Holiday by Atria

My mother has been at Quail Run Estates for 5 years. She has been in a few different apartments including the cottage and 2 bedroom unit until her sister passed away. Currently the staff is great! It can vary from time to time as managers or chefs move. There is plenty of entertainment from the community. The building is maintained pretty well and any conditions are fixed in appropriate time. There is Caring Solutions that provide a la carte services with certified nurse assistants. They have an office on site so that many residents can receive services. Since that office was set up, those services improved tremendously. The apartments are generally larger in Quail Run than in assisted living places. My mother has severe dementia and requires about half of the timed services that an assisted facility includes. So I am still realizing a savings. Things to consider between independent and assisted living. The State of Massachusetts licensure does not include visiting RNs in independent or assisted. It is a state issue and not related to the facility. The issue is with injectable medications that a CRN is not allowed do. They can only supervise medications and the resident must complete the injection. Costs may seem expensive but when the alternative is assisted living starting at $3200 per month for a very tiny room with no extra space for a second person to live in that room, there is much more value here. I read some comments about Norovirus at other facilities. It should not reflect upon the building or the staff. That stuff begins with a sick resident who rapidly spreads it through the building since the resident may not "feel" that their illness is contageous. Yes it has happened before and the staff takes the recommended precautions and cleaning when it occurs.

Activities seem to focus on card games. They recently had an outing to the horse races. They do have music based activities through out the month. More outings to community concerts, plays, would be nice. There is a lot of free and low cost events at the high schools and colleges in the area. A suggestion on meals: rolls and breads are always white flour. I have heard several people comment on no whole wheat breads. This seems odd when planning meals for an older population. Occasionally some food items are heavily salted, but overall menus are tasty. My parents are happy at Valencia Commons and are having more social opportunities than when they lived alone. Have not used care services so gave a neutral score.

My mother has only been at Montara Meadows for about a month or so. She was previously at Atria and just recently moved here. For the most part everything has been good. The facility is nice and clean, and the staff are very friendly and helpful. My mothers only complaint has been with the food. Other than that everything is going well so far.

We really like it. My grandma is really enjoying herself. The food is great. She raves about the food. Everybody has been very welcoming to her. The only complaint is that she is suppose to have a phone set up but they have not set it up yet. Everything else has been great. Everyone is very nice and friendly. The friendliness is excellent. The Illahee Hills is a very nice community with friendly people.

It's a safe environment. It's a beautiful place. The staff here is unbelievable, they are the greatest people I have ever met. The caretakers are just amazing. The food is not gourmet, but it's fine, I have eaten it before.

My mother moved to Hartland Hills from another, more expensive, independent living facility in Lexington. In the short time she has been there, she has found HH to be a friendlier, less institutional place. Rather than two meals a day, she has the option of three. Managers are on site at all times, so it is much easier to get repairs made or ask for assistance--no forms to be filled out or waiting forever. On the con side, the only transportation provided is a bus which is not handicap-friendly. There are no cars to take residents to appointments if they do not drive. Mother is much happier in her apartment here which has the light she has been missing. I know once she gets everything in place and her pictures on the wall, she will be overjoyed and glad she made the move--which when you are 94 years old can be very stressful!

The Staff is excellent! Pls keep them satisfied, as that is possibly the most important factor in a retirement facility. Thx! There have been a few instances when Mom needed a little extra TLC. Your staff has shine brightly on the occasions. Thank you again! One surprise at move in Was the the toilet. It was not appropriate for a senior ( too low). It is one of those immediately- needed retrofits that is hard to perform on moving day. For the price, it should be provided With the room. Thus far, the meals get excellent reviews. That is a very smart market ring, PR and retention decision. Nice job! Perhap the only dissappointment thus far was the original quote for rooms at Niagara. Our room was significantly higher when it became available. I think that needs to be more transparent for new prospects.

It was a great place. We really liked it because it was a smaller environment. It was more personal. The environment was very clean and well kept. The value was excellent. Everyone was very friendly and nice. They seemed to be very accommodating. I would say they could improve a little more on the care services. My loved one had fell and they didn't handle the situation as easy as I thought they would.

I just wish they had a more variety of foods and little bit more activities. It has been a very good experience. The facility is always really clean. There are no messes. Everyone is very nice. The staff is friendly and seem very accommodating. The care services are good. The Redbud Hills is a nice community. I would recommend it. The value is good as well. This is a pretty good place with a nice atmosphere.

Susan did a great job touring us around the property and sharing with us all the exciting things my mother could do. The facility and guests were friendly and this was our second choice of which could easily have been our first choice. For us the smaller kitchen space, high plush carpet that could be a tripping hazard for my mom and the three meals a day which my mom would probably not attend the breakfast were the only things that changed our minds. These were our thoughts and do not reflect that of the majority.

All residents that I spoke with seem happy here. Residents very friendly and engaging. Liked the management and apartment. Affordable. Definitely want mom to tour.

They have been wonderful. We don't have any concerns. It's clean and the staff is friendly. The food is pretty good, we've eaten there, and I haven't gotten any complaints. There really isn't anything that needs to be improved or done better. We are pretty happy with them.

It is a very clean facility and the staff has been very nice, but the meal time is very inconvenient. The care services are not what I thought they were going to be. There is not many activities for the residents. It's an okay place overall, but there is definitely room for improvement.

I liked the facility. The staff was very helpful and curteous. Compared to my expectations, I felt it to be extremely pricey. I was disappointed in what the rooms offered. I thought there could have been more closet and cabinet space.

They are very welcoming. My dad is enjoying the food there, especially the breakfast. I would recommend The Lodge at Cold Spring. It is a nice community. I am glad that my dad is comfortable and happy here. It has been a good experience.

Overall I think they do a very good job at Forsyth Court. It is a nice looking, clean, well run facility, and the staff are all very friendly and professional. I think they do a great job looking after my loved one! However, I would really like to see them work on their meal service. Every time I have eaten here the food has been disappointing.

Very nice place, and the staff was friendly. The food was very good. The apartments were roomy, and the one we liked has a great view, nice bathroom that would be very easy to get in and out of with a wheelchair. This place is now on our short list for choice to move into.

We are still pretty new at Montara Meadows, but so far it has been a pretty good experience overall. Everyone there has been extremely friendly and willing to work with us on any issues when they arise. So far so good!

excellent...problem we saw was lack of a long term financial plan. rate increases could be ongoing at no controlled rate for the patron.

Very nice atmosphere. Large rooms. Check on meal alternatives. One bedroom [removed] approx. Many interesting activities.