Heritage Senior Living

My parents moved in there about [time frame removed] and are very pleased. They look healthier and happier. Less stressed. Received lots of Occupational Therapy and Physical Therapy to gain strength. A very nice resource. Two thumbs up.

We toured Heritage Monona during our search for Assisted Living for our loved one. This facility seemed very nice. It was very clean and modern. The staff were welcoming and helpful.

Based on the experience we have had so far, we can say that we like the staff that work at Heritage of Muskego and it is a very pretty place for families.

Cleaning of residents apartments is sub-par. Even though the administrator states they do, the cleaning service they employ does no dusting, no cleaning mirrors, no bed sheet changing. It appears that all they do is sweep and vacuum the floors. The staff who have direct contact with the residents however are very nice, friendly and caring of each individual and their needs.

We toured with Aspire Senior Living and it was a good tour. It seemed equal to the place that we chose, but my sisters did not want to deal with the roundabout on the way. That was the main reason we did not choose this facility.

What we really like about Heritage Lake Country is our loved one's room- it is quite spacious and comfortable. The administration is usually very responsive. It's not easy to contact the different departments by phone. However, improvement in communication between families could be better.

The cleanliness is good but their apartment gets about 2 stars. The care service orders are followed but not the things like charging my mom's hearing aids or changing bed linens. We do wish there were more activities!

This place is very nice! But it should be it is brand new, built in 2020. The staff there are very nice kind, compassionate, and from what I gather know what they're doing. When we were moving [name removed] in, some other relative of another resident came up to me and told me the staff here are great and you can trust them. That was very nice to hear! I would recommend this place to others!

The community made my loved one feel safe, and this was the most important to us. The staff has also been helpful. We feel that everything is going well, and there is no improvements needed at this time.

They were very hard to get a hold of. There is a reception desk when you walk in, but no one is ever there. When we would call no one answers the phone. If we were at the facility, we would have to walk around and it would take a few minutes to actually find someone. Communication could have definitely been improved, I got more information from the hospice nurses than I did from the Aspire staff.

Of course, no AL facility will ever be good enough for my parents. Just like no day care or school was ever good enough for my babies. That's because we love them dearly. That being said, when the time came to find an Age-in-Place senior community that meets both parents' needs, I did a lot of research and toured many facilities. The Lincoln Village staff worked closely with me and was extremely accommodating during a very stressful time. The assisted living feels very homey and smells nice. (Who wants to live in a place that smells like an "old folks home"?) The move-in process was fairly smooth. The food is great. The facilities are very nice and up-to-date. Since then, the Director of Nursing stays in close contact with me, as does OT/PT. The in-house primary care physician calls me with updates. There have been snags with their bathing schedules, certain evening care-givers and housekeeping, but problems have been addressed and resolved fairly quickly so far.

Overall Heritage West Allis is very good. Depending upon the person living there or about to live there (if you're thinking of moving a loved one there), it depends on the location as I know they have other communities, as well as the convenience.

The staff are good to work with and supportive of my loved one and family. My expectations of a memory care have changed since my loved one has been there. I'm more realistic now. There are some residents who try to conversate with my loved one when they are able to. It would be nice to see more vegetables with the meals that are served to the residents.

Very pleasant staff, but could have used more staff. When bathroom floor was dirty around toilet, it seemed to take until the next day to be cleaned. Husband was there during COVID, so activities weren't going on. Price seemed reasonable.

I was quite pleased with Heritage Muskegon. [name removed] was excellent, accommodating, and very professional. The facility was clean and well maintained. The staff was very friendly and I could see in the vast majority a true commitment to caring for the elderly. Nursing staff was great to work with. The fours that you see were primarily due to what I would consider a shortage of staff which is/was common at that time. This put added pressure on those who were there and as a result there were some minor gaps in care but certainly nothing significant. I can't imagine this wasn't true across the industry. Overall high mark's and highly recommended.

Majority of the staff was very friendly, but when it came to memory care and our loved ones health it was just not the right place for them. Overall the staff was always friendly and kind, but one nurse in particular was rude and very impatient with the residents, but there was some staff that was especially kind and caring were [name removed], [name removed], [name removed], [name removed], and [name removed]. When it came to memory care they wanted a quick fix, when what was needed was a little one-on-one time, patience, and a distraction. Meals always looked good and mom usually cleaned her plate. Not enough to keep the residents occupied/entertained. It would have been great for them to tell a story, read a book, sing songs, ask questions, etc. If there had been more activities planned and if the staff was better trained to work with memory care patients, it would have been better.

It's a very friendly place and very clean. They were very helpful answering any questions and things like that. The care was very good, and they did everything they were supposed to do.

My mom loved the food that they served and said everyone on staff was very friendly and welcoming to her. My mom is anxious/introverted so she did not participate in activities that they had provided.

Good community, too far from family to visit.

Good community, it was too far for family to visit.