Holiday by Atria

The facility itself seems clean and okay; however, the food is horrible. My Mother does nothing but complain about the food, so I have checked into what she is served and the menus on the tables at different times I visit, and have witnessed what the residents are being served and in my personal opinion, it is not worth serving to animals most of the time. My Mother does not sandwiches and most of the time, that's about all on the menu she will even attempt to eat. Occasionally there will be something she will eat, such as soup or cereal, but other times, nothing. When she first moved there, the food was delicious; now it's horrible. I've eaten there since and I have to agree with my Mother. I would not feed most of it to my German Shepherd. For the money she is paying Pinegate, she is getting ripped off. She also does not feel safe in her room since someone tried to come in her door one night. I understand this is her age and her own personal insecurity and I have tried to reassure her she is safe. She went weeks without anyone coming to clean her room; I think this issue has also been cleared up since we complained. Management needs to fix the food issue. All residents are complaining. FIX IT!

The location of this facility is marvelous. You can walk to most necessary shopping in just a few minutes. At the same time, there is no sense of being in a busy area. That's remarkable. Scenery, views are very nice. Well-maintained exterior. The apartment was beautiful to move into, but there were maintenance problems that didn't show up immediately. Most were fixed quickly, but some took longer than was appropriate. Staff are pleasant and helpful. Activities seem to be enjoyed by those who want them. Weekly cleaning could be better. Cleaners need to be allowed more time for each apartment. Dining is the principal weak spot. There is no salad, soup or dessert bar. Hours are not always convenient, and seating is handled oddly. Food quality is low, as is food preparation. Too much pasta, gravy, rice, potato, grease, sugar. Meat is often tough, and it's mostly chicken. Vegetables are scarce and overcooked. In general, the food is not appropriate for older folks, many of whom are probably diabetic. The supplied toilet paper is awful. We've been told that we can buy our own if we don't like theirs. The company saves money when residents do that, just as they save money when we don't eat the dining room food but instead buy our own food outside. The small refrigerators make it hard to store food in the apartment.

I would have given the Victorian a great review but after respite care this August, I have not received my damage deposit back. I was told the refund came from head office but they didn't have trouble taking the deposit from me. Also they didn't inform me there would be renovations on our floor, tearing out carpeting, painting etc. It was really disruptive. One painter set off the fire alarm twice!!! The staff was friendly and the food excellent but I wouldn't chose this place for my retirement. I WANT MY DEPOSIT BACK.

We are actually moving my father out after 9 months. What was promised is not what we received.

I'm confident my parent is safe and in a good place. Other than the kitchen staff, the people are friendly . The facility is clean yet could use some upgrades. The dining situation is a disaster. Though the food is generally tasty, they do not give diners enough food. The wait for food is excruciatingly long. At most they have two people serving dozens of diners. The serving sizes are quite small. If you ask for more you are treated rudely and may be refused. If you are a healthy eater you will likely leave hungry. The residents will often supplement their meals by buying their own food or will skip the dining room altogether, This adds costs for the residents that should be considered before selecting this location. The activities could also use some new thought and imagination.

Nice facility, but the food is very poor. Hospital food is actually better. Think twice before moving in.

Having actually LIVED at Montara Meadows from Feb. 26th until April 1, 2018, I'm definitely in a better position than most to give an opinion about living there 24/7 for an entire month. First, however, let me tell you that I did meet some really great ladies and men there during my stay and the staff behind the front desk, the cooks and waiters, chefs and food handlers are all just great people and weight on the residents hand and foot. They are all very nice, warm and friendly and really care about making us all happy at meal times! They were great to us and I had a lot of fun teasing and having fun joking around with them. They also prepare really nice food but during my month stay, the kitchen was being remodeled so it made it really hard on everyone, especially the food service staff to get our food to us hot, but all things considered, they did a good job! Having styrofoam cups and plastic glasses, and then plastic eating utensils, is not what I expected, but it wasn't their fault. Monday, April 2nd, however, the kitchen was supposed to open back up as normal. Since I'm not there anymore (thank God) I can only assume things improved for everyone by now! The buildings were built a long, long time ago and I'm sure when they were "new" they were truly amazing, however...it's now 2018 and other than the main building/clubhouse/dining room, living room, etc., it's still the same as it was decades ago. That in itself is bad enough, but when you add the fact that people smoked a lot back then - cigars included - those disgusting odors have lingered and remained in the old, worn out, carpeting that runs throughout the entire hallways and lobbies in each of their buildings. The stench of all that old smoke is really nasty but to add to that - the overstuffed, outdated, old furniture also is full of that smell too. The ceilings are all "popcorn" and the walls of every hallway and lobby are covered with large, heavy printed framed "artwork"....like what your great grandma would have hung over her mantle times 100! The place has horrible cell reception AND no one has WiFi in their rooms or in their buildings for that matter! So, if you don't stay in the main building to use your device - good luck trying to reach anyone on the outside! If you do, however, the call will drop every now and then at the very least. Most annoying! :( The fact this entire facility has ONE DESK TOP computer in the main bldg. (2nd floor) - is the only way you're going to be able to reach the outside world - but only between 7:30am and 7:30 pm, 7 days a week! lf you are on the PC, however, and someone else wants to use it, then you have to stop what you're doing and let them use it. The room I had was clean, quiet and faced north on the second floor so at least I had that luxury. The view out that slider was really nice, but it didn't make up for the fact I had no internet or WiFi in my room - or building. Of course, pay for internet and altho they provide FREE basic Cox TV cable - you would have to pay more to upgrade that. All that being said, however, the main reason I was miserable there was because I was given the impression there were other ACTIVE, INDEPENDENT seniors living there, which turned out to not be true. The average age of the men/women at MM is 85+ and some are in their 90's and one super great lady is 100! Therefore, I was the only one much younger than all the rest, so I spent all my time there ALONE - either on the PC or in my room watching TV. Meals, however, were fun for me because I got to sit with those I really enjoyed being with but that was only 3 times a day. Of course, I was able to walk around the neighborhood so I tried that five times the first two weeks, but then decided it wasn't worth the trouble. The entire area around MM is IMO - an old, dirty, run-down slum. Even the stores around there were old, nasty and dirty. Then there was the great "Geezer Express" or shuttle. This bucket of bolts should have been sent to the dump at least 10 yrs ago...and yet, it's still chugging along. Wait till you ride that thing a few miles...you won't believe how awful it is. I thought my back was broken the first time we came back from Walmart on Eastern Avenue. Now, if all of this has you wondering why I wound up there, let me just say this..."it wasn't like it was in the brochure" and I was grossly mislead on the phone as to the others my age that were living here. l never did find them or the purple unicorn either for that matter. Now comes the real kicker! I paid $2,200 a month for my 550-sq-foot apt with a tiny kitchenette AND on top of that - $2.5K for the homeowners fee. They make you sign papers that you will pay them $2.2K x 3 months but on top of that the $2.5K HOA fee at the same time! It's a 90-day lease and can't be broken period! Of course, after the 90-day period is over, your rent is month-to-month. Well, if you do the math on this, that's a S-load of money for what I just described to you! A lot of the people at MM should not even be there in the first place. They should be in either a nursing home or an assisted living facility. They are NOT active or independent as 90% of them cannot get around without a wheeled walker or an electric scooter. Some have dementia, Alzheimer, or are on meds so they can't think clearly but even worse than that, some are extremely handicapped, missing arms or an eye, so that's really hard to get used to seeing all day every day if you have never been around that before. It's very sad really, but there have also been some that have gone away in an ambulance never to return. :( So, I guess what I'm trying to tell you is BUYER BEWARE! If only I had seen the area around Montara in person, I never would have looked twice at it. It's a fairly nice looking place but it's surrounded by a ghetto in my opinion. It faces East Tropicana Ave., which is one of the busiest, 4-lane streets in the entire city of Las Vegas, so you can only imagine how scary it is walking near that or living on top of that street! It did get very quiet after midnight, however...so that was nice. There is no central a/c in the rooms either. They have a window unit but it's stuck in the wall and you have no idea what the temp. in your room is, only what you set it on. That's really not good either, but at least it works. The other thing which never occurred to me before Montara - and that was - how low to the floor their commodes are! Maybe back in the 1950's they thought it was a good idea to sit as close to the floor as possible when you used the restroom...but to me that's dreadful! The older you get, the harder it is to get up and down from a chair - so imagine a commode as low to the floor that you could possible imagine. That's just insane! Anyway...the manager is a super nice gal and I will always think fondly of her and several other staff members too, but as a woman who worked in business offices my entire life (1965-2009) I find it very inappropriate for any woman in a "front desk" reception position to show as much cleavage as possible without being arrested. It's just so out of place in a senior facility and yet, this very nice gal - who happens to be about 50 pounds overweight, thinks it's "cool" to sit down behind the main lobby counter and show off as much of her huge chest as possible! So, remember this.... If you think that spending $3K+ for 90 days is worth all of this I just described...by all means go there and sign up for a room! The 1-bedrooms are $1.2K/month but the "studios" are only $1K per month....just don't forget that you will pay the $2.5K over the first 90-day period in addition to the rent for the "one time only" HOA! I moved out 4/1/18 but MM will still take out another ton of money from my bank account up until 5/26! Be aware of something else too... There are quite a few

We took a tour here at Golden Oaks. The people were nice, and they had beautiful big fireplace. However, it just felt too much like a nursing home to my loved one, and that kind of turned her off to the idea of living here.

Although a nice welcoming group and nice room cleaning staff (who do a great job), the lunch and dinner meals are a big disappointment. That is the one thing that gets our senior reliably out of his room and should satisfy his dietary needs and pleasure. The food is low quality and limited in choice. Maybe a well assorted and stocked buffet would be a better idea, with an option of walking along it with a server helper. Based on the monthly rates, the quality and assortment of food should be much better.

We chose this community because we thought it was going to be a good fit for my mother's circumstances. There are good and bad things we have encountered. On the plus side family can come and stay the night here she has plenty of room in her living area so she is comfortable and can accommodate a guest without an issue. The staff is friendly and accommodating in most aspects however we are having some major issues with the food service. My mom doesn't care for going to the dining room for her meals so she takes them in her room. Now there is a charge for that which is fine however she gets her food after the other residents are feed and we have no idea as to what time her meals come. Now, mom can't chew anything so her food needs to be cut up and the kitchen staff will not accommodate that so we had to hire an outside person to come and help with that. Sometimes the food has come to her burnt to the point where it was so hard you couldn't cut it. Not every meal comes with veggies it may just be a sandwich.

My dear friend has recently made the move into this community and she is not very pleased with how things are going. During the tour the staff had really made her welcomed and feel right at home with lots of great promises on how things would go. When she had made the move into the facility there has been a ton of changes that are not resident friendly. There is a entire new staff team and they not following through on many of the promises and do not have the warmth she had felt during our tour. Another complaint she has had is the meals have went down in quality. They are not what they once where.

The food is terrible here! The choices are the same week in and week out. While this place used to be an independent living facility a former manager who liked to micromanage all the is residents loved forcing them to participate in activities they didn't want to had turned this place into assisted living in order to get a buck. The poor caregivers hired to work here independent of Greenwood are over worked trying to keep up with this change. While we appreciate their never failing help, it's hardly fair to them.

Before we had moved my mother into this community, we both where very pleased with our tour and really liked the atmosphere of the complex. After my mom made the final move I have been very disappointed with how things have been going. I am concerned with how short staff they are and the vacancy level they are reaching. The food wait time is sometimes over two hours and that is for every meal time. They also have had trouble with keeping a chef in the kitchen. I am not happy at all with this situation and hoping this is resolved soon or I will be making some changes.

The staff and manager are wonderful people. All are very nice and helpful. The food is below average. Everything tastes the same and usually what is printed in the menus is not what is served. Can definitely tell they will use left overs to creat some odd meal. Some residents have difficulty eating some of the food due to dentures and difficulty chewing . The wait staff in the dining room are fantastic very fast, professional and very courteous. I was told if someone misses a lunch and dinner they will check on them. Have yet to see this happen. New residents are timid and afraid sometimes. The welcoming committee never came to show them around, to help them bring them in to the community. There is definitely a pecking order on who sits where in the dining room. Was just hoping they would of been more accommodating to new people and some of the residents who are shy.

I have already written a review, My observations have not changed. Too costly for what is offered. Carpets still VERY dirty No on-site manager at night Food has too many carbs No guest food coupons No lift in Bus Overall I am sorry I selected this place as it is not for me. `

I was very impressed when my family and I first contacted the staff at Valencia Commons. They were very attentive and very much willing to assist us in getting my family member signed up. Since that time however, their attitude has completely changed. They are no longer as willing to assist when I have questions, and in some cases when I express concerns, they have implied that my sister is lying about problems she is witnessing. That is unacceptable as far as I am concerned. It just appears that once my family member became a resident, their friendliness and willingness to help diminished. Very disappointing.

When I moved in to Kalama Heights a little over a year ago I assumed this was a no smoking facility as understood on the Residential Living Agreement on page 8, except for the two areas outside set aside as smoking areas. However this couple, who are here for 3 months I understand, defy these rules and continue to smoke in their apartment and the smoke goes under the door into the hallway bothering us who walk down the hallway. I have contacted, the manager many times, the Sales Leader, sent a complaint thru the kiosk, and Lyle from Honolulu from headquarters. They have told the couple to stop but they continue to do so. Are you going to let people continue to defy your rules which are made to protect us from harm? Even so I love it here warts and all, but I want fresh air.

We visited Crystal View Lodge in Nepean, Ontario today. We found the rooms smaller compared to other Retirement homes we have seen. Not as clean as expected. This home has a few Residents who are allowed to smoke in their rooms on the first floor. We could smell smoke all the way down the hall, that being said we are non smokers. We also noted they are not staffed for Registered Nursing personal of any kind 24/7 which made us feel it was unsafe for our Mother to live there. All of this information made us decide to drop this Retirement Lodge off of our list.

The place seems nice and seems clean and the food is bland but pretty good, but my father really doesn't like it. Also the cost is at the very edge of what he can afford.

Definitely designed for independent living.