Heritage Senior Living

Move-in date two weeks ago: My mother loves the place we found for her at Heritage - Elm Grove. She enjoys being pampered, and is eating three meals a day, which was hard for her to do before. She is able to keep her cat, who has adjusted nicely too! Being in a new 1-bedroom unit means a lot to her.

This is a brand-new facility that is beautifully appointed. It offers "enhanced assisted living" apartments which offers more care than a regular assisted living facility, and was exactly what we were looking for. My parents moved into Heritage Elm Grove the first week it opened so with any new place there are some hiccups that occurred. Their wing of the facility is sparsely occupied as the place ramps up so the dining room is very empty, and activities are few or are on a different floor. However, we realize that they need to take it slow as they start filling the other units to ensure that they are staffed properly. The caregivers are wonderful and my father has said that "they take good care of mom." I can see that my father has a good rapport with some of the regular caregivers when I have been there for a visit. Would I recommend it? Absolutely. I believe it will come along as they grow into themselves. The location is great and the setting is quiet and it is nice having some greenspace around the building.

We have been there a little over a month. We were very impressed during the tours. We feared a rough transition, based on an experience we had with a different facility two years previous. However, the nurse recommended that we give him some time to settle in before we visited, and had some different approaches, like if we were visiting, and he needed something to ask the staff so he could used to the idea of doing that. When we went to visit, our family saw he was much more peaceful than he had been either at home or in a different facility two years earlier. Things seem less stressed, he's calmer. He is getting good care, there is always staff around, they are walking around and checking in. The staff to patient ratio is really good. They know what the residents likes and dislikes are. They seem to understand that the residents react differently to different situations and that different solutions work for different people. They are really tuned into the concept of giving individual attention. There are times that the caregivers are overloaded but there has never been anything serious to worry or complain about. It always looks nice and is very attractive. The staff and management is always very friendly. They have a lot of planned activities, and they have a lot of community outreach. People seem happier there than other places we looked at. The dining room is cheerful, and the menu looks pretty good. I think we made a good choice with this community. All in all it's been a really good thing, we have some peace of mind now.

So far, this experience has been favorable. The thing to remember is that these residents have needs, and those needs can be difficult to deal with. I was not too impressed with the frequency of cleaning days. I think it could be cleaned more often. Also, I can't complain about the care, since it's a huge responsibility. My loved ones are reluctant to participate in the activities, but they offer a sufficient amount of options. As far as the food, they offer at lead 2 entree options for each meal, and there's unlimited portions. Overall, it's not perfect, but it's a work in progress.

The staff here are wonderful. They're very responsive to families, and they really want to ensure that they treat all their residents as individuals. They encouraged us to decorate Dad's apartment how we wanted, so that he would feel at home. We also like that it has an enclosed inner courtyard so that Dad will be able to go outside, but still be secure. They also invite families to use it for barbecues and outside events whenever they'd like! The food here is also very good! Overall Dad is very happy and content, and is really enjoying being in such a social atmosphere. The only complaint I have is that at times there can be a strong odor in the common areas, which I know can be hard to avoid.

Overall with the Heritage I've been happy. I really love the atmosphere it is nicely decorated. He has a great rapport with the staff. The food would be a three, it's kind of a little bland. I think in the actual lunchroom itself needs some overall ambiance, and some music in the lunchroom, something he can really look forward to when going to the lunchroom, maybe some low symphony music or something that gears to an older audience. A Place For Mom was a great help, I told Dominic what I wanted and he found it. I said I wanted something really snazzy and new. It was new and when you first walked up it had a water fountain, and a fireplace inside, and it was nice. We are happy with it.

We have just moved my Father here (about 2 weeks ago). The employees were great with helping us get everything set up, answering questions, and doing a lot of the leg work to get my dad moved with-in a short time frame. They are friendly and take time to get to know the residents and talk to them. The facilities look to be fairly new so they are in great condition.

Heritage Middleton is just a wonderful community. It is very clean and the staff are just genuinely good people. I am very pleased with them and would recommend them to anyone searching for a community for their loved one.

We chose this location because of the convenient location for our family. When we went to visit we were very pleased. The staff is really friendly and seems to know everyone. It has a more of an apartment community feeling rather then an institution. There is no odor and doesn't smell like an elderly home care center. They have lots of activities and a good variety to keep those that wish to participate busy. We are very pleased with Heritage Monoma.

We visited Heritage Manola when we were looking for communities, we were very happy with this community and everything it offers. The only draw back is that they did not have immediate availability. We needed to move in right away so we had to choose a different community but this would have been a great choice too. They offer independent, assisted, and skilled nursing areas. Their apartments have a full kitchen so the residents can cook on their own, but if they choose not to they can also just order from the restaurant style kitchen.

The community is very clean it provides a very home like feeling. It is very personable and we felt it was a good fit for my parents. It is very conveniently located to lots of different shopping and things to do. It is also located in the really nice part of town. When you pull off the main road the driveway is lined with trees on both sides. Then when you arrive there is one part that is lined with trees and has a natural preserve. This community has a very scenic feel to it. The staff was very impressive, especially Ben Petterson he could not have done a better job answering all my questions. I would recommend this community to anyone that is looking for a community for their loved ones.

Lovely, new facility. Seems to have plenty of activities and coverage. They do have openings now.

We toured 5 different facilities and chose Heritage Middleton because of the very nice interaction with the employee who called us. Also, the Heritage is almost brand new, it is very nice looking and inviting. It seems they offer quite a few activities but it is too soon to be able to accurately rate them.

Was some lack of communication initially as when shower day and wash days are from staff. Many activities and good staff to initiate. Housekeeping every week does good. Food 75%. Monthly meeting for complimentary and complaining. Replacing some furniture that is necessary. Accepts requests. Showers would be better if larger. Content to live here.

Quality of the meals has been an issue! Staff has been awesome! I would recommend this facility to others! Just try to get the meals to a higher standard!

My mom lives in the enhanced assisted care unit. The staff is very jovial and fun, but sometimes they joke around a little too loudly amongst themselves. for the most part they do a great job. Mom is on a pescatarian diet and we've been unhappy with the alternative choices other than meat. Meat or fish is served at every meal, but if she doesn't want the meat, she has substitutions of only chef salad, grilled cheese sandwich or a tuna fish sandwich. I wish they could be a little more creative in there non-meat entrées.

It is a good place. The high staff turnover is a concern, but overall, it is a safe and decent place to live

I would rate each category 4. I am happy with Heritage, as is my Mom. Staff is friendly and most seem to care about the residents and are patient with those requiring a higher level of care. The facility is always clean, food is good, and most of the residents seem to enjoy the activities. I also enjoy the activities they have for the families to join. I would recommend Heritage Court in Waukesha.

I didn't have an opportunity to work with Aspire over time, but my experience was mostly positive. If things were different, I am confident we would have addressed my concerns. I should be clear ... my experience was likely unusual. Mom's health declined dramatically in a short period of time, which caught us all by surprise. Someone else would likely have a better experience whose loved one's needs hadn't changed so dramatically and so quickly. Good schedule and variety of activities. Very helpful and friendly staff.

The staff at Aspire Oshkosh are friendly and helpful when asked questions/clarifications.