Holiday by Atria

Overall we have been very happy with Holiday Cedar Ridge - however sometimes there is an odor in the place from time to time and we aren't sure if its food or drinks being spill on the carpet but they could work to improve the overall cleanliness.

Was a pretty decent tour, had some things that impressed us but others that did not.

Our family had an in person tour and we were not overly impressed - it was more expensive, and the rooms had small countertops and a smaller kitchen, that really just included a microwave.

The facility needs new carpet, due to animal flees, same carpet, since it was built. I would not recommend

It needs remodeling. The structural repairs is not up to date or is not well kept. The food has improved, and they have really nice meals duing lunch. In addition, not everyone can afford memory care services, so it should be a state manadate, to offer on-site care.

I think that the staff need to be more engaged and involved with the residents.

Holiday Willow Grove has had a lot of turnover. The staff I've dealt with have been great; but then they're no longer there. Around the March-April timeframe the food was a 5 out of 5; but it's now going downhill with their main chef leaving. There used to be three meal choices, but they're now down to two - and weekend meals are not as good. But I know they are trying to find a replacement chef. Communication between the community and the residents & their families has been pretty good. One of the staff members came by to update my mother-in-law on some changes. Their smoking and payment policy were changing; they put it in writing and made sure everyone got a copy. They came by her room and put the notice in her hand. I would still recommend them; they have a great location and the buildings are nice and clean. Just know that they are in transition, so things are not the "norm" right now. Because of that, it's been a bit bumpy. Hopefully things will get better, and the menu will go back to the quality that it once was.

Our family had an in person tour and it was a nice community but it was not primarily what we were looking for, it is strictly independent living and we needed more assisted living

General manager not good yelled at two residents in the dining room for coming down late for breakfast and wouldn't serve them or let them eat at table when they got their food in a form box l seen others come late and get served food on a plate and sit at table to eat . General manager will yell at staff also in dining room during meal time . Otherwise the residents are nice caring and helpful got good activities. Doesn't care if her staff works short handed doesn't come in and help

Our experience has been during the pandemic. I haven't had a chance to see what the community will be able to provide outside of the COVID protocols. The meals are being served in the dining room, and to the resident's rooms. Right now they are at 50% capacity in the dining room. The apartment, all the meals, utilities, changing of linens, housekeeping and transportation is all included in the monthly fee.

Grizzly Peak is an older facility and you can see the age in the carpets. I had an issue with housekeeping, it was not being provided for my loved one for the first five weeks. The staff are all friendly and professional, so that was no fault of theirs. I believe the community was struggling with finding adequate staff, so the other floors received housekeeping while the first floor had no one available. The food has been horrible, the dinner lacks variety and is oftentimes overcooked or just not prepared correctly. The other meals are okay. My mom has a dog and the facility allows pets. She likes to take her dog out on the lawn, but the passageway from her patio to the lawn is dangerous. She has to go over rocks and stones, she fell and bruised her face one time. If they could create a safer trail, that would be much better; I’m sure their current setup is a liability. It’s a friendly place with friendly people. I was hesitant to choose this place because of how expensive it is. I just had higher hopes and expectations for the cost of it.

They don't do anything beyond provide meals and a roof over your head. It was easier to have my loved one at home, then to have him placed here. They have to be more independent.

The staff giving the tour were super nice and did a good job showing us around. The facility to us felt more like a nursing home environment even though it is independent living. It could use some updates. I also think the residents needed more care than my loved one did at the time.

The staff giving the tour were super nice and did a good job. The facility to us felt more like a nursing home even though it was independent living. I think the residents needed more care than my loved one did.

Director has run off or fired numerous employees. 11 that I'm aware of and most my family has referred. Food is such poor quality because the director won't let kitchen staff by anything but bottom shelf food. Terrible menu that is unhealthy with terrible ingredients. All staff afraid to be fired if they speak up. Residents are tired of complaining and nothing is done.

I dislike living at Forsyth Court. there isn't anything wrong with the community, it's not them. it's just a matter of preference to where I'd like to live instead. overall, I'd give them a 3/5.

My first impression of Echo Ridge was great. They were courteous and the apartment was very nice. I signed paperwork thinking I would be able to move my loved one here, however his health was getting worse and he needed assisted living. I paid the community fee and first months rent and we never received a key. I have called asking at least for a partial refund on the first months rent, but I have not gotten any type of response. I did not leave with a great feeling because of these issues.

They don't listen to people. I have had a problem with my shower and put a request in numerous times and still haven't gotten it fixed. I turned in my notice to vacate because I cannot shower while paying for it. The water gets hot to way hotter and burning. When I reported it, they said "its not the boiler". I have had to shower at my daughters place due to this issue. I have temperature checked it with a thermometer and it reads 118 degrees to 122 degrees.

Our dad likes the fact the doctor comes to the community instead of having to get out and about and schedule appointments, they are also very helpful when it comes to medication. He really likes the activities, he is more mobile then other residents there so they give him different tasks throughout the day to keep him busy. The food is not the best, its vey sandwiched based and just not a lot of options.

The location was great there were pods that allowed for more independent living. It is great that they have balconies. During the tour it had a sterile feel with nice staff. The meal time was strict and not consistent with answers from the community.