Heritage Senior Living

It was a beautiful facility, very new and clean. But the place is WAY too big. My mom was never given any opportunities to walk with her walker, dining room was way too far from her room. She had multiple falls, and wasn't getting a bath or hair washed often enough. My mom never once was asked if she wanted to attend any activities, she did not get a monthly sheet of activities, or meals. She was basically in her room in her recliner with her door shut all day. She was not able to walk unassisted, as she falls frequently. The only time she saw other people was at meals. She absolutely hated the food.

I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.

Overall the experience diminished over the 2 years my mom was there. Turnover in staff was a big issue. The new staff didn't know my mom very well and my mom was drugged up for a while before we took some action. The activities directors came and went every 2 months or so. In the beginning I would give all 4 and 5s but at the end 1 and 2s. That's why many are 3s.

Very large, corporate for-profit facility. High staff turnover rate-often understaffed due to employees not showing up for work. Main areas clean, hallways, dining areas need attention. Good activities. The only consistent staff member was [name removed] who has been at Heritage for years and is excellent -overworked and underpaid for all she contributes-she know every resident personally and is so helpful. Heritage is extremely expensive -moved to a smaller facility with a room 2x the size, better level of care from daily caregivers for over [fee removed] less per month. I would recommend for anyone seeking living arrangements for a senior who does not have any needs-can live independently just needs the added supervision/medication management. Facility has tons to offer and is a great location. For seniors who need more care/assistance I wouldn't recommend-too inconsistent staffing and very low level of care. [name removed] is the activities director there and goes WAY above and beyond her role helping others, checking in on everyone-she genuinely cares-she is the only person still there 8 months after we moved in/all other staff left-not all replaced-no Social Worker, no RN hired on site when se left-no idea who to contact when there's a problem bc staff turnover at administrative level as well. Again, for independent seniors it is a lovely place , clean, nice amenities and much to do.

I will not recommend Heritage to anyone in the future High turnover of staff and management makes care very inconsistent. The good staff that cares and does their job leaves after short time while the ones that sit around and are constantly on their phones are the ones that stick around. Menus are mostly processed foods with very little effort to include fresh fruits and vegetables. Not the most nutritious menu they could be serving. Staff has not been consistent with following the care plan for [name removed] and it has lead to falls and injuries that could have been prevented. [name removed] is now on state assistance and that has us now looking to them to help improve the situation.

The staff is very friendly and kind. The Activities Director is excellent. The chefs/cooks do an excellent job. Activities are very good when they happen, many days there is nothing happening. I had to ask for my moms room to be cleaned - now there isn't a head cleaning person again.

Heritage Monona was an okay place for Mom to be. Nothing fancy or special. I would have liked to have seen more activities available for the independent residents. Also a daily meal was stated on the website but was never given. I do know this was during the latter part of COVID times but...

Our experience after moving in was not the same as during the initial touring process. After moving in, we found that communication between the facility administration is horrible.

What was promised when we were looking and what is reality are far apart and somewhat disappointing but at this time we feel it is better to try and work with Heritage on improving rather than looking to go elsewhere which we feel would be more detrimental to my mother's well being. Lack of a consistent leader appears to be the main issue. Has been a lot of management turnover in the 3+ months we've been there. If that settles down they may be able to make some progress.

The staff was nice when I toured this community. Wasn’t a fan of the in wall heating and air conditioning, the room felt too much like a hotel room.

Our loved one thinks the meals are generally good but sometimes the dining service is slow so the meals aren't delivered on time and occasionally can be cold. We do think the value is over priced and right now they are understaffed which we are sure is out of their control

The physical setting and our loved ones room is absolutely gorgeous, it could not be nicer and it just feels like home to her. However they could use some improvements overall - they run out of supplies often, there are some excellent care givers and others not to much. We were also promised certain things that just have not really worked out very well. The physical therapy person has been absolutely phenomenal and really has made progress with our loved one. Also we feel that they would really benefit if they had a bus transportation system.

Our family had an in person tour and one thing that put Aspire Senior Living on our no list, is due to our loved ones condition she needed assistance walking and the doors at the community are fairly heavy and close incredibly to fast. We were told due to fire regulations the doors could not be propped open with a door stop and we did not wan tour loved one struggling to open the door and get out of the way before it closed on her.

Nice, clean facility. It is on the small side. Staff are helpful. Cost is higher than others we have seen.

We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.

We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.

We toured this community and it was very elegant and inviting. The tour was good and the staff was very friendly. The price was on the high end of our scale so unfortunately, it didn't meet our needs at the time.

The community was fairly new. The expectations that we were told would happen, didn't meet our expectations. The staff turnover was significant during my loved one's stay. Anytime we tried to speak to the administration team about my loved one's care, they made it seem it was two different things. The head nurse didn't help us at all during the time my loved one was there.