Holiday by Atria

I toured this facility. I found it a bit dated and in need of upgrades.

When my loved one came here, they said they would be remodeling but that has not happened, they do keep it very clean though. My loved one had an accident and they were right on it and called him a cab, they were very good about that. The food is good, but if you are even 10 minutes late, you will not get served what everyone else gets which I feel is an issue especially for the amount of money you pay.

They seem to have some staffing issues which causes some things not to get done as they should. It is not a locked facility so there is some concern there. There is no one on staff from 7PM-7AM. If there is someone in here that is not fully independent, that would be an issue. The staff that is there works really hard and they are awesome.

Holiday Montara Meadows a 3.5 because my dad has not received an Emergency Alarm that he would wear around his neck. The facility does not have any attached to any of the walls in his apartment. We were told they are ordering them. My dad has been there since [name removed]. Secondly, there's no option to have a nurse to assist with medications. One of the employees said it's a Liability for them. I understand now that they don't assist medically!! However, my dad loves his apartment and it's the price per month, he absolutely loves the food and then honoring him as a Vet, I love that they have transportation if he needs it. I was told there was a meeting for them to stress their concerns so I really like that they are trying to improve. The staff seems really nice.

The quality of the food has changed. We picked this community because we were impressed when visited, everyone was friendly, the location was great, and we ate the food and it was good. Most of the residents are pleasant and get along. Overall, It's a nice place.

The cleanliness and particularly the food has drastically declined since Atria took over. They are putting policies into place that are not in the best interest of the residents, but that certainly help their bottom line. The food service program is deplorable! We are not pleased one bit in the direction that Pinegate is taking, and it’s coming from the top, not necessarily the front line staff…. So there is no recourse except to try to notify the public of the situation. I would welcome a call from corporate.

I've lived at Echo Ridge for almost five months now and can honestly say that I've been shocked at what I've experienced! I'm being gracious with my three stars! The food is not good at all, yet it's what is there. No choice. The Physical Therapy department works hard, is effective, yet it's not enough for what you have to deal with. I'm looking for a way out of here, but it'll take time and money. There are favorites being played and clearly I'm not one of them. Can't wait to get out of here!!!!!

The director and assistant director just left. I spoke with the regional director in Charleston and she was useless on improving the facility. New director starts next week. We'll see. Very short staffed and duties are shared and stretched by a few.

They say they have activities, but I do not ever see them doing anything. They have a van but no driver, so they can't take the residents anywhere. If they are not in the dining rom eating, it is the quietest place ever. There is just nothing going on. The food is nothing what they say it is. [name removed] makes promises that he cannot keep. They were supposed to fix the threshold going in and out of her room since she is in a wheelchair. It has yet to be fixed and it makes it hard for her to go in and out. When they get you in and sign you up, all I could hear from them was how excited they were to have her here. After that I have not seen him, he has not followed up at all. The rent is going up and up. It just seems like it has gone downhill. My loved one is doing fine, but I would not recommend them. Hopefully they will make some improvements in the future.

We did not have the best tour experience at Sheldon Oaks. When the executive director could sense that we were not very interested, he could not get rid of us fast enough. He also did not introduce us to any of the staff during the tour. The facility itself is older and does not seem as well-maintained as the facility we chose.

The community has good amenities but needs work when it comes to functionality. There is only one elevator in the whole building but it does go out pretty frequently.

My Step Father, a resident, has one continuing complaint…..the FOOD IS TERRIBLE!!! He has told me that many other residents are unhappy with the food as well. In my opinion eating Is a major activity that people look forward to. But Simi Hills does not seem to care about preparing good, nutritious and healthy meals. This is an ongoing problem. Cold sandwiches do not constitute a good nutritious meal! My stepfather does not eat lunch or dinner because he just can’t stand the food. He still is expected to Pay over $[amoutn removed[ per month!!! My hope is that the management will read this message and consider it’s residents. The elderly are so often forgotten

It was a good transition for our loved one leaving their home after 40 years, however after feeling pressured we will be moving our loved one out.

Truly, there might be better places. The food isn't what they advertised when we placed her, and 2 staff members don't like her cats. She isn't happy there, and wants to move. Honestly, the only thing that makes this one step above a senior living is the availability of food, and it's not that good.

Holiday by Warburton Place is a nice facility for residents who can still get around on their own and have most of their mental faculties. Probably not the right fit if a lot of support is required. It's like living on own with some supervision and of course meals.

Overall, mom is doing ok here. I think housekeeping needs more training. Twice in a row, they came to clean mom's apartment and used the same cleaning cloth to wipe down the entire apartment, including the bathroom. Mom was not happy with that and asked them not to come back. She does her own cleaning now and I help her with it. They do have activities, but mom chooses not to participate so I'm not sure about the quality or variety. They have and issue with staff turnover, especially in dining. I've tried it and it was not great, the lettuce on my salad was a little old and discolored. Mom has said it's getting better, though. At this point, I probably wouldn't say that I recommend them. I'd say if you're on a budget and this place is your only affordable option, it's not terrible.

Edgewood Downs is a community you should consider for your loved one. I do still recommend you review other communities in the area to find the right place and the right value for your loved one. The staff communication with the family was good, and they were responsive to our questions. They could use more staffing, as they were short staffed during our experience with them.

Overall Expertise.....great sales pitch but misleading. Not a certified facility, medical (medicine)support for my brother was expensive and inadequate after investigation not enough support and oversight of my brother so really an independent living facility. For independent living it seems high priced. We cancelled once we realized we had been oversold and then started receive invoices for services not provided. We plan to press them to return the $1,000 deposit they toke from my brother savings. I would strongly caution any referrals about the overselling and unreasonable business practices.

When we first moved in we absolutely loved it, the sales staff and director were excellent. Within about 3 months it started going downhill. For the year we were here, there were 4 different managers in that time period. It was very unorganized and gave us an unsettling feeling.

After four months of living here the one thing I can say is if I don’t feel well enough to go to the dining room and instead need to pick up my food, I get about half the amount and it looks like it was just thrown into the container. Many times the evening meal consists of a bare dry sandwich with about half the amount of meat you would normally expect. Generally speaking the food at lunch is pretty good if you’re eating in the dining room. But lately the majority of the time their idea of dessert is a cookie And it’s not being very well received. However I do feel reasonably safe here And the majority of the staff are really nice And helpful