Health Dimensions Group

We toured Country Manor Memory Care during our search for a Memory Care Facility for our loved one. This facility was less expensive than some of the other facilities in our area. However, it was in need of updates and repairs. We decided to continue on with our search.

Food is mainly deep fried and lots of carbs. Not enough fresh fruits and vegetables. Menu is not diabetic friendly. Menu offerings should be expanded. Evening night staff is unsatisfactory. Residents cannot communicate with many of them. Often they are chatting with each other, on their cell phones and ignoring residents. Residents who need wheelchair assistance off and sit in the dining room for an hour or more waiting for an aid to come and get them back into their rooms. Residents push their call buttons over and over and over. Again waiting for help. On the weekends, there is no one at the front desk. So people and visitors coming to visit. Others are stuck. Trying to figure out what to do and where to go. Often times when friends and family try to call the front desk. No one answers the phone for hours on end during the week. Communication overall is awful at Edencrest in Johnston Aides need to have their cell phones taken away during working hours. Aides need serious training on building relationships with residents through kindness, respectful communication and compassion. Perhaps they need incentives to meet and exceed goals of engagement and resident care and support. Currently, residents are not getting the assistance that they are paying for each month. I think the problem lies at the top management at Jaybird Senior Living facilities. I think the facility directors want to make changes but hands are tied by upper management and proper budget isn't provided to make improvements. The activity director is really abrasive and not very creative in coming up with activities that really engage people. Her activity room is a disorganized disaster zone. It always looks like a tornado went through it. She should be replaced with someone who really loves the job. [name removed] just doesn't have what it takes to put smiles on residents faces. Activities and her attitude is so ho-hum. She can sometimes be disrespectful. To make sure long days include ever changing activities that attracts and encourages people to try new things.

Mom was placed right before Covid hit so in their defense they couldn't leave the property and we were not allowed to go in. We would conduct visits through the window. Mom has dementia so she was really confused and couldn't understand why we didn't visit. What little activities they did have they didn't encourage Mom to join in.. If she said no they just left it at that. She gained 50 pounds while she was there. On the bright side the aides were very pleasant and seemed to treat Mom with respect. I have moved Mom to a memory care here in Florida since I'm here full time and my sister is here 7 months out of the year. She is much happier and is involved in many activities.

My husband who is a resident here doesn't get his diaper changed for over 12 hours. This has happened twice. The staff just sit around on their phones and chat.

We have been really disappointed with our experience, we do understand they are understaffed but our loved one waits so long when they need assistance and there as been multiple times where the staff forgot to bring them a meal.

This facility has such a turn over in staffing due to very low pay. The management cares about bottom dollar and not residents of the facility. Meals are awful, as the residents if you can get them away from management to be truthful. They don't have choices in meals like they say, it's what ever the special of the day is and only offer food at meal times otherwise it's not available. Be careful of the pricing, they increase prices at least yearly and sometimes even more often. They spend money on pretty but not on residents care.

For the amount of money paid, the facility was not that clean and the nurses were over-worked. They need more staff and the facility needed updates. We ended up taking her out because we were worried about the delta variant. I thought it was going to be a good experience, but it did not turn out to be that way. Based on our time here, I would not recommend at the moment.

No. Smelled when we walked in. If they would replace the stained carpeting throughout their main hallway it would give a better first impression. Did not like as much as the facility we toured just before it

No. Smelled and only had 1 outdoor area with tall rod iron fencing that felt like prison. Good pricing. Didnmt like the room or bathroom as much as other places.

Beware of the corporate guidelines before placing a loved one in this home. As they are corporate they do not follow the guidelines of a state owned care facility. They will hold your loved one captive from family members due to strict COVID guidelines that other care facilities are loosing up on. 24 hours to reserve a visit your loved one and then for only five days a week.. where is their compassion.???

This community was okay. We were disappointed in our experience. My loved one had a short experience here. My ratings are based on experiences from other people, such as my loved one. I met [name removed] and I think she was a nice lady.

[Name removed] was very warm and understanding, she would be a fantastic care giver, but the facility itself fell way short. We got a overwhelming "Nursing Home" feel. Rooms were super small, no room for anything but a bed and a chair. Mom and Dad could not stay together in the same room (deal breaker!!!) and therefore cost was high, paying for 2 rooms. Facility smelled like disinfectant and the hallways were narrow and cluttered with dirty linen and housekeeping carts. What they referred to as a "homey" feel, felt more unrefined. Transport services were very limited, only for group outings.

While my loved one has been at Edencreat, there have been several issues. The food is good, and the place is generally clean. However, the staff and management do not keep me updated on my loved one's care. They will tell me "he is resting comfortably," when things really aren't going so well. There is a real lack of communication, and they go behind my back to give items to my loved one that they shouldn't have. My loved one needs exercise, therapy, and stimulation to keep him engaged. They are not doing any type of exercises or therapy. My loved one lays in bed all day and watches tv. They also don't clean his room once a month like they're supposed to, and I'm the one who does the laundry. I wish I could say our experience was better, but that has not been the case.

This review is for the Chapel Crossings location of Sylvan Crossings. I was looking into moving my other into Sylvan. It would have been ideal for her to live here, as it is quite close by. However, I was far from impressed with them. We initially had them in for two home visits. On the first visit, one of the people in charge came. One the second, someone who was just a general employee came. After those two initial visits, we were never able to get any sort of follow up from Sylvan, no answers to our questions, and no further assistance. It was easy to make the decision to ultimately place my mother elsewhere.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful. Residents seemed "on their own" and saw no staff engaging or interacting with the residents.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful.

dreary place. The cook dumps your bathroom trash. staff seems friendly enough, and therapy is very good.

We toured this community when looking for my mother. The staff needs more training on awareness of each resident's ability levels and accommodating that. Offering an environment that recognizes every resident is different. The atmosphere should be more fluid.

A beautiful new place, but they apparently didn't write down we were coming and were not prepared. I did have a confirmation email however. They didn't seem to have things organized, and didn't have anything going on for the memory care residents, and weren't able to answer that there is much organized for them. We were not able to sample any food, but the menu was less than inspiring when I viewed it on the tables in the assisted care area. The receptionist seemed put out that we were there when we first arrived. Not at all welcoming. We didn't see much to sell it to us.