Heritage Senior Living, LLC.

I moved my mom and dad to the Birches across the country to Pennsylvania. My mother's illness was much more advanced than originally thought. I was having issues getting feedback from the hospital once she was admitted. The staff at the Birches helped me and also advise me on the next steps when my mother needed to be admitted to hospice. I brought my father home for a couple of days so we can deal with my mother's hospital/hospice stay together. One staff member was so worried to see my father leaved and was very concerned he wasn't happy with his care. My father assured him that we had tough decisions ahead and needed to be around family for a couple of days. My father loved the staff there and they treated him very well.

My parents are both here. This is a nice community, but it is not home. I do like the staff who are always helpful and caring to there needs. They do have activities when they are wanting to participate. The food does need some small improvements. This is close by in my area so that I can visit often. I hope they feel at home here soon, but I dont think i could of found a better place for the care and the value.

My mother has been a resident in the memory care center for a few months now. The staff is always interacting with her. Every staff member that I pass is friendly and polite. The facility is beautiful and well maintained. I am very happy that she is a resident there. It's good to know that she is being taken care of.

The first experience that I had with Heritage Green was when my stepmom lived there due to Alzheimer's. The staff were all experienced with the treatment and care of someone with Alzheimer's. They truly treated her with dignity and always made her feel like a lady. The Alzheimer's unit was always clean, bright and cheerful. My father visited her daily and became very close with the staff. Knowing the extreme loss and sadness my father felt after her passing, Chris (the director) asked if he would like to volunteer a couple of days a week. Thanks Chris!!! Dad became a visual presence, greeter, visitor to the other clients there, but mostly he had purpose in life again and formed loving relationships with the whole staff. A few years after the passing of Marian, Dad was diagnosed with Stage 4 lung cancer. My sister and I couldn't have had a better support system!! In a week he was now living at Heritage Green. Dad received EXCELLENT care by all. His room and bathroom were cleaned daily. His laundry done when needed. Someone would take him to his doctor appointments if my sister or I couldn't. He loved it there. He felt like he was home. My sister and I were always kept up to date on everything that was going on with him. Every caregiver made sure that we were included with his care. Dad transitioned there surrounded by all of the people he loved. He always wanted to transition at home and he did! If you are looking for a clean and loving home for your loved one where they will be treated with dignity, caring, love and eat great food, Heritage Green IS the place. I can't thank them enough for what they did for my dad in his final months or how much they helped my family. I LOVE Heritage Green and ALL of the loving and caring people there. And yes, they became my family too!

Heritage Green Assisted Living Facility has been a blessing from God that has enabled my mother to transition to being a widow after the death of my father, whom she was married to for over 65 years. We have passed the 1 year anniversary move-in and now have a core understanding of how the facility works. The building is always clean, does not smell of urine or disinfectant either. It smells like any home would that is well maintained- clean and fresh. Safety is always a priority and we never worry about if our mother is not being cared for, accounted for and comfortable. She is always happy and engaging in the various daily activities from spiritual to recreational (even though she has been diagnosed with moderate dementia). The people working there are now a part of our family and I can't imagine this season of life without their knowledge, support, attention to detail and love. The price is definitely comparable if not slightly more affordable than several other AL facilities in the surrounding counties. Mother is well fed, appropriately given medicines and healthcare each day consistently. The family is notified in a reasonable time period whenever a concern arises. The marketing director is a delight and diligently worked to ensure that mother would be comfortable with this move and continues to stay in touch with my family. Three main priorities for our family when surveying facilities were that mother would be safe, cared for in a loving environment, and that she would be comfortable living out the remaining years God gives her---we have found the perfect place for her at Heritage Green.

Heritage Green has a home-like feel that really made the adjustment for my father so much easier. The friendly staff and variety of activities keeps him more active and socially involved than he was living alone in his own home. He constantly raves about the "great meals" and how "nice everyone is." I have noticed a marked improvement in his temperament since he has resided at Heritage Green. I definitely recommend Heritage Green to any senior needing quality care and living assistance.

Excellent facility, just what we are looking for. Only exception is, many units have bath tubs and not step in showers. I was given a rough estimate of $3000 to convert the shower which I think is way too much considering a $50k membership fee. Monthly fees seem reasonable and in line with other facilities, however the non refundable membership fees seem very high.

As a healthcare provider in the area, I have the privilege of visiting numerous facilities in the greater Richmond area. I frequently get asked "where would I move my parents if they needed assisted living?" Heritage Green would be on the top of the list for several reasons. First and foremost are the employees that treat the residents like part of the family. The facility is a good size as everyone knows each other and it does not feel institutional at all. Heritage green does a great job with activities that interest the residents. Once the renovation is complete, this will also be one of the best facilities in terms of rooms and amenities. I recommend anyone that is looking at alfs to visit Heritage Green.

Excellent facility. Very caring staff.

I liked the community when I toured it. The people and residents were nice to meet. It was a large community, I did not realize it. I think the people I interacted with were knowledgeable.

A wonderful place for my wife. All of the people are loving and caring and go out of their way to help in any way possible.8

It’s been six weeks since Dick’s passing. I am finally getting my thoughts together to properly write and thank you for all the love and care you had shown our “Dickie” During the many years of his time at Chestnut Knoll I never had to worry about his care. You were on top of things at all times, & you always kept me in the loop regarding Dick’s changes as time moved on. You’re my eyes, heart which carried me through this very long good bye. I knew that you each were doing your utmost to give him the best quality of life possible. You keep the residents engaged throughout the day in the activity room, & of course Dick was always ready to take part in whatever activity was going on. He loved to participate the games & the sing-a-longs. You even gave him the opportunity to play the drums from time to time. It takes a team with very special hearts to care for our seniors. I can’t thank you enough for what you do on a daily basis for all the residents at Chestnut Knoll. All I can say is “well done faithful friends. Well done”.

We had a great experience here at this community, but my mother has decided to move back home. This is a very nice place, my sister and I said we are moving here when we get older. They have a very kind staff here, I knew she was in good hands here. There are many activities offered for the residents. The food is good, my family enjoyed the meals. I would say they need more of variety of food to choose from. I was very pleased with everything they did for us, and I would recommend it.

I live out of state and I gave them a 5 mainly for the communication. It has been fabulous communication from the staff and it has been very good. I am very happy with the place and I would recommend them. My sister says the meals are good and gets variation. My brother-in-law likes getting meals 3 times a day.

It was a bit of a ruff start at first for my mother with her move here, but now things have gotten better. She does like it here. The meals are nice, she is pleased with the food. They really keep her busy, she able to do her therapy here at the community. It is a nice looking community. They recently finished up some renovations to the community, and everything looks great.Everyone is very welcoming and kind. I would recommend this community, my mother is being cared for well here.

The staff at Traditions of Hanover is incredibly kind, helpful and welcoming. My elderly uncle has lived there for several months and his whole family has been pleased with the caring staff, friendly neighbors and top-quality care. We feel very grateful.

We were very pleased with the tour offered at The Crossings at Bon Air. The staff were very friendly and knowledgeable. They were able to address all of our questions and concerns. The community is on the higher price range. It is nicely kept and updated.

Everything is working out very well for my mother here at this community. They are taking very good care of her and her needs. The staff have been great, I know she is being cared for well. She is getting involved in the community and trying some of the activities offered. The residents and very kind, they help her around the community. She is pleased with the food, the meals are nice. They are providing her with great care. This is a community I would highly recommend.

I loved it...daily activities, daily trips @ request of clients Flexible dining hours, happy hour. All the clients seemed happy. Apts. had a stove!!!! BUT it is farther from my family than I wanted. 40 minutes. Megan was a great tour guide.

Heritage Green is a very impressive community. I am very satisfied with the care that they are providing for my mother. The staff does very well with communicating and updating the family with my mother's care needs. Heritage green offers a variety of activities for the residents to enjoy. My mom has no complaints about the food.