Holiday by Atria

My friends live here, unfortunately. It looks and smells like a nursing home. They only get small portions of food, no 2nds. My friend has lost weight. They were there 5 weeks, no one had come to clean. 3 moving vans were there to move people out. She is very depressed and lonely. I am calling the agency that licenses this place and making a formal complaint against them.

They had a horrible experience. There was constant mold build up in the bathroom, 5 separate leaks from the apartment above, terrible food, not enough staff, 2-3 weeks between room cleaning. They are moving out next week. When they told the administrator they were leaving, she let them know that their apartment was being converted into 2 separate apartments and they weren't sure where they were going to move them too. The administrator is a lovely person but is over worked, the facility wasn't properly staffed since move in day

We were going to move our mom to Kittery Estates and had left a [amount removed] "refundable deposit" after determining she needed something with more care for her progressing altzheimer's disease we decided to go elsewhere. We have been told now for two months that our deposit would be returned to us and they "didn't understand why it was taking so long", we continue to get the run around every call and now they do not even have the decency to return any of our calls or emails. I am grateful we did not place my mother in an establishment that is missing the mark on compassion and has failed to deliver their word during this sensitive time for our family. [name removed], it is in your business best interest to at least return calls as VP. p.s. your "renovations" are cold and unwelcoming. Hopefully next go around you can do more with the money you take from people.

I would not recommend it. Hardly any activities, but clean and cost is ok. Meals are not edible.

If I could rate it at 0 or below, I would. Everything about Holiday Willow Gardens needs improvements! It was the worst place I have ever been.

The experience was terrible. They need to improve on everything. The food is not good at all, it's terrible.

While my mom was there…they cut staff and salaries, replace nutritious food with cold cut sandwiches and high carb, high sodium foods that are cheap and unhealthy , they leave the places filthy and yet…raised the monthly rents by hundred, even thousands of dollars. The few staff members that care are heartbroken by the way Atria treats the people there. DO NOT SEND YOUR PARENTS THERE.

Unfortunately there has a been great deal of gang and drug activity at night in the parking lot of this facility. The management and residents need to come together and find a way to execute the no trespassing laws. The residents are terrified to go out of the rooms and into the parking lot at night. I’m saying this anonymously, as I wish no retribution. Take caution when in the parking lot of this facility at night. .

We moved mom to Birch Heights after my father passed away and she sold her house. It sounded like a great community to join with 3 meals a day, light housekeeping and laundry provided with her monthly rent that would leave her time to join in on the many and varied activities offered every day. We found that this was not the case after she had been there a few weeks. During her 4 months there she had her kitchen floor cleaned just once and the bathroom just once. Her bed linens were washed and bed remade approx 3 times. No vacuuming ever done and laundry maybe twice. I now this because I had to go over on weekends and take care of all of this for her all while she was paying for this to be done. Again, private paying for this to be done as part of her living agreement at Birch Heights. Extremely high turnover rate with staff. Would not recommend to anyone.

I was lied to just to get me here. Food is lousy, chairs so dirty your clothes get dirty sitting on them. Whenever there is an issue they always have to check with corporate, and we never here about an answer except its against corporate policy. Their activity director is [removed] and is uneducated. We have to teach her how to pronounce words. The food on the menu is not what comes out of the kitchen. Order a chicken salad sandwich, I got an Egg salad with a little chicken. I have been here for 9 months and there is only 3 staff members that have been here longer. There is one resident whose door lock is not functioning, she has had at least 2 break ins and they haven't fixed it even though the police have told them to do it. I have nothing good to say about this facility. What I will say is no one should be living here. I just got done looking at another facility with many more amenities at a lower cost for a larger unit.

The overall experience with Holiday Forest Pines has been poor, and the community is dirty. When it comes to the friendliness of the staff, they are somewhat friendly but uncooperative at times. The quality of care is poor and well as the meals - those are very poor. The activities are not interesting for me. The value for cost is a low value.

The residents were not given what was promised by the marketing team. Potential new residents might want to stay for a week to actually assess the environment. I would tell others to talk to other residents and their families. Check out the laundry room, recycle containers and common bathrooms for cleanliness. Since the community is "Independent Living", care is provided by 3rd party agencies, for which residents pay. Meal choices were offered, but it was often poor quality with too much salt and little fresh vegetables. The grounds are meticulously maintained. Apparently, there has been some improvement since I have left. I left the Victorian due to the lack of cleaning and declining quality of meals.

My family and loved one had an unpleasant experience with the community. We would recommend you avoid this community at all costs. The staff could have been more attentive to our loved one and assisting the family in answering our questions, or addressing our concerns. Again, avoid at all costs.

I have seen a steady decline in the over all condition of the facility and grounds over the last several years. Some examples would be that only 1/3 of the equipment in the fitness center is in working condition, the floors in the dinning room have had food spills and debris on them for days in a role and pets have defecated and urinated in the hallways. Resident have tried to register complaints to the corporation managers with no response. People and families should be aware and careful when considering this facility. I would not recommend it to any of my friends

This home has a very high staff turnover which is a sign of poor management. The food has very little variety and pork is frequently on the menu, which is inexpensive and often difficult to digest for seniors.

The facility has carpet mostly, which seems outdated and unkept. Upon entering the facility the air quality from the carpet permeates it. The food prepared are salted beyond and considering majority are women and of course all elderly which most if not all have restricted salt intake. Housekeeping needs needs to be more precise. You have employees cross over into other job duties (no monitoring of contamination) i.e. housekeepers serving food. Not to mention the constant turnover of administrative personnel. This was all observed in the 3 months that I was here. They need new carpet or replace with laminated flooring. Appropriate safety bars in bathroom, update toilets to be more safe for the elderly or the disabled elderly.

I was told the facility could meet my dad’s needs. Dad didn’t even stay a whole day at the facility. He had to be rushed to the hospital. I am currently waiting on a refund of the months fee that they have yet to refund our family. I am very disappointed in their service and care.

This community reminded me of a traditional assisted living. There was no warm feeling when we toured. The price was higher than we wanted for our loved one.

Residents with whom we spoke are unhappy with their experience at this once fine senior facility. The management locks the doors & leaves at 7 pm every night. The residents do not feel safe. Police arrive quite often after hours to deal with people who do not live there. Van out of commission. & has no driver anymore. Food unappealing. Servers are underage & underpaid. Carpets stained & smelly; 1 tiny, dirty elevator. Barber/beauty salon closed & no longer staffed Patios, decks & courtyards are littered with dead/dying plants. & candy wrappers, paper cups, napkins & paper/plastic plates. & utensils. I am a chaplain & have brought communion to folks at Sheldon Oaks & Sheldon Park when these facilities were in decent shape. This is NO LONGER THE CASE. LOUD RECORDED MUSIC WAS BLARING FROM SPEAKERS IN THE DINING ROOM during the noon meal. The residents we spoke with could not talk to their table mates due to the volume. DON’T MOVE THERE! WE WON’T.

The staff members were friendly but there were problems and the value gets a low rating for what they offered. We had big problems with [name removed]. She was very pushy, more like a used car salesman. She typed up a form for me to fill out, when I said I was looking at other places and wasn't ready to make a decision. She said it would make things move more smoothly if I decided on Thornton. Then it was processed as if I had made the decision to select Thornton and was entered into the computer system. Other places were informed that Thornton had been selected, which I believe was done by A Place for Mom. If I hadn't called [community name removed] to move my visit up a few days, I would never have known this. I was incensed. I was concerned I was liable legally and financially. This was totally unacceptable and bad business practices. It was all [name removed] fault for processing that "just in case" form. I no longer trust [name removed] or Thornton. Other friends have also told me they have also had problems with Thornton. [name removed] assured me they had "assisted living" when they did not have the services my husband needed, such as 24-hour assistance as needed. When nursing staff leave at 7:30 pm then there is no one to assist with toileting, bathing, or dressing in the evening. The facilities were okay, but I hope I never have to deal with them again. I do not trust them. This was a complete negative experience.