Heritage Senior Living

This new facility has recently opened. Beautiful mission style decor throughout, with very well thought layout. Welcome the common areas with skylights and plenty of windows. While touring I notice their was one centered courtyard with concrete patio for the residents to be outdoors. I use to live in this area, remembering this use to be a wetland area behind Sunset playhouse. Also train track runs behind parking area through the downtown main business area of Elm Grove. Tracks are a block away. Never received a follow-up call from this facility.

Of the many assisted living / memory care units I visited in a week, left happy. First impressions, no nursing home smell upon entering, residents were laughing, a group was organizing their newsletter, group watching TV and the staff was very attentive to the residents. Did not feel rushed, given time to look at various apt. layout plans while having my questions answered. This was the only Heritage facility that gave me a follow-up call the next day and again at the end of the week to thank me for touring and any questions I still may have. Was told that my parents will be a welcomed addition to their fine residents. This impressed me the most as I had in my work history many years of hospitality and customer service as a buyer. Follow-ups are very important as it shows interest and effort. Ivory and the staff went out of their way to greet saying Hello, how are you etc.,. with smiles in their voices. Beautiful quiet park like location yet close to main fare of grocery stores, restaurants, doctor clinics and hospitals. Airport also close by for out of town relatives.

This is a nice place, they do a good job. My mother is here in the memory care. It's clean and the staff is friendly. I would use them for dad too, if they could both be in the same place, unfortunately, that doesn't work so well for them.

Caregivers are so caring and sensitive to the residents needs. Willing to work with my mom on her incontinence needs. Really happy we made the change for my mom's needs are being met with out me demanding them.

We like the size ,commitment from staff, and the ownership of not being a corp. Top marks in all categories

They did a great job taking care of my loved one! The facility itself was always clean and nice looking, and the care and activities provided were good. The care staff, however, were unbelievably wonderful. My loved one could be a little difficult to work with, and they were so patient, and so compassionate. They were unfailingly kind to her every minute of every day. I stayed with her the last few days before she passed, and it blew me away how caring they were. I really can't say enough nice things about them! I would definitely recommend this place to someone looking into care.

Overall, we are very happy with this choice. It is very clean, and the staff are always very friendly! Our loved ones have not yet participated in the activities, but they do offer them. The price is comprable to others in the area. It's a big jump from the price of assisted living, but it's reasonable. They were able to find a 2 bedroom assisted living apartment here, which is much better than paying for two separate apartments.

I am very happy with Heritage Court! Everything is going really well and my loved one is happy here! When I walked in, I really liked the atmosphere. It just felt so open! All the residents are able to move around and they are not restricted to one room. So far, it is working out really well here!

The staff was terrific! They were very helpful in the selection process and addressed my mother's concerns. Some of the residents included her in their daily activities right away. The food was very good and offered a variety. She loved her little apartment! My mother passed away after one week of living at Heritage. She had been living at my home with my husband and I for over 5 years. I think she felt comfortable at Heritage and did not want me to deal with her death. The staff were so helpful to me when she died, offering comfort and making the proper calls for me. They told me how much they enjoyed her during her brief stay. I would recommend Heritage to everyone. The building is set up very well and offered nice amenities. The apartments are well laid out and inviting. She enjoyed watching movies with her new friends in the theater. I think she would have enjoyed living there for many years. All of the staff were welcoming and very helpful in my mom's adjustment to a new setting.

The weekend I had to move her I needed help, and Heritage was ever so helpful. They are attentive to everyone of her cues. The nursing staff was great she gets a lot of attention. It has taken a lot of stress off of me.

This is a very nice community. It's a fairly new facility, and it looks nice and is kept very clean. The staff have all been very friendly and easy to work with. They've got what looks to be a good variety of activities, although I'm not sure how much my loved one is participating at this point. The location was also very convenient, and will make it easier to visit more frequently.

All aspects very promising. Downside is upcoming wait list for Spring. Views not the best and outside areas limited. They take medicaid and COP. Will be able to offer solutions for medical transport.

They could use some improvement on the activities. I think they could have more variety and just overall more activities. They don't offer many trips out. I'd like to see a lot more opportunities for the residents to go out into the world. It's a very quiet, secluded place which is kind of nice but it's also secluded in that you can't get anywhere walking. I think the overall structure of the building is very nice. Both the caregiver and administrative staff are responsive and attentive. It's a very nice place.

The price was very competitive. My mom doesn't need a ton of care but what she needs is good. They check and make sure that she takes her medicine in the morning and the afternoon, they do her meals and housekeeping and they help her with a shower if she needs it. They are very good. It's been a god send of relief for me. They have plenty of activities. My mother was never one to do those kind of things and she goes to everything that she can! She adapted right away.

They do a great job. They have a good staff of friendly people and they take good care of my mom. I really like what they do. I can't think of any ways for them to improve at this time.

We're very pleased, the value is very hard, it has nothing to do with heritage, just the overall cost of assisted living and it also requires a sense of alternatives for the levels of care which is information we don't have. What the facilities provided all varied with the costs they told us. The activites are hard for me to evaluate only because during the period we've been there they've been building, I don't mean construction, but they have a lot of empty rooms and as they are filling up they're getting more activities so I think it will improve. The other options we evaluated were so short on one measurement or another with the kinds of things we were looking for and Hertiage provided virtually all of them: it's a new facility, it's clean, the staff is very good and it also gives a different feeling, much less instituational

Heritage West Allis is very nice. Our loved one had high demands and needed higher levels of care, which they are able to provide. She has her own place and the price was very good compared to where she was before, actually only paying half of what we were paying before. The community is close to were she used to live. They are feeding her very well and we feel like she is being taken better care of now. Overall we are very happy and lucky we found Heritage and would recommend it to anyone.

We tried to get into another Heritage at a different location, but they had no vacancies, so they told us to check here. We are happy with Heritage and would definitely recommend it to others.

The reason we choose the “Heritage Middleton” was because of our first tour. The representative took us around and showed us the units that were available and informed us of all the amenities, the tour was really good. They have a really nice atmosphere and their location is ideal. I like the fact that she can from one level of care to the other without have to move to a different community the “age in place” feature is really nice. The food is good and the outdoor commons have plenty of seats and shade for when people just need to get some fresh air.

Loved this place! Everything about it seemed to fit except for the location :-(. Would love something a little closer to home.