Heritage Senior Living

My dad was only in this community for a short period of time but it was the worse experience and I am very disappointed in the quality of care he received. First of all they should never consider themselves a memory care unit because they did not do one thing that there where supposed to do to help him out. The staff never documented anything or kept any kind of record of what my father had eaten or any of his showers and bathroom visits. Also my wife on two occasions had gone into my fathers room to visit him and had found pills just laying on the floor. When she had asked the staff member what that was from or what the medication was she could not answer that question. My dads teeth also rarely where brushed and he often woke up from his sleep soak and wet because of the lack of bathroom help they provided. Overall my dads experience was awful and I would never recommend this place

My dad was the resident at Heritage Memory Care. Five stars for activities --David, the activities director, was warm, compassionate, and very friendly. Friendliness - 3 stars. We became very close to some of the caregivers, but once we became concerned about their lack of care, we felt we were getting the cold shoulder. Cleanliness - 2 stars. My dad wasn't clean, but the building was. My dad's room was cleaned occasionally but never very well. The other categories = 1 star My family and I were extremely unhappy with the care my dad received at Heritage (Middleton, WI) Memory Care. His belongings were lost routinely, including his glasses, his hearing aides, and his teeth. We are now in the process of replacing his very expensive bottom dentures for the second time. His face and clothes were usually dirty with food, his head became scabby because it wasn't washed well, and he was often wet. He fell often, and we witnessed his alarm going off but no one coming to attend to him. I think most of the caregivers at Heritage meant well, but they aren't CNA trained, and some weren't very reliable. One time we asked two different aides to call the nurse because my dad's catheter wasn't working right. They both promised me they would call that evening. Neither one followed through, and my dad came down with a terrible infection as a result. We also asked that my dad receive some TLC after he had some teeth pulled. Nobody offered him saltwater rinses, aspirins, etc. They didn't do anything for him. The memory care unit went through five different nurses while we were there. If a nurse had been available when my dad fell and gouged his elbow, maybe he wouldn't have had an infection in that elbow for the next three months. We finally moved my dad to Sebring at Coventry Village and are very happy. He's clean and up and about with his walker (at Heritage he had been reduced to using a wheelchair). He rarely falls anymore. He's safe and well-cared for.

My brother in law was there in Enhanced assisted living and all I can say is DON'T but your loved here. The director of nursing was very rude. He would ring because he needed to be changed, they'd come in turn off his necklace that would let them know he needed something and then say they had to get someone to help. Hed sit in his dirty diaper for 20 minutes. If it was almost lunch he'd have to wait till after lunch. They are very short staffed. He ended up with a bedsore!!! This place was a nightmare. I could go on and on how bad it was. Please dont put your loved one here.

I would be remiss if I did not warn others about this “assisted care” facility. Be warned it is beautiful, rooms well maintained, eating areas are open, and it is easy to envision the one that you love living there. I get it when your parents or significant other is at that stage where assisted living is the only option all you want is a place that you can trust and is beautiful. However, if you are considering this facility again be warned. Money does not buy good care when the facility mismanaged. Check out this little gem about the facility that you are considering – news. We had great plans for my Dad when he moved in after rehab. It is true that we did not know that he was very close to death. It is true that the clothes my Dad wore on Easter Sunday were still on him and soaked straight through on that following Monday, found by my Mom. It is true that I had no words of comfort for my Mom, except this facility is [language removed] and it is true that after my father had passed this facility was going to charge my Mom for a care bracelet that was only used at their facility, they had apparently forgotten to remove it in their rush to ship out my Dad’s body. Are there good caregivers there? Possibly but the negative outweighs the positive. If you read the above and are still considering this facility as an option, I will pray for you and your loved one so that your experience is not the same.

I would be remiss if I did not warn others about this “assisted care” facility. Be warned it is beautiful, rooms well maintained, eating areas are open, and it is easy to envision the one that you love living there. I get it when your parents or significant other is at that stage where assisted living is the only option all you want is a place that you can trust and is beautiful. However, if you are considering this facility again be warned. Money does not buy good care when the facility mismanaged. Check out this little gem about the facility that you are considering – news. We had great plans for my Dad when he moved in after rehab. It is true that we did not know that he was very close to death. It is true that the clothes my Dad wore on Easter Sunday were still on him and soaked straight through on that following Monday, found by my Mom. It is true that I had no words of comfort for my Mom, except this facility is [language removed] and it is true that after my father had passed this facility was going to charge my Mom for a care bracelet that was only used at their facility, they had apparently forgotten to remove it in their rush to ship out my Dad’s body. Are there good caregivers there? Possibly but the negative outweighs the positive. If you read the above and are still considering this facility as an option, I will pray for you and your loved one so that your experience is not the same.

Do not send your loved one to Heritage They do not have enough help Memory care unit has one or two caregiver over night for 40 residents My loved one is never bathed unless we do it My loved one is Always left in soiled depends it is sad to visit and find them like this Laundry piled up And management does not know what to do to make this place better

Facility has gone down hill over the past year. Staff shortage has led to unacceptable level of care with day to day hygiene and bathroom assistance. It would be better to have fewer scheduled “activities” and more practical care. Some staff members have been disrespectful to family and unwilling to follow medical instructions. We are currently on a waiting list at another assisted living home.

Worse assisted living place ever! My parents have been there for 6 months and we have finally had enough! We pay so much and nothing ever gets done! My mom is on a puree diet and she hates the food. So instead of finding ways to feed her other things or use a food processor they give her oatmeal, 3 times a day EVERYDAY!! We tell them stop with the oatmeal and they don't! If you complain about anything nothing happens. They never come into their room and my mom takes care of my dad! It's too much for her but it never changes! The aides are constantly yelling at each other and a nurse has yelled at me for finally getting sick of asking them to shave my dad!!! And water, something everyone needs to survive, NOPE! I see water on the cart but they never give you want unless you ask. They love to give you juice though. I have so many complaints about this place....DO NOT PLACE YOUR LOVED ONES HERE, UNLESS YOU JUST DON'T CARE!

Do not go here or send your loved ones!! Dad was here less than 2 months. Short staffed, staff that doesn't care, upper staff does not reply to emails, they do not follow through on what they promise for care. Nice facility, but care sucks!!

Lazy staff. The new management never interacts with the residents. The Dementia Care area smells like urine and the resident's look dirty. Staff spends more time on their cell phones than taking care of my family member. It's a dump.

We are not happy with this community. We had to pay for extra days when she had not moved in. We had to sign before she got in. The room was much smaller than what we informed. They did not take care of my mom's need. They did not give medications for 2 weeks. They are always changing staff. Manager is not helpful. I would recommend this community for others.

This IS NOT the place to move a parent you love! The care provided was dismal. Theft prevelant. Do not be fooled with an Elm Grove address. Best day we had there was the day we moved our parents out!

Very high turnover. Chronically understaffed. Does not provide services promised and to the point resident safety is compromised

My father resided there for 7 1/2 months. There is no continuity in the care received. They are in a perpetual mode of on the job training. There were 5 instances of theft. This is a real estate company that has no business being in the managed care industry. There is no accountability to the residents. What they pitch to you during the tour is not the reality they maintain. Beware.

Everything was great until they started hiring really uneducated staff causing the little staff they had to quit or transfer. My father ran away from the totally "secure unit" in memory care. Management only cares about money. They have had 8 different head nurses because they can't handle it. My dad never had showers unless I asked. Staff was very rude and inappropriate and love teasing and mocking the residents. I regret with all my heart putting my dad in there. Night shif was heartless, I used to come check on my dad around 1am just to see how things were and found night staff asleep multiple times and when I told trish the community director she didn't really care and I was very disappointed in this place. [removed]