Heritage Senior Living

I had a tour of this community for my mother and I have no complaints of how things went. The staff where on time to our appointment and the property was very clean when I had visited. They where very full and had a lot of residents so there was not much vacancy that I had needed. It ended up not being the right fit at the time but I would recommend it to anyone.

I toured this community for the care of my parents. It was a nice tour for the care of both my parents. They only had smaller rooms. It seemed to be nice and the community was clean and maintained for the care. I would recommend that families tour this community for the care of a loved one

I had a good tour of this community. It was a nice experience, and everyone was very kind to my family, and myself. The community looked good, everything appeared to be well maintained. The staff was kind, and friendly. There was many factors that played into where to place my parents. Unfortunately this was not the community for them, and their needs

This is a very nice community , and they have been good work with . My mother recently passed away , but they are trying their best to help my father adjust , and take care of (1)his (2)needs . We are working together to see what is best for my father , and his needs . I do really like the staff , and they have helpful , and kind . The food is wonderful . He is a nice size unit , and everything looks good . It is a still a work in progress , but overall I would recommend this community

The community has fit my loved one's needs so far. The staff is very friendly but could sometimes use some improvement in the communication. They don't always get back to me right away. My loved one has really enjoyed the open concept at this place. He also likes taking walks especially to the dollar store next door to the facility. The meals are good I haven't tried them myself but I have also heard no complaints from him so far.

The staffing seemed poor during our tour of Heritage. There seemed to be a slight odor and it did not look real clean when we walked in. This community did not seem to work for mom.

I liked the place it was nice, but they didn't handle her very well. They could have handled things a little differently. It seems like they wanted to keep upping her medications. I think it would be better for someone who is a little more docile.

She hasn't been there that long, but they are not fully staffed. It seems like they are still learning their roles and getting established since it's a new place. There is room for improvement. What they do right now is put the memory care residents with the assisted living residents for some activities, but not all, and I think the improvement needs to come in that if a resident needs less assistant than others, it would be nice to be able to participate with the apartment side for some activities. They really need more time to get the place really running. It's new, so things are in pretty good shape, but when it comes to the people cleaning my mom's room, that needs improvement.

This place seems okay. My dad has Alzheimer's and lives there. I picked this place because it seemed like some of the residents were still walking around and talking. I haven't seen any activities yet. They just sit and watch t.v. and the screen is small and the volume is low so I don't know how elderly people could enjoy that. I think if they had more engaging activities he might do more. I haven't tasted it, but the food looks pretty good. The initial appearance is really good. It was really clean and new - they do a great job of marketing but in the end it's no different than the other places. They all seem like they try to get by without doing much for the people that live there. My dad was disappointed that you have to take such small rooms because of the cost.

Looking back, getting to know the staff right away is very important.

The facility is amazing the apartments are about the same in all facilities. I know because I checked out many. Staff are all wonderful but I did not find them very helpful unless you give them control of everything like showering and drugs and dressing

Overall my wife would like us to be able to sleep together at night. We have been happily married for 52 ysr. She has dementia and cannot understand why no facilities in wi. Don't allow us to live together in an apartment of 900 sqfgt.

It was a beautiful facility, very new and clean. But the place is WAY too big. My mom was never given any opportunities to walk with her walker, dining room was way too far from her room. She had multiple falls, and wasn't getting a bath or hair washed often enough. My mom never once was asked if she wanted to attend any activities, she did not get a monthly sheet of activities, or meals. She was basically in her room in her recliner with her door shut all day. She was not able to walk unassisted, as she falls frequently. The only time she saw other people was at meals. She absolutely hated the food.

I would not recommend unless you are willing and able to spend a lot of time and energy physically being present to be able to advocate for your loved one. In other words, fairly, and sadly, typical of care these days.

Overall the experience diminished over the 2 years my mom was there. Turnover in staff was a big issue. The new staff didn't know my mom very well and my mom was drugged up for a while before we took some action. The activities directors came and went every 2 months or so. In the beginning I would give all 4 and 5s but at the end 1 and 2s. That's why many are 3s.

Very large, corporate for-profit facility. High staff turnover rate-often understaffed due to employees not showing up for work. Main areas clean, hallways, dining areas need attention. Good activities. The only consistent staff member was [name removed] who has been at Heritage for years and is excellent -overworked and underpaid for all she contributes-she know every resident personally and is so helpful. Heritage is extremely expensive -moved to a smaller facility with a room 2x the size, better level of care from daily caregivers for over [fee removed] less per month. I would recommend for anyone seeking living arrangements for a senior who does not have any needs-can live independently just needs the added supervision/medication management. Facility has tons to offer and is a great location. For seniors who need more care/assistance I wouldn't recommend-too inconsistent staffing and very low level of care. [name removed] is the activities director there and goes WAY above and beyond her role helping others, checking in on everyone-she genuinely cares-she is the only person still there 8 months after we moved in/all other staff left-not all replaced-no Social Worker, no RN hired on site when se left-no idea who to contact when there's a problem bc staff turnover at administrative level as well. Again, for independent seniors it is a lovely place , clean, nice amenities and much to do.

I will not recommend Heritage to anyone in the future High turnover of staff and management makes care very inconsistent. The good staff that cares and does their job leaves after short time while the ones that sit around and are constantly on their phones are the ones that stick around. Menus are mostly processed foods with very little effort to include fresh fruits and vegetables. Not the most nutritious menu they could be serving. Staff has not been consistent with following the care plan for [name removed] and it has lead to falls and injuries that could have been prevented. [name removed] is now on state assistance and that has us now looking to them to help improve the situation.

The staff is very friendly and kind. The Activities Director is excellent. The chefs/cooks do an excellent job. Activities are very good when they happen, many days there is nothing happening. I had to ask for my moms room to be cleaned - now there isn't a head cleaning person again.

Heritage Monona was an okay place for Mom to be. Nothing fancy or special. I would have liked to have seen more activities available for the independent residents. Also a daily meal was stated on the website but was never given. I do know this was during the latter part of COVID times but...

Our experience after moving in was not the same as during the initial touring process. After moving in, we found that communication between the facility administration is horrible.