Heritage Senior Living

My mother in law has been living at Heritage (assistive living memory care) for about 2 months now. She has adjusted well and seems happy. A lot of that comes from being made to feel welcome. I have not been there much but we have not had any issues. You have to stay on top of things, as you should wherever your loved one lives. I've had to give reminders several times for things I wanted them to do. They seem to be doing many activities and they try to keep the residents out of their rooms most of the day.

Helpful. Good resources. Good communication with nurse, but need to be more practive. No monthly report on status.

Heritage is an attractive facility with friendly, helpful staff. The food is of good quality but the serving of food falls on the care staff who is not experienced or trained as waitstaff. For example, it is usually necessary to request butter, jam, etc., or a beverage refill. Unfortunately, the monthly rent also does not include basic cable.

Close prox to sister, easy to work with business mgr, good staff to resident ratio

Heritage Middleton AL/MC, opened in early 2013, is located in a beautiful area along Allen Blvd (cty hyw Q) near a large city park. The memory care unit is a well designed, secure setting with private rooms, dining area, enclosed courtyard, activity room, (gas) fireplace, and several seating areas. The caregivers are friendly and helpful. The only improvement we would like to see would be additional nursing staff and better communications between staff as well as with family. We also look forward to (promised) electronic, and therefore more accurate and legible, MARs. Their monthly charges, currently at $5050 (can vary by room size) seems high, but is in line with similar facilities in the Madison area. Activities are offered but my loved one seldom participates. We requested monthly schedules be emailed to family (option offered / chosen at admission) but after 6 months have yet to receive any. Thus lower rating for activities.

This was our favorite, but the halls seemed rather narrow, and the entrance was very small, gave the feeling of being 'closed in'.

The activities are awesome! They are good about accommodating a special diet. The size is good for us, it's a smaller memory care section than others we saw, and the proximity to her doctors.

Nice facility. tour and information meeting went well.

We toured this place when we were looking into options for our loved one. It was a nice looking community, it was clean and well kept up. We just didn't feel like this one had a good atmosphere, however. It felt very sterile and cold. During our tour we didn't see a single resident out of their room.

I like the nurse that is there, the staff is good. It is cleaner and the staff is more responsive. Much less turnover. The staff has been very consistent in the three months that we've been there. It's a bright and happy atmosphere.

They are free and friendly, She is kind of picky for food, if it has flavor or spices, she thinks it salty, I would say it's a 3.5 or 4. They don't do many field trips. I don't think they have their own vehicle. It's a very clean place, they are knowledgeable about every persons situation.

We were going to go to Heritage until we found another place. I can't put my finger on it but Heritage was just not quite as homey of place, maybe because it was a little bit bigger. It is very clean and the director was extremely friendly. I have nothing negative to say about Heritage. I just liked another place better.

Toured the Memory Care unit on Wed for Mom... I talked with Debbie on the phone, but got scheduled with Lisa Ford for the tour. She had only been 'on-the-job' for 3 days so the meeting went ok... Very nice facility, still had availability so Dad was going to complete the application and take a $1,000 check to Lisa on Thursday to hold a room. This will allow us to make a decision and/or put her on the waiting list. We are also scheduling a full evaluation so she qualifies for the weekly Respite Care program. We may take advantage of this to give Dad a break and also get her into the facility on a trial basis. He is still really struggling with the thought of moving her to Heritage permanently. Only time will tell how this all plays out, but a plan is starting to unfold. As for now, Dad will stay living in the house which is only 2 blocks from Heritage.

Visited on Friday, Sept. 20 w/ Sara. New beautiful place, however concerned not enough staff in place to meet Mom's needs. Only 1 studio available.

Very clean & new facility. Offered respite for my mother in law while we went on vacation. While we were out of town, my mother in law's caregiver noticed that my mother in law appeared very peaceful and engaged in the planned activities at Heritage. This was a first for her in a long time. After returning from vacation, we decide that it was best to have her reside permanently at Heritage.

We only had my mom there for one week so I don't have a super great wealth of knowledge of it. My mom was usually there alone when we weren't there. I don't think they provided a whole lot of care for her so I would say that, for a respite stay, there may not have been enough attention. I would say we thought it maybe wasn't set up quite right for a respite stay. Other than moving the bed and dresser in there they didn't have any more furniture. They set up a card table for her but there was no sofa or chairs or anything. It wasn't set up well for a respite stay.

It was more expensive and larger than the community we chose. It was also farther away and I wanted to be closer so I could visit my husband daily if I wanted to. It just wasn't convenient.

Our relative has now lived over 3 months at Heritage. She moved there from Oakwood Covenant Memory unit when they could no longer care for her because of increasing number of falls. The set up of both residential facilities is quite different. While Oakwood has residents in family units of ten or less; Heritage has up to 40 residents around a square and everyone eats in a common dining room. Oakwood is mostly staffed by RAs (residential aid) (usually two per ten residents, but on occasion only one person may staff an area); Heritage does require all staff to be CNAs so they are a little better trained. However the Oakwood staff has some very long time aids who have experience and maturity that far exceed the very young staff of Heritage in actual experience in care. Both facilities are very neatly set up and clean and both require the care staff to do dining service, general cleaning, and laundry. We like it a lot that Heritage offers a base rent and then a level of care service fee. Heritage offers more opportunities for a resident to socialize with other residents on a daily basis, but their organized activities and cultural offerings are currently slim compared to Oakwood's. While we like the location of Heritage much better as it is 5 miles closer to home the facility does not have much in outside grounds or paths. We have also discovered that all of the doors are locked except for the front main entrance and they do not have any bike racks for staff or visitors. For a memory care resident who does not care about opportunities to be outside Heritage is an excellent choice, There is one large courtyard at the center of the square. One of our complaints from the start has been that we do not have access to our relatives room without calling for someone to let us into the unit. This is in place for security reasons, but we find it very inconvenient and worry about how much care time is lost just in answering the door for friends and relatives. Overall it is an excellent value for memory care. Staff is in general very patient oriented and administration is willing to work with the family to make needed adjustments for the residents. They also provide furnishings which lessen the burden of caregivers to set up a room. There is no doctor or social worker on staff, but they do offer podiatry and other basic health services via a company from the outside and there is a beauty shop on site.

Lovely place, looks like it may be a good fit for Mom.

Friendly staff. Warm temps-Harold will like. Nice to have 5-28 day respite care. Space is secure. Close to home for me.