Holiday by Atria

It is clear this facility only accepts assisted living residents in order to comply with the Fair Housing regulations but they are clearly not set-up to handle assisted living residents as well as facilities that were designed for residents with those needs. It is a shame they are forced to offer housing to persons who are clearly not going to be comfortable or feel accepted at this facility.

We are very happy to have mom in an environment with other people rather than being alone. The apartment is very nice and general staff are nice. Our only concern is the food. Bland pre packaged food is what we hear about from Mom.

I think it's an awesome place but the nurse doesn't take one bit care of my grandmother and never returns our calls. This is our third nurse through canco and am not impressed. If you need care, hire a nurse from the outside.

Very expensive, no real choice for level of care as monthly price is all inclusive. Would prefer a pay plan that allowed inclusion or exclusion of services, such as meal plans, housekeeping, transportation, etc. Staff is friendly, engaging, efficient. Facility is well maintained, clean and pleasant.

I have mixed feelings about White Oaks. Mostly good, but a few things bad. I'd like to start with the bad. Parking to visit my mother is often a nightmare. I wish the employees did not park in the front. There have been times when I just left instead of visiting because there was no parking. Also, I think some of the stained upholstery should be replaced. The front walk is eroding which seems like a law suit waiting to happen - old people with balance issues... But here is the Good, and it is so good that it outweighs the Bad. Everyone is very nice. I feel that my mother is safe and secure and the food is excellent. I love the fact that the visiting nurses are on site. It is very attractive and homey. I think more could have been done to make her feel more welcome in the beginning. I think there should be a mandatory "Newcomers" club for the first 3 mos - meeting once a week right before the noon meal and offering some small activity. I think the new people would bond with one another.

Orchid Terrace, St. Louis County, MO -- Their big selling point is the food. Lunch seems to be their big activity of the day. Lunch is better than most, but hardly "chef inspired". I've eaten a lot of meals there as a visiting friend of one of the residents. I paid for my meals. Breakfast is basically eggs and cereal--no ham, bacon or sausage. No waffles, biscuits, or muffins. They add something to the menu a couple of times a week-- a cinnamon roll or potatoes, for example. But, it's basically eggs and cereal from a box. Supper features soup and an entree. I can't imagine the soup being anything but from a can. The supper selections have changed over the years and seem to feature a lot more egg dishes than in the past--egg salad, quiche, and frittata. The food is "good", but "industry inspired", in my opinion.

Regarding Orchid Terrace...Meal service and quality of meals is not as advertised. It might be better than most, but that might not be saying much. The meal service is s-l-o-w and meals delivered to rooms even slower. If they would hire one more minimum wage worker to serve meals...delivery would improve! Meals delivered to rooms are in styrofoam containers and look as unappetizing as can be. Room service can be an added expense for residents and it's already expensive to live there. This added fee is ridiculous since they have recently decided that room service should be done AFTER dining room service is competed--and, as I said, dining service is SLOW! They have had two quarantines in three years--one for a nolo virus outbreak which had as many as 65/100 residents ill and another in 2015 for the flu.the 2015 flu only affected about 30/100.

So far so good. Have not been here very long.

Family member has been a resident for 3 years. Fabulous facility. Great rooms, lots of storage. Dining rooms & common areas are spacious & comfortable. Most rooms have nice outdoor areas & the facility has a nice inner courtyard. Parking is generous for both residents & visitors. Good access to shopping & services. Now for the downside: Inadequate laundry facilities, they look nice but very limited hours for residents use. But the worst problem is the food. Very uneven quality & service. They can put out good restaurant quality food & then the next meal is totally unacceptable. This week they served potatoes that were burned on the edges & raw in the middle (just an example). Totally unacceptable!! Soups may be good or look like dishwater. I just don't understand why their service can't be more even. Residents are a close knit group that look out for each other. I certainly hope they can improve their food service! Other problem is extremely high turnover for staff which is very distressing to the residents. Hard to develop relationships that seniors value. I can't count the managers that they have had in 3 years ( I would guess 12).

They are okay, they are much better than anything else around town. There are a lot of things they did right in the beginning that we didn't like. In the beginning they were more of a two and now it's about a three, so it's gotten better. They made good on some of the things, but some of the reactions were sort of this is how it is if you don't like it leave. At first they said they could provide transportation, on site, with only a little notice, which is true, but they knew my loved one was confined to a scooter, and they don't have a lift. If they had told us that it wouldn't have kept us from going there, we just would have known to make other arrangements. The salesman was nice enough, but two managers, a married couple, the wife is nice, but they could have been nicer. We signed the lease a month before moving in, and they didn't have things ready to go, even though we paid for more time, and they had plenty of time to get things ready. It took days to get some things ready, and I had to do some of it. She has been there a couple of months, and they have only vacuumed her room twice. Things have gotten a little bit better as far as being accommodating. They were very aware that we live locally and told us to come and eat with her, after a week I had had two meals there and they said hey you need to pay for these, then another manager said you don't have to worry about it for a couple of months there isn't much consistency. They seem to rotate managers in and out of the property and it makes a difference.

Betty Palmer died before she was ever able to move into Thornton Place. We had paid all the upfront fees. She fell at a convalescent center just a few days before she was to move in. It took us over three months to get her deposit back. We had to call several times and even go to Thorton Place in person. Finally, after three very stressful months, we received her deposit back. This money helped to pay for her headstone. Thank you.

Husband and wife living here 1 year. 2 bedroom apartment at 1 person price. High staff turnover. Meals not very good but for the cost of this apartment, can't complain. New laundry equipment. Exterior maintenance recently. Transportation van needs maintenance to reduce bouncing. Problem with petty theft. Not assisted-living. Pets allowed but no grassy area for dogs.

Initial impression was more positive than the latter impression. Of major concern was that the facility had been presented as one where a veteran could submit a claim for aid & attendance VA benefits, but as we researched the VA application we found that the criteria had changed and without the facility being listed as assisted living or personal care, the VA would not consider. This was a huge impact and had been one of the criteria we discussed when looking for placement. After placement, we had to push for an alternate unit, as there was an overwhelming and noxious smell from the carpet after it had been shampooed. We found that the prior occupant was a heavy smoker, which had not been disclosed. The smell was causing daily headaches and permeated clothing etc. The facility did make available an alternate unit, but we had to do all the associated moving of furniture. Overall... wish we had not chosen Essex.

My experience was not positive. I had an unusual situation that took 4 months to clear up and then only with the management companies help.

Her room was small for her cost. Mother was not fond of the meals. Cleaning wasn't done as said it would. Only 1 elevator felt kind of shady. They didn't have an activity person until she was leaving. And WORST. Folks move in sell their properties. Then EVERY YEAR Cost goes up $[removed]or MORE... THE MAIN reason she got out after the MANDATORY 3 MOS.. SHE was BLESSED to be able to keep her trailer MAKING sure it was a good fit. Also from an outsider.. Many folks appeared that they should NOT be living in this type of facility. As their needs were great.... I respect families decisions. But it seemed a lot to have on the properties shoulders.

Takes too long for them to answer the call button (average about 15 minutes) I have a hearing problem and I have trouble with getting nurses and aids to speak so that I can understand what they are saying and it seems to agitate them. Food is usually cold when I get it.

My mom has been living at Rancho Village for 3 years. Recently there has been a change in management. It is noticeable and not in a positive way. The manager is new but is lacking in managing. She is very friendly but it is obvious there is a lack in attention to detail, and lack of employee oversight. The outside is dirty quite often with trash, inside it looks like vacuuming or carpet cleaning has not been done in quite some time. The food quality is poor and the quantity is that of a toddler. Bathrooms are not cleaned regularly. The bathroom on two occasions have had feces on the toilet seats. This should be a priority. The elevator goes down frequently and it was obvious the Manager had no idea what to do. This WAS a great place to live. Its lacking in care. For what we pay management should be on top of things. Usually the General Manager cannot be found. Atria needs to clean house or you will have an empty one.

We didn't like the Holiday Edgewood location. The rep felt a bit pushy and the residents didn't speak when we visited. They only spoke if prompted by the rep. This was a drastic difference from what we experienced at Holiday Rock Creek. The residents spoke, smiled , and asked if we needed help. Everyone was very friendly.

The director [name removed] was very friendly until we moved [name remoed] in. After that she was always busy. The other staff did their best but it was difficult. It is an independent living facility but we were assured that [name remoed] would be taken care of. He ended up with a pressure wound that infected the bone in his leg. He nearly lost his leg but no one seemed to realize he had it. We knew it was independent living but were led to believe they had care givers available who could help [name remoed]. He is now in a skilled nursing facility on hospice. Uffelman should not be misleading people into believing it offers any care (at an additional fee). The building is nice. The food was inadequate. The management was bad.

Echo Ridge has Not lived up to my expectations, based on what they promised before I moved in. I would not recommend this place to anyone. Most people are here because it is the least expensive. If you decide to come here do not expect much.