Heritage Senior Living

One of my favorites. Impressive staff and facility.

Sounds excellent. We like the location.

Spacious, decorated in warm tones, inviting.

Only saw the Memory Care area. We did not have time to see the assisted living area. Would like to return.

It is a good place. I have felt comfortable having my mom there. Just like with all places there are good and bad. Some of the staff is not completely trustworthy. The food leaves some thing to be desired. They repeated the same dishes, Layout was great.

I had a tour of this community for my mother and I have no complaints of how things went. The staff where on time to our appointment and the property was very clean when I had visited. They where very full and had a lot of residents so there was not much vacancy that I had needed. It ended up not being the right fit at the time but I would recommend it to anyone.

I toured this community for the care of my parents. It was a nice tour for the care of both my parents. They only had smaller rooms. It seemed to be nice and the community was clean and maintained for the care. I would recommend that families tour this community for the care of a loved one

I had a good tour of this community. It was a nice experience, and everyone was very kind to my family, and myself. The community looked good, everything appeared to be well maintained. The staff was kind, and friendly. There was many factors that played into where to place my parents. Unfortunately this was not the community for them, and their needs

This is a very nice community , and they have been good work with . My mother recently passed away , but they are trying their best to help my father adjust , and take care of (1)his (2)needs . We are working together to see what is best for my father , and his needs . I do really like the staff , and they have helpful , and kind . The food is wonderful . He is a nice size unit , and everything looks good . It is a still a work in progress , but overall I would recommend this community

The community has fit my loved one's needs so far. The staff is very friendly but could sometimes use some improvement in the communication. They don't always get back to me right away. My loved one has really enjoyed the open concept at this place. He also likes taking walks especially to the dollar store next door to the facility. The meals are good I haven't tried them myself but I have also heard no complaints from him so far.

The staffing seemed poor during our tour of Heritage. There seemed to be a slight odor and it did not look real clean when we walked in. This community did not seem to work for mom.

I liked the place it was nice, but they didn't handle her very well. They could have handled things a little differently. It seems like they wanted to keep upping her medications. I think it would be better for someone who is a little more docile.

She hasn't been there that long, but they are not fully staffed. It seems like they are still learning their roles and getting established since it's a new place. There is room for improvement. What they do right now is put the memory care residents with the assisted living residents for some activities, but not all, and I think the improvement needs to come in that if a resident needs less assistant than others, it would be nice to be able to participate with the apartment side for some activities. They really need more time to get the place really running. It's new, so things are in pretty good shape, but when it comes to the people cleaning my mom's room, that needs improvement.

This place seems okay. My dad has Alzheimer's and lives there. I picked this place because it seemed like some of the residents were still walking around and talking. I haven't seen any activities yet. They just sit and watch t.v. and the screen is small and the volume is low so I don't know how elderly people could enjoy that. I think if they had more engaging activities he might do more. I haven't tasted it, but the food looks pretty good. The initial appearance is really good. It was really clean and new - they do a great job of marketing but in the end it's no different than the other places. They all seem like they try to get by without doing much for the people that live there. My dad was disappointed that you have to take such small rooms because of the cost.

They didn't have the personal I felt they needed to handle mom's issues. They tried, just not enough help. I think that's an issue most places these days. Ended up taking her home where I could kept better eyes and nearer to her to help reaction her mobility needs. Because of her mobility issues and dementia she didn't know she needed help to get up and move around making her a fall risk. With the restrictions placed on care facility's they couldn't do a lot to keep her safer and less at risk of falling.

Looking back, getting to know the staff right away is very important.

The facility is amazing the apartments are about the same in all facilities. I know because I checked out many. Staff are all wonderful but I did not find them very helpful unless you give them control of everything like showering and drugs and dressing

Overall my wife would like us to be able to sleep together at night. We have been happily married for 52 ysr. She has dementia and cannot understand why no facilities in wi. Don't allow us to live together in an apartment of 900 sqfgt.

It was a beautiful facility, very new and clean. But the place is WAY too big. My mom was never given any opportunities to walk with her walker, dining room was way too far from her room. She had multiple falls, and wasn't getting a bath or hair washed often enough. My mom never once was asked if she wanted to attend any activities, she did not get a monthly sheet of activities, or meals. She was basically in her room in her recliner with her door shut all day. She was not able to walk unassisted, as she falls frequently. The only time she saw other people was at meals. She absolutely hated the food.

I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.