Heritage Senior Living

We have been there a little over a month. We were very impressed during the tours. We feared a rough transition, based on an experience we had with a different facility two years previous. However, the nurse recommended that we give him some time to settle in before we visited, and had some different approaches, like if we were visiting, and he needed something to ask the staff so he could used to the idea of doing that. When we went to visit, our family saw he was much more peaceful than he had been either at home or in a different facility two years earlier. Things seem less stressed, he's calmer. He is getting good care, there is always staff around, they are walking around and checking in. The staff to patient ratio is really good. They know what the residents likes and dislikes are. They seem to understand that the residents react differently to different situations and that different solutions work for different people. They are really tuned into the concept of giving individual attention. There are times that the caregivers are overloaded but there has never been anything serious to worry or complain about. It always looks nice and is very attractive. The staff and management is always very friendly. They have a lot of planned activities, and they have a lot of community outreach. People seem happier there than other places we looked at. The dining room is cheerful, and the menu looks pretty good. I think we made a good choice with this community. All in all it's been a really good thing, we have some peace of mind now.

So far, this experience has been favorable. The thing to remember is that these residents have needs, and those needs can be difficult to deal with. I was not too impressed with the frequency of cleaning days. I think it could be cleaned more often. Also, I can't complain about the care, since it's a huge responsibility. My loved ones are reluctant to participate in the activities, but they offer a sufficient amount of options. As far as the food, they offer at lead 2 entree options for each meal, and there's unlimited portions. Overall, it's not perfect, but it's a work in progress.

The staff here are wonderful. They're very responsive to families, and they really want to ensure that they treat all their residents as individuals. They encouraged us to decorate Dad's apartment how we wanted, so that he would feel at home. We also like that it has an enclosed inner courtyard so that Dad will be able to go outside, but still be secure. They also invite families to use it for barbecues and outside events whenever they'd like! The food here is also very good! Overall Dad is very happy and content, and is really enjoying being in such a social atmosphere. The only complaint I have is that at times there can be a strong odor in the common areas, which I know can be hard to avoid.

Overall with the Heritage I've been happy. I really love the atmosphere it is nicely decorated. He has a great rapport with the staff. The food would be a three, it's kind of a little bland. I think in the actual lunchroom itself needs some overall ambiance, and some music in the lunchroom, something he can really look forward to when going to the lunchroom, maybe some low symphony music or something that gears to an older audience. A Place For Mom was a great help, I told Dominic what I wanted and he found it. I said I wanted something really snazzy and new. It was new and when you first walked up it had a water fountain, and a fireplace inside, and it was nice. We are happy with it.

We have just moved my Father here (about 2 weeks ago). The employees were great with helping us get everything set up, answering questions, and doing a lot of the leg work to get my dad moved with-in a short time frame. They are friendly and take time to get to know the residents and talk to them. The facilities look to be fairly new so they are in great condition.

Heritage Middleton is just a wonderful community. It is very clean and the staff are just genuinely good people. I am very pleased with them and would recommend them to anyone searching for a community for their loved one.

We chose this location because of the convenient location for our family. When we went to visit we were very pleased. The staff is really friendly and seems to know everyone. It has a more of an apartment community feeling rather then an institution. There is no odor and doesn't smell like an elderly home care center. They have lots of activities and a good variety to keep those that wish to participate busy. We are very pleased with Heritage Monoma.

We visited Heritage Manola when we were looking for communities, we were very happy with this community and everything it offers. The only draw back is that they did not have immediate availability. We needed to move in right away so we had to choose a different community but this would have been a great choice too. They offer independent, assisted, and skilled nursing areas. Their apartments have a full kitchen so the residents can cook on their own, but if they choose not to they can also just order from the restaurant style kitchen.

The community is very clean it provides a very home like feeling. It is very personable and we felt it was a good fit for my parents. It is very conveniently located to lots of different shopping and things to do. It is also located in the really nice part of town. When you pull off the main road the driveway is lined with trees on both sides. Then when you arrive there is one part that is lined with trees and has a natural preserve. This community has a very scenic feel to it. The staff was very impressive, especially Ben Petterson he could not have done a better job answering all my questions. I would recommend this community to anyone that is looking for a community for their loved ones.

Lovely, new facility. Seems to have plenty of activities and coverage. They do have openings now.

We toured 5 different facilities and chose Heritage Middleton because of the very nice interaction with the employee who called us. Also, the Heritage is almost brand new, it is very nice looking and inviting. It seems they offer quite a few activities but it is too soon to be able to accurately rate them.

It is a good place. The high staff turnover is a concern, but overall, it is a safe and decent place to live

I would rate each category 4. I am happy with Heritage, as is my Mom. Staff is friendly and most seem to care about the residents and are patient with those requiring a higher level of care. The facility is always clean, food is good, and most of the residents seem to enjoy the activities. I also enjoy the activities they have for the families to join. I would recommend Heritage Court in Waukesha.

I didn't have an opportunity to work with Aspire over time, but my experience was mostly positive. If things were different, I am confident we would have addressed my concerns. I should be clear ... my experience was likely unusual. Mom's health declined dramatically in a short period of time, which caught us all by surprise. Someone else would likely have a better experience whose loved one's needs hadn't changed so dramatically and so quickly. Good schedule and variety of activities. Very helpful and friendly staff.

The staff at Aspire Oshkosh are friendly and helpful when asked questions/clarifications.

Make sure they assist the resident correctly. We chose Heritage Court because it was close to me and the safety equipment. Also it was, is memory care. I think the rooms are alright, some are larger than others. Including a shower in the room, which my mom didn't get one, even though I asked for one. They have a little store and get, heritage bucks they can spend there. They have a nice patio during the summer. They also have special celebrations for the resident and families. Not sure what amenities they have..

Meals were often prepared well in advance and therefore cold. Several times staff were delayed in answering calls to her room. Otherwise, the staff were professional and friendly. Whenever the staff noted a problem with my mother I would receive a prompt telephone call at anytime of the day or night.

Overall it has been a good experience and my mom seems happy there. However, there's one lady at the front desk that is always very rude to me and many times I have sent emails to the staff trying to get an update on my mom's condition and they typically never get back to me so the communication piece is not great.

Took several weeks before knowledge off when house keeping, laundry, garbage is picked up. Was told rides to Dr appt. was given but not true. Never met primary physician with Blue stone and how to get RX Some meals are bad. I do like it here but there’s communication problems with employees. Need better orientation

When it comes to the care services, they could be a little more attentive when pushing the call button. The activities does seem like they have quite a few things to do . Overall it's been going pretty good for my parents and we would recommend this community to other families.