Health Dimensions Group

This place did not take care of my father. He fell two nights in a row. He was found hours later sleeping on the floor with a gash in his head. He was suffering with severe and painful constipation and they did nothing to help him. My mom had to go out and get medication for him. My mom took him from the place 5 days after he got there and they didn't want to give her a refund. In the end, she only received a small portion of what she had paid back.

We had to move my mother because the level of care was almost non existent.

Oh my, where do I start. My mother and father are in this facility. My father needed the memory unit (assisted living)and the care he received there was first class until the head nurse was replaced. He then needed more care and was moved to LTC facility. He walked to the LTC facility and within 4 days he was in a fetal position in the emergency room semi comatose. My mom is in assisted living and they chart that they check on her hourly, but don't. Very poor care. We are looking at moving them. Poor Long Term Care unit. This place has really gone downhill since it has been taken over by the new owners. My great aunt was there 5 years ago and it was excellent. New owners, terrible care.

Buyer beware. All that was promised was not delivered. Poor communication.

Sylvan Crossing is not the place for your loved one. The activities are nearly non-existent and the meals don't look very appealing. When we toured, the place didn't seem very clean and the staff were busy gossiping.

Alzheimers/ Dememtia unit Review. My mom was moved no less than 4 times in the 7 months she was there. The staff is not trained properly, and management does not have their backs. No wipes, no cleaning products, and those who try to care cannot because they do not have the proper equipment. No one there repeatedly. Yelling at my mom from across the room while sitting around. Mom was left in a soaked bed without attention until noon. Left in a room with no bathroom....Any facility affiliated with this one, I would Highly discourage. This is not a joke or a prank. I wish it was.

I am a healthcare provider in the Green Bay area and have had several patients who reside at this facility. I am very dissatisfied with the care provided to residents at this facility especially regarding medications. Unfortunately, I have seen a lot of medication errors made at the facility, sometimes serious enough to cause problems such as kidney failure and hospitalization. Meds are often not given as prescribed, med lists/records are often not accurate, and orders/recommendations are sometimes missed or not followed. This is a serious problem. It poses significant patient safety concerns, and as noted above, some of my patients residing at this facility have suffered serious consequences as a result. My office has notified nursing staff and management at Age Well of our concerns and problems on multiple occasions in attempt to improve the care they deliver and prevent future problems, but unfortunately, the same issues continue to occur. I would not recommend this facility to any of my friends, family members, or patients.

My experience with Edencrest has been a nightmare! I was promised a rate. None of this was documented on the lease until we had to remind them and had them rewrite the lease. Then it was just noted in writing (not typed). We were promised that the life time fee could be made in installments and was told at time of signing - they made an error and did not notify us until the day of signing. They should have called us at the time the error was noticed. I was also promised that moving mom in 3 days before the 1st of the month there would be no charge and then was told I needed to pay for each day on the day of signing. I feel the management is inexperienced with no prior Senior Care experience. The manager did not relay any information when errors were made. All phone calls were made by the family - no phone calls were made by the staff to relay mistakes or to check on move in date. No information was relayed until day of lease signing. The staff had 4 weeks to prepare for my Mom's move into the facility and they did not have her meds ready when we arrived. My Mother has Alzheimers and the staff have been very nice, but have had no training in taking care of Alzheimers patients. Alzheimers patients need to be on a strict schedule and need to not have to make decisions on what to eat and when to eat and drink. Elderly patients need to be reminded to keep up their daily fluid intake, not ask for food or drink when they want. The elderly also need to have the ability to ask for any drink or eats at any time of the day or night. Food and fluids should be given to residents on a routine basis without asking. I would like a to speak to a qualified owner of this residence - not the manager, she has not been helpful at all. My Mother has 4 daughters - the manager should have been aware to get the propery documentation signed by the executor so that we all are able to talk about moms care and our concerns about her care. We all have a part of Mom's care - I understand HIPPA I work in an Insurance Agency - this is not new to me. We also have had Mom in a very qualified care facility for 5 years prior to Mom moving here.