheduled visit; however, she proceeded to try to help me. I was shown two apartments but not the entire complex. In one hallway there was debris on the floor. When I commented about the mess, the assistant indicated that she didn’t know why it was there. No attempts were made at that time to ensure that the debris was removed. I was given a brochure about the community but no other information. I asked a couple of questions, but left feeling that I had wasted my time. The assistant apologized several times. After the appointment, I received a call from the general manager asking how I enjoyed my visit. I gave her an honest answer and she assured me that she would address the problem with the assistant manager. It appears the assistant didn’t check the schedule and that’s why she wasn’t aware of my visit. The GM asked if she could personally show me the facility and I politely declined. Everything always works out for the best... I had a good opportunity to see how the facility operated when senior management is not around. So to everyone who is looking for a place for mom- drop by the facility unannounced to see how it really operates.

A bit outdated and there was a resident needing help but no one seemed to be available.

Terrible!! No matter what they promised they didn’t deliver. I went 5 days without food. It took 1 ½ hours for each meal. No movies, no bingo, no library. Only bright spot was the bus driver. They paid me $50 cash to keep me quiet. Calaroga is the opposite. They provide everything that makes this is a home. Always going the extra mile. I have tried to participate in all of the activities. Too many. Great staff!!

I moved into this community from an independent apartment because I felt that I would have more protection. But, we were only given a device to wear in case of emergency. They have no one on site nighttime. The meals are not the daily gourmet meals promised and are in great part junk food. Consequently I had to buy my own kitchen appliances to prepare healthy and substantial meals. So-called activities are low level brain games such as tug of war and bingo. They have no intellectually stimulating activities so I have had to create my own activities for myself and others. I would not recommend this community and will be leaving very soon. Most residents feel trapped having been persuaded into committing to a rental Rate Lock clause. Management policies and menus are the same in the Holiday Touch 300 nationwide locations so complaining to the local management is pointless.

My mother moved from Copley Place to Brookdale Montrose down the road and what a difference in experiences. Not that Copley was bad, it was okay for what we paid. We just didn't realize how much better it could be. The food needs a lot of work at Copley and the Customer Service too.

We did not have a good experience here. The pricing wasn't made clear to us that this community was not run by the Veterans Administration and would not help out with the cost. It was not explained clearly to us that along with the room rent there were additional charges on top of it such as food delivery to his room, medication management, etc. The place is a dump, in my opinion, I have nothing positive to say about this experience.

Some of the staff aren't very friendly and don't talk appropriately to the people that live there. There aren't very many activities carried out even though they're on the schedule. The food has went downhill drastically. Beautiful place if it were ran right