Heritage Senior Living

Only apartments, not bed/bath Memory care no t ready Doctor needs to deem incompetent cannot make own decisions Studio price includes shower housekeeping laundry meds two meals per day Unfurnished

I did not tour this facility. Thier West Allis location is very nice.

no state funding at this time. Visited with the director.

RCAC, Public Funding, $2950/6500 20 Bed, no mention of acceptance of mental illness. Potential....

I did tour this place and it's beautiful and I do know some people who have loved ones here but I have some concerns because we know of one person who had to remove her mother from here because of some sort of incident. I also believe that the contact person was not completely honest with me regarding my questions about the incident and was only concerned with getting a name. I would have rather heard her side of the story. I also don't think she was completely honest with me about the staff smoking situation. I expressed concerns about smoking and she did not divulge to me that she is a smoker and but led me to believe that she did not like the smoking either. I was told (granted it is here-say) by the same family that removed their mom that if you needed to find the staff just to look in the smoking area.

This is not our first time in respite care. The location was convenient for our family, but I would not take him back there again. Response to call button was not timely. They were understaffed, and the quality and experience of the staff was often lacking. Lack of communication or miscommunication was another issue that was quite frustrating.

The facility is new so very lovely. The food is adequate. With so many different diets and health issues to consider I am aware that meals can't be restaurant taste. I am disappoint in the lack of knowledgeable care in the assisted living area. My friend has lived there for nine months and there is only one person including administration that I know of who is still working there. The turnover is frequent although that maybe typical of assisted and nursing care jobs. My friend was just moved to the memory care unit so maybe there is better healthcare there.

Recently they have let some good front-line people become disillusioned and leave, while adding more layers of administrators. Loss of a full-time nurse was a bad sign. Basically a race to the bottom line, like most other AL facilities.

It's just one tall building with a lot of empty space around it, just care grass, but it is newer and I've heard that a lot of people are moving here from other places because it is newer. But we didn't like that there was nothing around it and was bare.

If someone going in to assisted living needs anything out of the ordinary because of a disability, such as a bidet, schedule requirements, etc, make sure you ask questions. Some is related to differences between assisted living which we can deal with independent living which we can deal with, but some is the facility rules. Make sure food sensitivity issues can be addressed as well. We were told they could be then, in the end, cannot be.

Some of the staff are great, many are not. As someone who formerly worked in a care facility, and as a family member of a current resident here, I find the way the staff communicates with (and fails to communicate with) family members, very unprofessional. The resident’s room is frequently dirty Some staff appear reluctant to help residents with personal care needs, resulting in residents sitting in wet/messy clothes. Laundry seems to be randomly dispersed among residents- despite labeled clothes, our family member often has their own clothing missing, and is dressed in other people’s clothes instead. Oh- and why plastic utensils at mealtimes?? IFyou can visit your loved one daily, and are willing and able to advocate for their needs, this MIGHT be an acceptable choice. Otherwise, keep looking for a place where the administration is willing to acknowledge and correct mistakes, and promotes an atmosphere of excellence among staff.

There are some great individual caregivers in Memory Care, and some not so great ones. Often understaffed. Basic needs not consistently met. Residents often only changed 2-4 times in 24 hours. No one warned us about all the different behaviors: yelling for hours on end, fighting, food stealing, residents roaming into other residents rooms, etc. It's a very chaotic atmosphere and stressful for residents, staff and families. Very little fresh or non processed foods or fruits. I never have a day where I feel my husband is getting the care he requires.

The people who are with the residents are very nice, but admin is disorganized big time. We paid for extra services that were not done. We finally got our money back for these services they didn't do. [names removed] are wonderful. The front desk girl is unfriendly to say the least. I thought there food was good and a variety. Lots of choices for beverages too.

Unfortunately, I could not recommend HERITAGE West Allis Memory Care to other families. While the facility is beautiful (very homey, wide hallways, warm wood-tone doors, charming decor in common areas, lovely outside patio), looks can be deceiving.At a minimum, I would expect that Mom be dressed in the morning; PJs on at night; Depends always dry; showers once a week; apartment smells clean. These things didn't happen. On too many occasions, when I arrived to visit Mom, her room smelled strongly of urine and her Depend was completely saturated and soaking through onto her armchair. The second time this happened I started to do closer surveillance with a Nannycam monitor. On many days, the care she received was very good. However, too frequently for my comfort, this was not the case. My perception was that the Memory Care unit was often short staffed, and while the caretakers intentions were good, there just weren't enough of them to meet the needs of their large Memory Care population. Follow through by senior staff when I expressed my concerns didn't seem to have much impact. I often wondered if the senior staff were just spread too thin, with 3 large communities to manage: Independent Living, Assisted Living and Memory Care. I moved Mom to another community, dedicated to exclusively to dementia/Memory Care, after only two months at Heritage West Allis Memory Care.

They have listened to our complaints. Looks good from outside but beware staff are not as friendly as outside looks. Picked because moms moms term care insure for sure covered it.

Overall mediocre to sub-par experience. Lovely facilities nice individual rooms a nice selection of activities. Large emphasis on resident independence only very little assistance and very understaffed. High rate of turnover. I would only recommend for someone looking for very, very minimal care.

I would tell other's, don't go here. We've had several bad experiences here. One time I went to visit my loved one, who has dementia, and they were sitting in the dining room with a plate of long spaghetti. It was not cut up and it was served with a spoon. My loved one has dementia and they tend to walk around. We saw that their toilet was leaking and it took them weeks to get back to us about it. We found out that the toilet was not leaking, but my loved one was urinating on the floor; they were missing the toilet due to issues with their vision. It still took them weeks to check on it, because their maintenance guy was out. They should have checked to see if the toilet was leaking right away. There was a puddle being tracked throughout the community. Not only is that a slip hazard, but it's also unhealthy. They're also supposed to do their laundry, including the bedding every week. I was sitting there when someone came to take the laundry and they only took the basket, but did not take linens, towels, or the sheets off the bed. They didn't do that right in front of me. Most of the staff were mostly on their cell phones as well. They responded to these issues with a brief email and nothing else. One time my loved one wasn't getting the medication(s) they were supposed to be getting. It wasn't a medication error, it was a missing medication. There was a person doing the pill/medication pass, they stopped the director as she was walking by and informed her. She acknowledged it and walked on. She didn't apologize and she didn't show a genuine interest in resolving our problems. After we told her we were going to leave, she just sent an email. She didn't ask if we could sit down and talk about it. She just said, "I know you've had some complaints recently about the toilet, is there anything else?" She didn't reach out any further than that. To receive that kind of response, for the cost we paid, was shocking.

They would not allow, my loved one to use the indoor pool. There was terrible communication with the doctors office. They increased care services costs unexpectedly, and without any notice, they attempted to take out additional funds from my bank account. I removed my loved one from this facility and would not recommend this place to anyone.

Our loved one is very unhappy there - all of the activities they were interested in were cancelled. Also they have continued to come into our loved ones room at a certain time after we have repeatedly told them if nothing is wrong to please come at a different time and it has not happened

Expensive and continually cutting corners to save $ at the expense of residents. Concerned about their convenience not the happiness of the residents. We have no complaints about 1 &2 shift nurses and cnas on 2nd floor. Other problems exist.