Heritage Senior Living

We're very pleased, the value is very hard, it has nothing to do with heritage, just the overall cost of assisted living and it also requires a sense of alternatives for the levels of care which is information we don't have. What the facilities provided all varied with the costs they told us. The activites are hard for me to evaluate only because during the period we've been there they've been building, I don't mean construction, but they have a lot of empty rooms and as they are filling up they're getting more activities so I think it will improve. The other options we evaluated were so short on one measurement or another with the kinds of things we were looking for and Hertiage provided virtually all of them: it's a new facility, it's clean, the staff is very good and it also gives a different feeling, much less instituational

Heritage West Allis is very nice. Our loved one had high demands and needed higher levels of care, which they are able to provide. She has her own place and the price was very good compared to where she was before, actually only paying half of what we were paying before. The community is close to were she used to live. They are feeding her very well and we feel like she is being taken better care of now. Overall we are very happy and lucky we found Heritage and would recommend it to anyone.

We tried to get into another Heritage at a different location, but they had no vacancies, so they told us to check here. We are happy with Heritage and would definitely recommend it to others.

The reason we choose the “Heritage Middleton” was because of our first tour. The representative took us around and showed us the units that were available and informed us of all the amenities, the tour was really good. They have a really nice atmosphere and their location is ideal. I like the fact that she can from one level of care to the other without have to move to a different community the “age in place” feature is really nice. The food is good and the outdoor commons have plenty of seats and shade for when people just need to get some fresh air.

Loved this place! Everything about it seemed to fit except for the location :-(. Would love something a little closer to home.

liked this one. there was a younger crowd. Staff was very friendly. Liked that they push to keep the residents busy and out of their rooms.

Great place, I think this could be the one.

I toured with director. The facility is lovely. A lot of interaction with the residents.

The facility is beautiful, the staff is friendly, and their meal plan is great. There are a lot of activities there, such as - bingo, musicians who visit periodically, visiting speakers, movie nights a couple times per week, and a lot more. The community also comes with a bistro bar on the second floor, a deck for the outside area, a kitchenette that's open for friends and families to bake cookies or host a family gathering, and a library with a nice dining room table to gather if you want to bring in food. I think that the caregivers are really sweet and nice. It's really a beautiful facility; the building itself is rather prairie style with lots of wood and stone. It's very pretty that way and looks attractive. They allow pets with an extra fee, including dogs (under the condition that you can take care of your dog). Although there are not too many residents who have pets that I've seen. They offer physician services if you choose to use them as your primary care physician - which is handy for prescriptions, etc.. There's a memory care unit attached, so it would be easy to transition if your loved one needs too. That's nice because it can be discombobulating moving from one facility to another. My loved ones apartment comes with a kitchenette that includes a large fridge, cabinet space, a sink, and room for a microwave; there's no stove or oven. The living room is spacious and has a nice window overlooking the courtyard. The bedroom is separate and has a large closet and another window overlooking the courtyard. The bathroom is spacious with a walk in shower and grab bars where needed. The hallway closet is also quite spacious and can be used for storage and outerwear. She also has a very nice sized cabinet in the bathroom. It's the perfect amount of space for her level of mobility. Some of the places we looked at had a larger outdoor area for residents to garden and be outside, whereas there's no space like that at Heritage. But I'm still happy with it. My mom is pretty fussy about things and although its not her home, she likes it just fine and she says they treat her nicely. I would recommend Heritage Elm Grove to others.

We were coming out of state and my daughter toured a few places. Heritage Court had a room open up at the right time. We liked their ability to talk about what they like to do with the residents. The staff have been pretty good with communication with the families. On the weekends there are not many activities going on so they are a little slow. Overall I would recommend them to others looking for memory care for their loved ones.

Heritage Court was one of the few places that responded to our phone calls in a timely manner, other communities never even called us back. That set off a good first impression. We have not been there for meal time yet, but our loved one is eating well so we have to assume the meals are good, and they have a lot of activities for the residents to get involved in.

We chose Heritage Court because I got more of a comfortable feeling when I toured it. The room sizes at the facility are adequate for what we need it for. I would recommend to others looking.

They have started to resume their inside activities, and what they are offering the residents are enjoying. If anything happens to our loved one for example if they fall, they call us immediately with updates. If we ever have to call with questions they are so responsive which is huge. Everyone there is awesome, but the two nurses our family speaks with are just amazing, they really go above and beyond.

The food is terrible and it needs improvement.

Top-notch with an excellent activity coordinator. The building and grounds are well-kept and inviting.

Everything so far is going pretty well. She seems very happy with it. She hasn't complained about the food at all. We were all impressed on how much she has improved after leaving the nursing home. Everyone is pleased with the staff. They offer a lot of activities, that people don't have to go to, but surprisingly my loved one goes to quite a few of them. The personnel there have always seemed to be very helpful, they are consistent and attentive. Overall we are pleased with it, and we were happy with the rooms, we found them to be slightly more spacious than a lot of other places, and the price sounds to be about average. The look and the feel of the facility is comfortable, it's got wide hallways, and the front lobby is appealing and everything. The staff doesn't just say hi, they call everyone by name, which I thought was really impressive.

The property is very nice. It's comfortable, pleasant. The people who work there, including the waitresses and everybody, are always friendly. It's very clean. She is getting the care she is paying for. The only care services she really gets is her medication, which is given to her. She has a button she can use to communicate if she has an emergency. The location is wonderful. For the family to get there. she banks at a certain bank, and they are building one right there. It's a nice, pleasant neighborhood. For activities, I know that she does chair yoga and bingo. She hasn't actually been there more than a month and a half. We're still in the early stages of evaluating them.

So are things have been positive, while my mother isn't happy about being here, she always says that the people here are really nice.

Move-in date two weeks ago: My mother loves the place we found for her at Heritage - Elm Grove. She enjoys being pampered, and is eating three meals a day, which was hard for her to do before. She is able to keep her cat, who has adjusted nicely too! Being in a new 1-bedroom unit means a lot to her.

This is a brand-new facility that is beautifully appointed. It offers "enhanced assisted living" apartments which offers more care than a regular assisted living facility, and was exactly what we were looking for. My parents moved into Heritage Elm Grove the first week it opened so with any new place there are some hiccups that occurred. Their wing of the facility is sparsely occupied as the place ramps up so the dining room is very empty, and activities are few or are on a different floor. However, we realize that they need to take it slow as they start filling the other units to ensure that they are staffed properly. The caregivers are wonderful and my father has said that "they take good care of mom." I can see that my father has a good rapport with some of the regular caregivers when I have been there for a visit. Would I recommend it? Absolutely. I believe it will come along as they grow into themselves. The location is great and the setting is quiet and it is nice having some greenspace around the building.