Holiday by Atria

It was going very well... But it looks like they fired the manager and that is very very upsetting. The chef was out and the food is not good. It was, now it's not. Hoping he's back soon. Very unhappy with Devonshire. Until they fix things I would be leery of sending anyone there. It was great until it wasn't.

The apartment itself is pretty great in size and they live in there comfortably. The activities are good too. However, the staff don't care about the residents, the food has gotten really bad, they don't provide the cleaning services that are paid for (though the facility itself is kept clean). We're looking to move them elsewhere

She has been there almost two months and her cable tv is still not working despite many many calls to the GM and others. They had a bed bug outbreak and she was confined to her room for 4 days. Also the elevator doesn't work when in the extremely hot weather which is a safety concern when there are many elderly on the second and third floor. Also she fell and couldn't get help from anyone there.

Over the past few weeks there has been a lot of staff turnover especially in the kitchen. I recently returned from a 12 day vacation to discover my apartment had not been cleaned for 3 weeks. It's supposed to be cleaned every week. I knew it wasn't cleaned because the garbage had not been emptied from when I left and the apartment smelled bad from rotting food in the trash cans. Also the food quality and availability have diminished. Portions have gotten much smaller and and not as appetizing. Servers are often out of choices by the time they get to the last row of tables. It seems like residents and employees are much less important than corporate profits.

They are severely understaffed, I would not recommend Greenwood Terrace to others.

Holiday Gardens not as good as we thought. Mom is on 3rd floor elevator broken most of time. Too many fires to suit me. Kitchen fire few weeks back. Also no security at night. Whole building full of seniors left to fend for themselves. We are thinking of going somewhere else.

Ask about staffing. Low staffing has resulted in rooms not getting cleaned weekly. Food hasn't been up to my mom's expectations. They seem to have a lot of good activities.

We arrived at 10am for our tour and they did not have anyone to show us around. They had our tour incorrectly scheduled a half hour later and asked us to wait. The person that was supposed to show us around still wasn't there at 10:30. They called her again at 10:40 and told us she lived 3 minutes away. We didn't put any more time into the place that obviously couldn't be bothered to be ready for us.

The community has some challenges that are worth noting. Cleanliness in shared spaces can be inconsistent, and the dining experience feels repetitive with limited fresh options. The overall environment doesn't always align with expectations for independent living, as some residents appear to require a higher level of care. Amenities could also be improved-reliable internet access within apartments would make a big difference, and activities seem limited. Staffing appears to be stretched at times, with frequent changes and team members covering multiple roles. There also seems to be a high amount of resident turnover, which can impact the sense of stability within the community.

I rate it a 2. The staff are overall friendly but working in unfortunate conditions. Management changed and new policies have not been well received. They don't really provide care, but they have housecleaners on staff. The one assigned to my mom's floor is sweet but not well trained on cleaning. The common areas get sort of grimey. The dining hall has gotten so awful my mom stopped using it, which is really absurd considering that's so much of the monthly cost. The kitchenette only has a mini fridge (that has to be defrosted monthly) and a sink, so her eating all her meals in her room is not healthy and expensive. Room size is pretty small but fine for her. It's a studio. She doesn't have a bed, just sleeps on her couch, so she's got room for a dining table and chairs along with some bookcases and an arm chair. They do have 1 bedrooms, though, for those who need more space.

I would say that they sure put on a great show of caring for people when we first met with them. I believe the manager passing away negatively affected the facility and its staff. Things we were told upon “signing up” my MIL to move in are not what they told us after she got in. They will not assist you with anything. They have “caregivers” who charge $[removed] per visit just to bring someone a meal, and we were charger more than the amount of visits my MIL had the first week she was there. The Ambassadors who supposedly are supposed to help acclimate someone to a new place stopped by once and haven’t been back since. Several people have been extremely rude to my MIL when she has gotten out and wheeled herself down the hall, one lady said “I don’t know you, who are you and why are you even here”, instead of greeting her kindly and maybe trying to be pleasant. This has made my already introverted mother in law not what to even join meals or activities. She ordered a convection oven/air fryer unit and cooks all her own meals since she feels uncomfortable even going into the hall to do PT. No one speaks to her or is kind in anyway. The keycard to get in the building after 7pm or through a side door still doesn’t work. Even after they replaced the original one a month after we asked them to. The place is not clean, it looks clean but the closets are all off their tracks, the paint is peeling, it is not handicap accessible AT ALL. The exterior is filthy if you look beyond the front door. Carpet in the halls and stairs are old and stained. No one ever answers the phone at the front desk. Will never recommend this place to anyone. It was less expensive and we didn’t have a whole lot of time to make a decision. We were constantly fighting her insurance company to let her stay at the assisted living facility where she was as she still could not walk, but, they said they would not cover anymore time there. We had to rush to find her a place and get her moved in.

Just not as nice of some others we've toured. Not comfortable with only one elevator for size of building.

It was okay - the room was tiny and needed updating inside and out. It is quiet and the people are friendly.

I was only at the Regent for two weeks and left. I found the Regent very depressing. Very outdated needing repairs and new appliances. There was no repairman. The food was unsatisfactory/too much salt and my ankles got swollen the first week I was there. I was the on the fourth floor and the elevator was frequently out of order. The dining staff was overworked but remained pleasant. I was told to hire someone if I needed help. It was a very poor experience overall. The only bright person was the woman who admitted me. She was delightful in every in every way. I t was because of [removed name] the I decided to go there. Everything was at the lower end of the scale. People keep leaving to come over here. Those numbers would be very telling. And I would not recommend this facility.

The lake is really nice, but they can see that. The staff were also nice, but they didn't tell me that they had started to take something like twice as much out of my bank account than I expected. Maybe more than twice. And they were probably justified in doing so, but the guy who had sold me on the place was suddenly no longer there, so there was nobody to talk to about it. I suppose other people won't have these problems. There was plenty of food, but it was not at all appetizing. I have visited at other places, and the food is much, much better there. Also, you had to be there super early for every meal. There wasn't leeway. Except for the one trip and an activity that one nice resident offered, I didn't see any activities. Walking around the lake seemed to be it.

They have a high turnover of support staff, like housekeeping, kitchen staff. I would not recommend them at the moment. Also, it took 3 weeks for them to fix the only elevator, and my mom is on the third floor and uses a walker. I appreciate your inquiries

They don't follow through. Good luck having the director call you back. Overall it's not a bad place. Just frustrating sometimes

It's a few things: Some of the staff are very good. But I have noticed some areas that look not taken care of. Ceiling tiles outside of my cousins room are misplaced and stained looking. The washers were out of service for several weeks when he moved in. He says the food is not very good at all. His billing has been confusing and he tries to pay his bill, he paid a check and then gets an over due bill for 3 months worth. These are some of the challenges we are having.

Food is mediocre at best with very little fresh vegetables and fruits maintenance very slow and parking is terrible

They reimbursed her because she had to move out in the middle of the month. They already took the full month. Reimbursed her then the next day they took it back. I had to threaten legal action to get her money back. They still didn't reimburse all of her money. It makes you wonder if someone is not looking out for these older people how many residents do they do this to. It was terrible.