Heritage Senior Living

Beautiful facility - very expensive - not Title 19 approved

Nice clean place but would not take my husband

Four of us toured this facility and agreed, this is not the right fit for our mom. Nothing wrong with it, in fact it was really nice, but not what we were looking for

Facility is soon to be remodeling quite a bit to rearrange service areas to larger accommodations. May be disruptive. Staff seems pleasant.

Really liked the facility, lots of social events.

My mom has been here for a while now and, while initially there was a lot of staff turnover and some deficiencies, things seemed to have settled down since the current Executive Director, [name removed] arrived. The facility itself is beautiful. We attributed some of the initial problems to the fact that the facility was new so we stuck with it and we are now fairly satisfied.

Only drawback is no religious services. All reviews were great. Clean, great staff, library, atrium, piano, organ, beauty salon, 24 hour awake staff. Looks good! Per [name removed]: they do have religious services! mass 3 xweek and rosary!

Beautiful brand new facility. Still doing finishing work. Welcoming foyer. No enhanced assisted living residents yet. Liked the generous studio rooms.

Staff was very pleasant and seemed to know all of the residents well. Comfortable environment and residents seemed very happy and engaged. I did not try the food. Rooms were sufficiently sized and priced fairly well. Not a lot of bells and whistles ( no pool or theater room) but a list of nice activities.

We think Heritage West Allis is a great place and the memory care facility is doing a great job for our cousin. However, trying to communicate with staff is next to impossible. I've left six or eight messages asking them to return a call and they have never responded. The only way is to keep calling and emailing and you finally get through. It's not a pleasant task.

The facility was large, beautiful and well-kept. Residents and staff all seemed happy and engaged us in conversation. We were there at lunch time so there was a lot of activity going on. The memory care area seemed large - I don't recall the number of residents. There was an odd smell only in this area and I'm not sure what it was - lunch, cleaning supplies or urine?

The staff seemed friendly & willing to help. All 36 rooms have a private bathroom with walk-in shower. Each room comes with a single bed, night stand and a dresser. A doctor or nurse practitioner comes once a week. They are working on getting a nurse on duty 24 hours a day. They do take "Family Care" so a resident does not need to move.

Clean facility, fairly well staffed but still long waits when help is needed. After my wife fell at the facility in the middle of the night they were very unwilling to share much information and refused to let me see their written incident report even though I was my wife POA.

I toured this facility while looking for a place for my Aunt. The reason why we did not pick this community is that they only had efficiency apartments which were right above the entrance. The marketing director was very helpful and informative. They answered all of our questions and gave us clear answers. It’s a very nice facility and the staff was friendly too. I would recommend it to other families.

In the short time that my mother has been here everything has been going fine. She is happy there which is a good thing. The maintenance is a little slow to respond to my liking but overall it is ok. The apartment that my mother has is nice and the people there are nice too. My mother seems to be making friends and during her meals 3 times a day she sits with them. They also interact during the activities that the facility provides. The facility’s appearance also has a homey atmosphere.

The location sold us for this brand new community, it has a few kinks to work out. She has a 1 bedroom balcony room with the sun all day that was real important to mom. She is very close to both of my brother's which is nice. We have some billing issues that we are working on with management that still needs to be resolved. The maintenance takes a little longer than expected but I think he just needs help. The food is a little bland but again my mom is a picky eater. They try to accommodate us with whatever we need.The cleaning staff is great she has a cat which was another perk, but they help her with the cat litter and such. She is getting physical therapy which ends but she will continue to go do that on her own she loves that. The staff is friendly I would recommend this community.

My Father is here currently and so far he seems to be settling well. From what I’ve seen, the staff seems to be interacting pretty positively with my dad and he doesn’t have any complaints so far. We know someone who has a parent that’s here, too, and they seem to be pretty accommodating to his needs as well. Dad says the food is good and hasn’t had any complaints. They clean his apartment once a week and when I go in there it is pleasant smelling and it looks like it’s good. There are exercise classes, games, a daycare center will come by with little kids to interact with them. Laundry, meals, medication disbursement, furnishings, rent, and toiletries are included in the price. The only thing I would suggest that maybe they could fix would be a way to keep track of care requests. If you have a request on a specific type of care that your loved one needs, there’s no way of tracking to see if those requests have been taken care of. But overall, I would recommend them.

We chose this community for my mom so she can be as independent as possible. When she needs help the staff is great. They have lots of activities that she enjoys doing like the exercise classes, cooking classes they go out on field-trips and have movie nights. She eats well and balanced. Everything inside is nice and clean the grounds are well landscaped. I would recommend this to anyone who is looking to have an active lifestyle.

Our loved one seems to be settling in well at Heritage Elm Grove. We have no complaints we could just envision the communication to be better. We would like to have more communication regarding how she is doing on a routine basis when we are not there. Whether it be through computer access or a monthly update with staff members who have first-hand knowledge of her well-being. It would help to give us peace of mind. The meals they prepare look very good. She really seems to enjoy the food. They have lovely white tablecloths and make the dining experience pleasant. It is a very clean facility. She has a nice large room that we decorated to look very homey and comfortable. We visit she is usually out of her room talking to residents, or listening to music. We are not sure if they encourage or how much she participates in the activities. We're just not sure what she is doing the rest of the time. She has been on one trip she happened to remember to tell us about. There is a nice enclosed patio area for her to get out and enjoy the fresh air. She has spent her life here in Elmgrove and it's nice she can continue to say she is home at Heritage Elm Grove. We would recommend this community to others.

We were very impressed with this community and the staff did a very nice job showing us around and taking their time with our tour, they answered all our questions. We were interested in this community for our sister but it was not open yet and we needed something right away. We would recommend taking a tour here.