Holiday by Atria

Was not invited for lunch, found the rep very pushy more concerned about me committing than listening to my needs. Information given wasn't consistent, leaving me not to trust her.

My mom wanted to move to Churchill Manor because she had had friends who had lived here and really enjoyed it. However, we found out after mom moved in that CM is under new management, a firm from the US. I am not impressed with their team. They have pretty much laid off all the staff we knew from when we were negotiating mom's lease. The new chef is not very good--my mom shares stories of what they are given to eat, and the quality of food does not live up to our expectations. My mom says she doesn't get enough meat proteins, and some dishes are seasoned strangely, and not to her liking. The fruit juices are too sweet, probably because they are using cheaper "beverages" rather than 100% juices. They rarely get potatoes, or beef. My mom has noticed that the wait staff are in short supply, and many seem overwhelmed. They let go Lorne and Laura, who were live-in resident managers, and now the single man who replaced them is leaving too, and he wasn't a live-in manager. Some of the residents likely should not be there. One gentleman seems to have Alzheimers, and constantly wanders around, my mom feels like she needs to keep her door locked at all times in case he comes into her suite. There is another lady who cannot get herself into or out of her chair at the dining table, and needs wait staff to help her. We think that residents should be screened better since the requirement is that you have to be able to look after yourself. The staff are already few and overworked, often multi-tasking. The building design is another issue. There is only one elevator for the whole building, which is 3 floors of maybe 50 suites each, so there is always a traffic jam before and after meal times. It is also a bit of a safety hazard for so many residents with limited mobility. One fellow seems to hog the TV room, as he essentially made my mom and her guests feel like they had to leave when he came in and wanted to watch TV. The pastor they have for the Christian church services does not speak clearly nor loudly, so my mom often can't hear him well. Many of the activities are not things my mom is interested in, so she doesn't participate much. Overall, while the suite is to her liking, and she is comfortable, we feel that there isn't good value for the money she is spending monthly to live there. If they improved their meal delivery and their on-site management staff, I would probably rate them much higher. They just need to do a better job of putting the seniors first, rather than the bottom line!

It was clean enough and there was nothing wrong with the place. They were fine, this just didn't turn out to be a good fit for my loved one's personality. She didn't like the environment.

It's gone a little downhill since mom moved in. A lot of people have left that mom was familiar with. It's clean and the food is okay. But the lack of consistency is tough on an older person, it's hard for them to build trust, when it's always a different person.

Very friendly staff.Was happy to provide us with free lunch, when we took our tour and even invited us for dinner!Descent food and plenty, not five star restaurant quality but didn't expect that. Seems like a fair value for the money depending on your needs. Has separate service that does Ala Carte care-giving,currently only readily available during daytime hours from 7am-7pm, although there is 24hr on site person for emergencies.Currently only have pull cords in bedrooms for emergencies though,should update to wearable call alert type of system that clients can use from wherever they are, if they have a fall or other emergency.Could also use some other mostly minor upgrades that would make it nicer overall. Allows smoking in rooms and designated areas, so some areas have a slight smell of cigarette smoke,not a big issue to us but may bother some. Worth checking out,wouldn't feel bad for my mother to be there if it ends up fitting our needs, and much better than a nursing home for sure!

We've had somewhat of a mixed experience with Churchill Manor recently. For the most part I think it is a nice place.The staff is friendly, and the facility itself is attractive and clean. However they recently went through a change of ownership and that has caused some turmoil. There's been a lot of staff turnover which has caused some problems with communication and disrupted some of the regular services. The food has been very hit or miss, as they haven't been able to keep a chef on long term.

Can't be beat for professionalism and friendliness of staff ! Bathrooms are VERY small. Food and service very prompt and good tasting. NICE SALAD BAR !!

I feel that there is not as much care available as some of the people need. They have a contract with another company to provide the care, but I do not think it is quite adequate. The assistant managers are very nice, as are all the staff, and the facility itself is very nice and clean.

My daughter and I took a tour of the Manor. It is much cosier than the [different facility] (only 3 stories) A bachelor rents at the same cost as a one bedroom at the [different facility] (only 374 sq ft). We had lunch but it was not hot - who likes med warm mashed potatoes? You could see the residents everywhere unlike the [different facility] where no one was around?? Trying to find out where I can sell some of my furniture, china and books.

The common areas were very nice but the apartments were small and only have kitchenettes due to the 3 meals a day that are provided. Not much storage in the apartments either. The whole place was very quiet with not much activity going on while we were there. The staff did seem very pleasant though.

I think think it is a good community for those who are able to care for themselves. Once you need extra care, or help, it is beyond expensive. If your loved one needs 24/7 care or daily help, I would not recommend Valencia Commons.

It was decent, but several other communities are more impressive. If this were the only place I could afford to put my parents, I would still feel comfortable.

Frequent turnover in staff. Long waits at all meals. Top quality people have left over the past five years. Not what it was when parents moved in. Still a nice place to live. Needs a new management team who are more attuned to seniors and are not rude to residents and staff. Average rent increase has exceeded the cost of living.

Too expensive for what you get, they advertise 5 star chef but you get 1 star meals. . The staff is friendly , they only clean once a month they don't do any dishes. Alot of times they don't empty the garbage cans. I fall alot and when i call for help they always call an ambulance but I don't need one, just need help getting back up.

Afraid my mother needs assisted or memory care and this is independent.....Very nice facility and staff!!!

beautiful place, just too big for my mother. too far for her to walk to get to the dining room and back, few and small elevators. No 24hr nursing on call. Weekly Laundry/housekeeping

Representative was not ready for our scheduled appointment. The representative quoted a price $200 more than APFM. The facility lacked power assist doors, not sure how folks with walker get in and out on their own. The courtyard for sitting is more of a dog park grass with very little landscaping.

In terms of the staff and the facility itself I think Fleming Point is a very nice place. It is always clean, and the two couples who look after the residents do an excellent job. However, one thing I would like to see them improve is to have a few activities for the more mobile and ambulatory residents. They have exercise classes, but they are all chair based exercises, which are not beneficial for my loved one. I'd also like to see them encourage residents to participate more, just to be a little more aggressive in reminding them that an activity is going on.

The actual units are small and not great but the facility and common grounds are good. It's like a high-rise style apt building (maybe 5-6) floors. Avg age looks older, like mid 80's.

Bright and sunny; clean; homey; not a huge place; did not see many activity rooms; nice area of the city; nice views