Heritage Senior Living

Moving my father into assisted living did not go smoothly. There seems to be a real issue of accountability for providing care. It is a systems issue and not an issue of one or two employees. Also, someone with some dementia there is no system in place to orient and help that individual get used to the routine so they can feel very lost. That was my father's experience.

My first impression is 'beautiful'. After my Mom moved in, there was problem after problem. Medications weren't set into place, staff doesn't always come when the call button is pushed. (As with any business, the place cuts corners and tries to run on a skeleton crew.) The staff are not CNA's, which surprised me because the cost is so high. Some of the staff are nice, others are not. Some of the staff know what they are doing, some do not. If your loved one is on oxygen or needs a breathing treatment, they'll be waiting, as these young, untrained gals stand around and wonder what to do while you watch your loved one gasp for air. It's a bit heartbreaking to say the least. I've addressed these issues several times with the head nurses and administrative staff. They say they will take care of it. Things go well for a few days. Then something else arises and it's back to square one.

Our experiences with this community has been okay. I'am having some issues with the head nurse. Also I'am not really happy with the some of the staff members. It is a nice and clean facility, they do a good job with the cleanliness. They do not offer many activities in the memory care unit, I wish there was more. I'am going to have care meeting with the assisted director, so we can work together to resolve things.

This facility from the moment we stepped in the door to the second we left was absolutely gorgeous nothing out of place immaculately clean however the woman who toured us around was pretty sick and showed no concern for any of the people staying there she coughed everywhere including into her hands never sanitizing and continuing to open all of the doors through the whole facility and watch as extremely concerned with the fact that they were not a facility that would make arrangements with family care if in fact you ran out of self-pay

We recently moved my Mother to the Heritage in Pewaukee. Everyone was very attentive and helpful during the process prior to her actually moving in. David helped guide our family on how to make the move. Kim was helpful in assessing my Mother's needs. That attention stopped once my Mother moved in. There were very few staff available. The staff that were there seemed lost. Most responded by saying they were new and did not know. David and Kim were no longer around to answer questions and we had no one to go to. My mother's stay was short due to our lack of confidence in the staff that were actually there. It was a stressful and disappointing experience.

I am very disappointed with the care provided at Heritage. The memory care has a poor lay out, high turn over in staff including the Director position, Nurse, and care staff! Many families are VERY unhappy! Rooms are nice, but care staff does not clean. My loved one was often not shaved, bathed, or even engaged. Activities is ok, but do not have enough staff on for cares OR activities! I feared for my Father when I was not there! I would often cry when leaving, but was advanced dementia and felt I could not move him.

Beautiful facility, friendly staff, however I would not consider Heritage Elm Grove if you are seeking care for a loved one who has dementia or Alzheimers ( especially if they are mobile and exit seeking) as they are not trained or staffed to take care of these people. Our family was told we needed to find and hire an independent 24 hour, one on one care taker to handle our mother in order to stay there.. We were not given the required 30 days, or any notice or time to make these arrangements. We then moved her into our home and hired a caregiver until we can get her in a facility who has enough trained staff who can help acclimate her into a lock down situation, and give her the care she needs.

My father has been a memory care resident at Heritage for over 1 year and things have not gone well. The staff "mean" well but administration does NOT give proper training to the staff to help them assist residents with dementia/Alzheimer's. They have NO clue. Nursing has been good when it lasts but it has been over-turned so many times I can't remember if it has been 4 or 5 new head nurses over 9 months time. There is NO carry thru. Activities is great. I would recommend Heritage for Independent/Assisted Living but NOT Memory Care.

This review may be premature and hopefully things will improve at Heritage at Deer Creek. However, right now, I would have to give them a failing grade. They have a very poor system of allowing visitors in and out of the Memory Care unit. You push the doorbell and stand there forever waiting for someone to come and assist you. They really should have cameras set on both sides of the entrance and have someone monitoring the cameras so that they could push a button and allow the door to be opened. We were informed prior to taking our loved one there that they would be given assistance making their bed. From what I have seen, that is not happening. Also, we were informed that they were doing the laundry, I would assume that also means that they would put the clean laundry away. That also does not seem to be happening. The staff on that floor does not seem to be very good. In my opinion, they tend to be very lazy. The staff also changes the TV channel from METV (old sitcoms) to [removed] (BET). The channel should remain on the channel that was set for the loved one. The staff also turns the heat down. We have always set it high, as our loved one gets cold easily. I also believe that she is not getting bathed as she is supposed to be. The bath towel does not appear to have been used. Also, it took way too long to have electrical outlets installed. I do not mean to be so critical, but hopefully, this review will encourage changes.

My mom was at Heritage Monona in the extended care AL wing for just over one month. She was receiving adequate care at first. The first red flag was that multiple employees had been there a shorter time than her. They have an extremely high turnover rate. In December, a Norovirus swept through the building. My mom got the virus and was put in isolation in her room. Heritage never notified me. A visiting nurse saw her and noted that she was weak and a bit confused. That same nurse came by two days later to find her in the same clothes and sitting in her own urine. They hadn’t gotten her up and helped her change in 2-3 days. The nurse was horrified and called for an ambulance and spoke to the building director. And still Heritage never notified me. My first indication that something was wrong was when ER called me with admissions questions. Horrible care, poorly trained employees with poor attitudes. I moved her to a safer facility when she got out of the hospital.

Would not recommend. Always short staffed. High turnover of undertrained staff. Food is good and choices offered. Laundry is a disaster. You may or may not get your clothes back. Rooms not cleaned on a regular basis

I moved my dad from that facility to one in [facility removed]where I live, almost 2 years ago, because my dad did not like it. The rooms were too small and the entire locked unit was too small. It was really noisy and dirty. I would not recommend that facility for anyone.

Communication was poor no one to answer the phone after 5 pm Personal caregivers were negative at times and very demeaning . I would never use the West Allis Heritage for myself or any relative or friend again.

Hoping to move mother into dementia unit when she needed extra help. But they could not take her because of compliance issues. She lived in assisted living for several years and we were told moving her to dementia unit would not be issue. After learning about compliance issues I would not have kept her there anyway. Very disappointing. False advertising / unethical marketing practices if you ask me.

Our family had an in person tour with Heritage Middleton and we did not like the layout at all, there were several people just quietly sitting in wheelchairs in the hallways.

My father's room was a pig stye the day we moved in. We cleaned it for over 8 hours, and it was never cleaned again. It had a big problem with ants and flies. I had to put my father's clothes out in the hallway to get them washed. He was not bathed until Hospice got on board. The rates went up every 2 months. I had a nurse try to pressure me into having my father move to memory care, saying that my father needed more care, which is more expensive. My father wasn't getting any care. My father didn't want to wear the call button because no one would answer it. He had better luck leaving his door open to and wheel his wheelchair to find someone. My father was sane enough to figure out that wearing the button didn't work, and yet they were pushing for him to be moved to memory care??? The food was ok, but it was rare that there was butter, salt, pepper, sugar, cream, or condiments. Silverware and coffee cups were always short in supply. The office staff always had their heads on the computer screen and had no time to actually talk about my father's care. The aids that cared were overworked, and the aids that didn't care were on Facebook or texting. I visited my dad every day as I knew he was not being cared for.

They fail to communicate effectively and will try to increase your LOC without a 30 day advance notice of price increase. I would never recommend Aspire.Replace management as well as those at corp level. Even corporate was terrible, they had no desire to communicate nor offer resolution.

The administration at Heritage Muskego does not respond to family concerns, does not staff well and is seldom available for promised care meetings. Although some of the daily staff are caring most do little to engage the residents, activities are minimal and child like - they are not treated like adults. Many of the staff are third party “caregivers “ not Heritage employees. If your parent needs additional help this is NOT the place for them.

Complete turnover in staff, management. Unable/unwilling to care for family member’s basic dementia issues. Memory care unit not accepting patients due to staffing and management problems. Decisions are run from corporate office - not by local medical staff.

I would tell others looking into Aspire Oshkosh to make sure to be an advocate for their family member and ask questions. The communication with families and answering of their questions is something this facility really needs to improve on.