Holiday by Atria

My mother lives at Bridge Park. Atria Retirement took over management in 2020 and the quality of life has plummeted ever since. The budget conscious new management has either fired or driven away most of a well-loved staff. Currently there is no maintenance person and housekeeping is sporadic. As of this morning Mom’s toilet hadn’t been cleaned in two weeks. Food is generally well prepared but it seems like the kitchen isn’t given the budget it needs to provide healthy and balanced meals for the community. Portion sizes have been reduced and many dinners are a choice of cold sandwiches. A snack refrigerator that used to be well-stocked isn’t anymore. Several residents have moved out, changing the community. Many apartments are vacant. Mom doesn’t want to move. She has a comfortable apartment and good friends here. It’s sad to see this once vibrant community succumb to poor management. Mom feels that management does not respect her as a person. Only a rent check.

My friend made a deposit but due to knee surgery was unable to move in immediately. She was told they would work with her on rent to hold her apt until she could move-in. After 2 months in a physical rehab facility she moved in and was subsequently charged full amount for 2 months even though she didn't live there and ate none of their food.

Unfortunately we chose Bridge Park as the home for our mother in June of 2021. We were met by cheerful optimistic salespeople who made promises about rent control and amenities, like food service delivered to apartments during the pandemic. Here's what has happened at Bridge Park sine June 2021: 1. Food delivery eliminated within a month of residency. Additional charges applied if food service required 2. Complete turn over of staff 3. Despite paying a [fee removed] move in fee they have raised the rent by [amount removed] after only 5 months of being a resident 4. The food is frozen pizza night treat and 1950s bologna sandwich and chips for lunch 5. They are short staffed and are unable to make basic repairs on time 6. We pay [fee removed] per month for a small apartment with limited support and amenities. This is a for profit business that operates on high margins.

Food not healthy or balanced (fried-lots of carbs). Residents are not listened to or followed up on for needs. They run out of food before everyone is served and are given substitutes. Gutters stopped up and heavy rains pour off the three story roof.

I would tell others this is a good place for loved ones who are 85 and older. I was looking for something that was 55 and older and this was on the list. They need to have automatic door openers installed. It would be nice to have more able-bodied residents on the upper floors and keep those less abled on the lower floors.

The biggest problem is that we don't know if these scores are because of covid, because when we looked a few years ago we really liked it. When my loved ones signed their lease they got a move in date They did not move in until recently and the apartment is still not finished and ready. For example the toilet is still not bolted to the ground, their closet door track is not on the bottom, and nothing was cleaned at all. They do seem to be very understaffed. The residents they have met here are very nice. A new director did start this week and things seem to be getting done now, so we are hoping that things will continue to improve.

see no pool

My grandma has been staying here for multiple years and she maintains that [names removed] (managers of the care facility) are inconsiderate dictators. They deny her water when she is thirsty, the food is rotten, and there are roaches roaming the halls (and no, I’m not referring to [names removed]). Overall the management is completely lacking in basic human empathy and my grandma is miserable. If I had the power to take my grandma out of here, I would in a heartbeat. I will not be disclosing my name out of fear they will torment my grandma even further.

Our experience was terrible at The Woods at Canco. No one followed through with what they said they would and we ended up paying even though she was not staying here. The staff did not follow through on any promises that were made either, I would not recommend to anybody who is looking.

The food was not good at all, my loved one would rather go to bed hungry than eat. The cleanliness was not very good and they did not keep up the rooms. The community does feel honey or inviting. I would not recommend this community to others.

The food was terrible and it was hard to get someone to come help our loved one if he needed it. It was just not a good experience at all and the cleanliness of the community was our biggest problem.

The housekeeper was great who was on my floor.. The administration wasn't great or the rest of the staff. I moved in and quickly moved out. The food was horrible, as well as the air conditioning.

Do not keep residents informed. No way of fully communicating. Unstable management. Food is terrible. Portions are small and some things are uneatable. [Name removed] is a joke. Been here going on 3 years, seen her one time.

Manager and assistant manager don't keep their word and don't get out of their offices. Food is terrible. A significant decline in food service since Covid. Building seems to stay in despair. Takes way too long to get things fixed on parents. Rent is way too high for what little you get. Will move as soon as possible!

Lacks communication skills. Just about the money.

The food here is ready for the slop bucket - we pay a dear price and we get so little. Most of my neighbors feel the same way. We have a new general manager and I think she will do a good job. We will have to stay here until things open up again- then maybe more of us can get out and look for a better place to call home. Just pray for us.

I’m not happy. My mother was without air conditioning for 2 weeks. It was in the high 80’s the whole time. Her equipment is old and needs to be replaced. And her room has been cleaned 2 times in 3 1/2 months . Despicable!!!!

I understand that your manager just quit. I also understand that [name removed] who ran the front desk for years has just retired due to unreasonable circumstances. Montara Meadows is a mess and ran accordingly. You need to get someone in there that knows what they’re doing!!!! Stop hiring bus drivers and making the managers. Stop being so cheap!

It sucks! When she moved in there were older aged staff and they cared about the residents, and now they have young staff who don't give a damn. I can't believe the changes in the care level of the staff I think they promise all of this stuff that don't deliver. As soon at COVID hit, everything changed including the food quality, the care, the cleaning, and maintenance requests.

I’ve advocated diligently to get my parents carpet cleaned for weeks to no available. At over $5500 per month rent, they are living with soiled dingy carpets that have only been cleaned once in 5 years....at my insistence. Now it’s time again. Where are the monthly and yearly cleanliness check lists? Why am I the only one monitoring this?