Holiday by Atria

Pro's - Nice facility with lots of activities offered. Con's - Food and meal service. Wait staff is not friendly at all. Food is poor quality, not many options. A lot of the same over and over. - Building maintenance staff not responsive or qualified. Complained the entire time he was in my mother in law's apartment and was unable to fix the issue.

The three of us who visited are not in agreement and are ambivalent regarding a decision. This was the only place that was where we wanted to be and who would accept my 53 year old son. I am looking at other centers which will accept my son next year. I have an appointment for [date removed].

Loved the ravine side of the building.

Felt a bit to sold like a realtor for a condo unit but very nice facility.

My Mom has been in this facility for 4 years now. Everything about the Springs has been great until the last year concerning the food. My Mom is not one to complain about anything unless there is a need. The quality and quantity has taken a major dive. For instance, there use to be 4 to 5 choices of fruit for breakfast, now only 1 or 2. The choices the residence have are not appetizing and no one is listening to their complaints. The added reason I am writing this review is because my Mom has not been feeling well so has had her meals brought to her room. Every time the meals are cold and not what she ordered. I find this very unacceptable. Nutritious and appealing food is a vital part on ones existence especially the elderly. This has got to change.

Canyon Meadows is 21 years old and shows its age in their suites. I didn't like the access and it is situated on a hill, so unlikely that residents would be able to go for walks or wander to the mall etc...I did not try the food, but I hear it's very good.

Canyon Meadows is 21 years old and shows its age in their suites. I didn't like the access and it is situated on a hill, so unlikely that residents would be able to go for walks or wander to the mall etc...Did not try the food.

Conveniently located near town services, Parkland Hospital and local businesses, Birch heights offers services, programs and activities designed for independent living seniors

No longer an independent living community. My mother has been here several years and she has enjoyed it for the most part. It seems that Holiday Retirement (parent company) can't seem to find a management team that is effective. Each change in local management brings change to the community and the elderly are not specifically accepting of change. The food is mostly "adequate", rarely good, even more rarely great. Same vegetables several times a week. Often times what was on the menu is not what is being served and that can be frustrating for elderly residents. Activities are fun but there could be more variety. Outings are few and far between. A new manager has joined the team just this month and while she seems very nice, I hope she is equally as effective.

My sister has lived there for 5 months and has not made any REAL friends. Enjoys the activities except for the choices of movies shown. They do not do many off site. Food is not consistent in quality.l Over all very clean and staff is warm.

My sister has lived there for 5 months and has not made any REAL friends. Enjoys the activities except for the choices of movies shown. They do not do many off site. Food is not consistent in quality.l Over all very clean and staff is warm.

The staff and people are awesome! Everyone is friendly. However, the food is not great. Especially the evening meals. Soups are tasteless and sandwiches are dry. Barely eatable. I hear complaints daily even after it was brought to management attention multiple times. The activeties are hit and miss, many cancelled. Very confusing when schefule is not as listed. Have seen improvements with it over last few weeks. Housekeeping is great. Love the doctor and pharmacist. Overall it is good, very clean and well maintained.

The food and staff are great, my parents love it. But there have been several billing errors in the first few months, including overcharges. This had been a frustration, and a concern.

The first page of this retirement to me had me unable to focus past the dated and oh so ugly couch. I started to write it off when I realized that you view retirement independent living with the dreaded "home" that parents have been threatened with, through their senior years. Modernizing your public areas and updating your brochures would be greatly beneficial to you. former Director of Sales and Marketing for the Best Western (North Bay).

It was the first one we visited. I quite liked it but I am not the person who's moving in. Lunch was excellent.

1and 2 bedroom rooms were a good size and balcony a nice bonus. Sit down lunch was too long.

My mother is presently staying here and that may change. The food despite her paying almost $3000 per month, is very wanting. It is institutional and leaves a lot to be desired. With that kind of money, the cooks could be very creative. The decor is very dated and carpets are old. Holiday must hold tight purse strings on incoming funds and too much goes into their pocket instead of care of their facility. The people are nice though.

Only has Independent living, no higher levels of care.

The quality and choices has dropped constantly in the last several months. Often food is served cold when it should be warm. (BUT WHAT THE HECK, THEY’RE JUST OLD PEOPLE) Makes me sick that our widows and widowers are treated that way. They changed Gen. Manager’s several months ago. Possibly one reason service has gone down. Beautiful place with wonderful residents and the serving staff are great. Now I have seen this first hand. I will remain anonymous as my loved one may suffer because of my complaints. On the surface everything is beautiful. But when you see this happening, you have to say something. This is a 2018 assessment and since my loved one has moved in the quality of food has gone. I have eaten there a number of times and I know this complaint is valid and true. Sincerely, Anonymous

Not impressed with units. No residents in the hallway and exercise class in lobby had unhappy looking residents. No one to greet people at front desk the day I visited.