Health Dimensions Group

Our tour of the Sylvan Crossing Hunter Ridge made us reakize we would never put our mother there.The place was not clean and was very opressive, I was there with 2 of my sisters and we walked away thinking we couldnt put our mother there.

This facility does not allow residents to have a scooter and our father can only get around with one so we ruled with place out.

This community is a newer community and they have already had a high level of turnovers. Things are left out and they are sloppy. I have come in to find dirty diapers on the floor. My mom does not get her baths as often as she should. There have been some growing pains with the kitchen and the food. I have had nothing but issues with this community since she moved in. They are slow to open and slow to fill. It is a nice community as it is about 6 months old.

The facility may look beautiful but the care is not. Our loved one has been there for several months, as the residents level of care increases it seems that care is not provided. It appears if he resident is independent they will be ok but god forbid as your level of care increases the care will not be there. Family must advocate for their loved one. Even though the care plan includes a detailed plan it is not followed. The hourly or two hour checks are not done has per plan of care. Showers \/bathing not given as indicated on plan. We have been very disappointed with the cleanliness of the room and bathroom. Phone calls are returned and plans made but not followed through by all staff.

This facility was disappointing from the start. Poor directions to the entrance. Inadequate handicapped parking. During a week of visits and discussions, the staff tended to sidestep questions dealing with my assessment and kept erecting small obstacles during what eventually appeared to be an evaluation for acceptance to rhe facility. Finally, I was rejected as not being a "good fit" (whatever that meant) without any true assessment of my abilities. The staff didn't seem caring, and the facility itself seemed rather dead compared to another I visited later. My entire experience with them was very disappointing, to say the least. It turned into a blessing, however, because I later found a much better place!

My sister lived the last 6 months of her life there. She was terrified of living there to the point of crawling under the dash when my sister brought her back from an outing. She had Alzheimer’s and had little to no short term memory. She was strong and very agile physically to the point of climbing on the counter and retrieving items from the top shelf. [date removed], family was notified that she was sent to the hospital with 6 fractured ribs. The circumstances surrounding this remain deeply troubling to those of us who love her. My niece shared images of extensive bruising on several areas of her body- a heartbreaking testament to suffering no one should endure.

All Edencrests - managed by Highmark are horrible. We've filed a claim against Edencrest Pleasant Hill. I wouldn't send my worst enemy to any Edencrest! No one should choose any Edencrest. Dirty. Not properly trained. Under-staffed.

A bunch of young kids trying to run a nursing home with no compassion no caring about the residence the food was horrible I mean horrible and the care was so bad that my mom had to hire a private nursing company to come out they say they do do their stuff and check make bed checks they don't they just mark off that they do stuff we couldn't get her out of there fast enough and the turnover of that place should stand as a witness that nobody should be putting their parents in there. My sister died of cancer in the facility and they barely checked on her they give you pendants that you push if you fall my mom laid on the floor for over an hour at night because her pendant was inoperable if you have to have your food delivered they only give you the leftover scraps if there's anything left and they don't even care if you got a special a diet that you tell him verbally everything has to go through the doctor in order to get special meals. Her neighbors were moving out as fast as they could and the day we moved my mom out of there there was a lady that said that she was so glad that they finally got her parents out of there they have a high turnover rate there and out we're still waiting to drop some reviews on Yelp and their website as well sorry this this is such a long thing but people need to know there are bad places like this

Do not trust this place they are out for the money and the money only One housekeeper all good CNAs ran off they too short staffed and the lady up front was a bold face lier don’t trust this place it’s crazy mad house can’t keep good staff and the food for guest is outrageous! [price removed] a plate! lol it’s not worth it

My moms husband is there. The care is terrible the management dont do their job judt sitting in the office. The caregives walk around on their phones they are lazy dont give showers dress the clients in clothes that arent their own and dont even fit. I would not let a loved one live at this place it should be shut down.

Poor communication, nutrition, treatment. They do not follow doctor ordered plans in physical therapy. They do not tell you when your loved one has been ill ar report it so they can be recieve doctor care in a timely manner. Few speak english so communication barrier. They do not keep them hydrated and take care of some other basic needs. So frustrated my loved one is being treated this way. They need to do much better! Also this place is hard to reach anyone. You get a recording.

Forced to take meds and put on wander guard device. The washing machines had 6 inch wide greasy ring around the top of the tub. Most staff members were friendly and pleasant but a few were a bit cold and overly forceful. Care providers were mostly decent but a few didn't understand that the patient has a right to refuse medication. Meals were very elementary school like with an over abundance of pork meals and lunch meat sandwiches. The activities were very simple but included a lot of live music which saves the category. Way too expensive for the value received, I cooked 95% of our meals, we had to take our laundry to Laundromat as I had 7 new shirts permanently stained by the staff's laundering skills.

Staff members sat at "nurses" station on their phones, most were unfriendly, and non-engaging. There was only 1staff member that was "qualified" to administer meds. Had 1 experience where my family member ran out of pain meds and it was not recognized by staff. My family members room was kept fairly clean but we (the family) swept, mopped cleaned bathroom when we visited. The kitchen, dining room and hallways were dirty. Food was not cleaned from the dining tables or the dining room floor after meals in a reasonable time frame. Food was palatable but not very warm. Daily "snacks" were nonexistent as far as I know. The entrance to the AL area gave a "convincing" portrait of good aesthetics. But the moment u entered the"Dungeon" (what staff called memory care) everything changed for the worse. Administrative staff changed 3 times in the short time our parent was there. It was next to impossible to reach any one of them by phone. Quality of care--all I can say is I never witnessed mistreatment but I could be there for hours and no one would come in the room to check on her. My parent was attacked and injured by another person living there, yet that person was allowed to wander as usual. Activities were nonexistent. Value for the money--absolutely unbelievably Horrible. That place should be ASHAMED!! If there had been another choice I would have moved within the first month but I needed my family member close to me. It is very shameful how the "owners" are padding their pockets and have no remorse for taking advantage. The residents in Memory Care are not afforded the DIGNITY that they rightly deserve I WILL NEVER recommend this AWFUL place to ANYONE!

I was disappointed. It took me a long time to come to a decision only to have made the wrong one for my husband. I think he was more than they could handle. Would have rather been told that before the move in. After two weeks, he was sent to [facility removed], at which point there was little communication regarding their expectations. Then, they scheduled a time for a re-evaluation, but did not show up. I have moved my husband back home, fearing trying any other facility,especially since he is still cognizant enough to know if I am there or not. I would fear my visit (leaving) would cause further agitation.

If you have a loved one and you want them to have top-notch care Terra Bluffs is not the place. This is the first memory care facility opened by terra bluffs and the layout is very confusing. It is definitely not appropriate for memory care. Every time I went to visit they were sitting and sleeping, no activities. The care is very sub par. I saw my loved one detoriate more in the 4 months there then in the last 2 years. High staff turn over, very dirty rooms and an overall lack of caring.

Our loved one has received subpar care since they moved in. Medication errors (that they have not reported to the state of Colorado per regulations), constantly being locked out of their room due to inadequate staff available to care for and keep eyes on the residents, inappropriate meals for those with dementia and eating/chewing problems. The caregivers are WONDERFUL, the management is HORRIBLE. Many, many families are upset, and our concerns seem to fall on deaf ears.

The Administrator was flighty and rude. Constantly talked about her problems. Care staff was patient with dads behaviors and very caring. Dad was there for about a week and a half when he was hospitalized for behaviors. The Administrator told us they would not take him back. He was positive for COVID and pneumonia. They wouldn't even consider reassessing after he felt better and possibly cleared a little. He ended up going home from the hospital on hospice. I took a leave of absence from work and took care of him until he passed. I would never recommend this place to anyone.

It was not a good experience at Edencrest. The only 2 staff members that rated highly were the housekeeper who cleaned and did laundry and the van driver/handiman. The executive director was too young, too inexperienced and his follow through was nonexistent. I had to ask numerous times just to get a monthly invoice/statement. I didn't receive one until March. The activity director was abrasive, uncaring and didn't offer much more than Bingo for activities. She was outright disrespectful to residents at times.

1 on everything, they are bad! Obviously, they can improve in all seven areas that are listed.

I have lived here for one year and it has been hell The food is awful, staff rude. Nothing gets cleaned ,there are bugs and I have to help everyone. I had to empty a residents dirty diaper pail for her. They constantly screw up my medications. Management is rude,dismissive and gaslight me. I am looking to get out but moving is a big job. Worst year of my life. I absolutely hate it here