Holiday by Atria

Toured 11/20. Nice facility, staff very friendly and wanted to please. Food ok. Did not care for rigid mealtimes. Shuttle some what limited. Apts. adequate. Mom prefers 1st floor. Courtyard nice..

The cost is supposed to include food and I have difficulty with the chef, getting food that's healthy for me to eat. You don't get any kind of a kitchen so you really can't prepare your own meals. We get every meal here but it's a struggle to get things I can eat. What they put on their menu is not edible for me. I want very simple, plain food. If I asked them to do a chicken breast. I can't eat food with gluten in it and they seem to dump wheat flour in to everything. They have very few activities. They claimed that they had activities but they don't.

They do present themselves as independent and assisted but it's really is, in my opinion, for only high functioning seniors. They put an activity calendar up but rarely is anything encouraged. The engagement of getting people involved is low. They have to be completely high functioning. I think it's a suitable place if it's advertised properly. all these establishments give you a sales pitch and once you get in there it's different. I sat in the dining room and heard the announcements. They weren't clear and they didn't ask for everyone's attention. They act like they're not dealing with a group of people that need encouragement and reminders. My mom's room is nice enough but I don't see real evidence of housekeeping. She just as easily locks her self in that room and doesn't' interact with anyone as she could living at home. I think this place is good for someone who is very independent - still drives and just wants their meals taken care of. It's probably a great place for them but if your family member needs any sort of care then it's not a great place.

Very friendly marketing staff. Hallways a bit run down; cleaning chemicals reminded us of some of the not-so-plush apartments we've lived in. Activities generally not the kind we are looking for.

There is one particular staff member there named Debra who has given my mom a hard time since she introduced herself. She reprimands my mother in front of the other residents for showing up to lunch late. Lunch is from 12 - 1 and if she shows up at 1:05 she gets talked to like a preschooler. Other people notice and have commented about it to me. They are also not responsive to maintenance requests. Those are the two main things. I think it's clean and a nice place and the other staff members are really sweet, nice, and responsive - Debra is the only issue. My mother was going to take their transport to see me in the hospital which is 9 miles away. The transportation service is supposed to go up to 10 miles away. Debra told my mom the transport doesn't go to Los Gatos but when my mother worked with another manager and asked the driver directly it was not problem. That woman just doesn't let up. It just seems weird. My mom can be difficult but no one I've talked to likes Debra.

I think they could maybe change management.

It just changed hands sometime in August, so we're just learning what the new management's like and it's been okay, not great. It's too soon for us to say, it was good before and I think holiday retirement is the one that took it over? I think so far the only changes we've seen is the staff, a lot fo the old staff is clean, things haven't been as expedicious as they were before. They don't clean as much and the foods not as good but according to my grandparents it wasn't that good before. So far they've kept the same care people that come in, their day to day care hasn't changed significantly but we don't know what the company's plan is for the manor's future. There's actually a meeting later in September that they invited all of the families to so they can tell us what their plans are.

The apartments do not have a full kitchen. Also their bus does not run to any practical places other than doctor's offices.

Facility is old. It needs some updating. Moderate amount of amenities. The price of their one bedroom is as much as Garden Way without all the amenities and updated facility. I need to go back after they update the dining room and when it is a bit quieter to get a better feel.

independent , no lease stay month to month smoking and dogs ok. sent brochure to mom . 125 residents

Indigo Pines has an easy move in process. The cost of the unit is very good, but compared to the previous five-star facility my mom was at, Indigo Pines is like a Motel 6 compared to them. They contract with a care provider for medicine reminders and such, but the service is inconsistent. They are not very well trained and we have not been happy with the care services. Some did not know how to give eye drops and they won't read the directions on the medicine labels.

very pushy sales people but friendly at the same time. more money than I can afford at present without getting assistance from Medicare or VA

Toured. Not convinced it's the best place for my family.

This place is lovely but not sure it is affordable enough. Also not sure my Mom is ready to give up having a kitchen an Dad is not wild about community dining 3 times a day. Met some very nice and enthusiastic residents.

Very nice, and fairly affordable.

Old, not attractive.

No personal services provided.

When I called they said they did not have anything for dimentia, it is more for seniors without health issues.

We are leaning towards this facility.

Interesting. Apartments are very small. Bathrooms are not very nice. VA seminar was valuable. Tour girl was very nice.