Heritage Senior Living

We toured this community when we were looking into care options for a loved one. This was a very nice looking community, and the staff all seemed very friendly! We ended up selecting a different place that worked better for our loved one, but this is definitely somewhere we would have considered.

This is a wonderful community for anyone with Memory issues. Very clean and many surprising amenities for the residents. Would recommend for anyone who needs memory care.

I have seen many places and the Heritage Elm Grove is relatively new and they are not at full capacity yet, but so far, everything is just great. They have a friendly and caring staff. My mom and her husband both stay here and love it. I've finally found it!

I especially like how they looked after my father, in ways that my previous experience, I really had to be on my toes about. For instance, setting up medical appointments; they've really been on the ball about that kind of thing, and they've never dropped the ball so far. He gets help getting out of bed, showering, getting to meals. The staff work well together. They're very conscientious about telling my father what they are about to do. He's more comfortable, feels happier, and he feels happier since he's been there.

We moved our mother into Heritage just yesterday, and she seems to be adjusting very well. The staff are friendly and helpful, and the facility is clean and well laid out. Residents can control the temperature of their apartments, and my mother's apartment has new carpeting and is quite spacious. The facility is relatively new (2009), so it has amenities like granite countertops in the bathroom.

1-5, 5 being the best, I rate Heritage at Deer Creek a 6. It's that good. Besides prices being too high, I am pleased with the services they provide, cleanliness of the facility, staff is friendly, and care is good.

Things are going really well so far. We are pretty happy with them. It's clean and there are no odors. It's a really good place. They have a really good patient to staff ratio. It's relatively small. Everyone is pretty talkative and friendly. They are pretty attentive and responsive, and will call me if there is an issue. They do some outings, and they took them to a Brewers game. The food seems to be good. They had good reviews, and a waiting list, and that made me pretty confident.

This new facility has recently opened. Beautiful mission style decor throughout, with very well thought layout. Welcome the common areas with skylights and plenty of windows. While touring I notice their was one centered courtyard with concrete patio for the residents to be outdoors. I use to live in this area, remembering this use to be a wetland area behind Sunset playhouse. Also train track runs behind parking area through the downtown main business area of Elm Grove. Tracks are a block away. Never received a follow-up call from this facility.

Of the many assisted living / memory care units I visited in a week, left happy. First impressions, no nursing home smell upon entering, residents were laughing, a group was organizing their newsletter, group watching TV and the staff was very attentive to the residents. Did not feel rushed, given time to look at various apt. layout plans while having my questions answered. This was the only Heritage facility that gave me a follow-up call the next day and again at the end of the week to thank me for touring and any questions I still may have. Was told that my parents will be a welcomed addition to their fine residents. This impressed me the most as I had in my work history many years of hospitality and customer service as a buyer. Follow-ups are very important as it shows interest and effort. Ivory and the staff went out of their way to greet saying Hello, how are you etc.,. with smiles in their voices. Beautiful quiet park like location yet close to main fare of grocery stores, restaurants, doctor clinics and hospitals. Airport also close by for out of town relatives.

This is a nice place, they do a good job. My mother is here in the memory care. It's clean and the staff is friendly. I would use them for dad too, if they could both be in the same place, unfortunately, that doesn't work so well for them.

Caregivers are so caring and sensitive to the residents needs. Willing to work with my mom on her incontinence needs. Really happy we made the change for my mom's needs are being met with out me demanding them.

We like the size ,commitment from staff, and the ownership of not being a corp. Top marks in all categories

They did a great job taking care of my loved one! The facility itself was always clean and nice looking, and the care and activities provided were good. The care staff, however, were unbelievably wonderful. My loved one could be a little difficult to work with, and they were so patient, and so compassionate. They were unfailingly kind to her every minute of every day. I stayed with her the last few days before she passed, and it blew me away how caring they were. I really can't say enough nice things about them! I would definitely recommend this place to someone looking into care.

Overall, we are very happy with this choice. It is very clean, and the staff are always very friendly! Our loved ones have not yet participated in the activities, but they do offer them. The price is comprable to others in the area. It's a big jump from the price of assisted living, but it's reasonable. They were able to find a 2 bedroom assisted living apartment here, which is much better than paying for two separate apartments.

I am very happy with Heritage Court! Everything is going really well and my loved one is happy here! When I walked in, I really liked the atmosphere. It just felt so open! All the residents are able to move around and they are not restricted to one room. So far, it is working out really well here!

The staff was terrific! They were very helpful in the selection process and addressed my mother's concerns. Some of the residents included her in their daily activities right away. The food was very good and offered a variety. She loved her little apartment! My mother passed away after one week of living at Heritage. She had been living at my home with my husband and I for over 5 years. I think she felt comfortable at Heritage and did not want me to deal with her death. The staff were so helpful to me when she died, offering comfort and making the proper calls for me. They told me how much they enjoyed her during her brief stay. I would recommend Heritage to everyone. The building is set up very well and offered nice amenities. The apartments are well laid out and inviting. She enjoyed watching movies with her new friends in the theater. I think she would have enjoyed living there for many years. All of the staff were welcoming and very helpful in my mom's adjustment to a new setting.

The weekend I had to move her I needed help, and Heritage was ever so helpful. They are attentive to everyone of her cues. The nursing staff was great she gets a lot of attention. It has taken a lot of stress off of me.

This is a very nice community. It's a fairly new facility, and it looks nice and is kept very clean. The staff have all been very friendly and easy to work with. They've got what looks to be a good variety of activities, although I'm not sure how much my loved one is participating at this point. The location was also very convenient, and will make it easier to visit more frequently.

All aspects very promising. Downside is upcoming wait list for Spring. Views not the best and outside areas limited. They take medicaid and COP. Will be able to offer solutions for medical transport.

They could use some improvement on the activities. I think they could have more variety and just overall more activities. They don't offer many trips out. I'd like to see a lot more opportunities for the residents to go out into the world. It's a very quiet, secluded place which is kind of nice but it's also secluded in that you can't get anywhere walking. I think the overall structure of the building is very nice. Both the caregiver and administrative staff are responsive and attentive. It's a very nice place.