Heritage Senior Living

This is a beautiful community. They are currently understaffed. The food has been inconsistent in flavor and quality. The staff are friendly, corporative to work with, and want to make it the best place it can be. There is light housekeeping, linen changes, laundry service, and meals that are included in the monthly fee. The community seems to be well maintained, and maintenance towards the resident's requests seem to be prompt. Crafts, exercise, flower arranging, library, private rooms for celebrations and more are some of the activities available for the residents to choose from.

The staffing was a little low due to the pandemic. They were able to follow through on most of the things they promised. The meals and set up was fantastic for dining. The staff were good at getting my loved one up each day. I wish the staff would have taken my loved one down to the dining room to eat. Some of the activities the community has available includes entertainment, games, singing, music, walks, car shows, religious services, and more for the residents to choose from.

The newer director [name removed] is starting to improve things, she is very receptive to comments and is working with our family. We do understand with covid it is harder for everyone, but sometimes when we would come to visit we could see care givers just hanging out on their phones and not really attending to the resident, which is where the lower value comes into play. The director [name removed] is really taking steps in the right directions, and we can see now where our expectations are being met.

The Heritage Monona community took really good of our loved one while she was there.

Heritage Monona seemed like a great facility, it was our 2nd choice. The reason we did not choose them was just due to the cost and it was not as homey as we were hoping for.

They are under new management and they are trying to do their best they can. I would recommend the community to others. The residents are provided three meals a day and snacks, with several choices for breakfast. Evening meal is a little less fancy.

This community was nice but I just did not get the feeling that this was the place for my loved one when I walked in.

This community was nice but I just did not get the feeling that this was the place for my loved one when I walked in.

I would recommend you consider this community for your loved one. Overall the friendliness of the staff, cleanliness, and care all stand out to me. The community does a good job in offering activities daily for the residents to participate in.

Heritage is a very nice looking facility. [name removed] was helpful during the tour. There was a bit of confusing communication as I wanted to tour both assisted living and independent living. [name removed] gave us a tour of the assisted living section and a little bit of the independent living although we were unable to view an apartment.

Felt like a big hotel and not as friendly environment. Best room with a separate bedroom, large living room and kitchen space but they would be on the 2nd floor without views of green space and didn’t like the feel of hallway and elevator outside their room.

Overall it's been a positive experience for my loved one. The covid restrictions have made it harder to . The dining room is starting to reopen for the residents. The meals look appetizing. The food has been being delivered to the resident's rooms.

We did a virtual tour with Heritage Middleton. We were thinking about this facility, but the 2 bedroom apartment that we were wanting actually got taken while we were considering it and the price here was also higher than some others we saw, so we did not choose them.

The activities are very good, and we like the staff as well as the director. The communication at this community is great. The rooms are very nice, and we would recommend this community to a family or friend.

We chose Heritage Middleton because of the friendliness of the staff members, quality of the care, as well as affordability. The room sizes here are average compared to other facilities that we looked into. I would want others to know that the director is an RN which I thought was nice, they were well staffed day and night, and the admissions director was very helpful. We did have hospice care here and the transition was very smooth. I would recommend.

Make sure to do your homework and visit more facilities to make sure you get the best place. I know covid is affecting everything. The facility is short-staffed, The room size is good-sized, and they have a whirlpool bathroom.

We chose Hertiage of Muskego because the staff members were friendly and helpful, the location, and what they said they had to offer. The room sizes here are adequate. My dad says the food is hit or miss, they have some selection but it would be nicer to have more variety. The staff is good, but communication could be better as far as what is going on inside the facility with all of the COVID stuff. I also wish they allowed more family visits, because I have not seen him since March. They are doing virtual visits, but he is not good at communication that way so it makes it hard.

It's a beautiful place and the staff is very friendly. However, I've had to make some phone calls to get things done that my Mother isn't able to do. She's asked but, it doesn't get done. I wish the staff could spend more one on one time with the residents especially during this time when they are on lock down. They come when called but, leave right away. My mother isn't able to walk & has to be pushed in a wheelchair. It would be nice for her to get out of her room once in a while.

The staff is very good. They are very genuine. They got to know the residents and their needs. I met with the Chef, he was very accommodating with allergies and food preferences. The room sizes were of a good size. They have walking paths and outdoor space for the residents to use.

The rooms are a good size. The community room had an awkward layout. The food was good. The chef was delightful and they really tried to please the residents. They have a is a small patio for outdoor space. It is very minimal. The staff was kind.