Health Dimensions Group

What has happened to the staff at Stoney River? The nurse is gone, several of the staff have reportedly resigned. The staff are being mandated to work hours of overtime because of the lack of staff. Many agency staff, some wonderful, some horrible. The Executive Director is short, and rather sharp tongued. She seemingly doesn't have too many good things to say about any of the staff. We toured and loved what we saw, but when we found out that there were so many issues with staffing, we decided to move on. Ran into an LPN that worked there, she cried as she told us how she was abused by the ED. It seems as though she needs a bit of VIVA herself. They pride themselves on VIVA, but the team members aren't aware. They have nothing good to report on the leadership team still working. Perhaps a visit from the upper management is in order. Change in the team might be a great idea.

Very disappointed! The building smelled and the staff smelled of cigarette smoke. I’m okay with tattoos, but this generation they serve is not. Manager seems not up to date on nursing issues and an RN only comes 3 times a week. Food also looked horrible

My loved one was a resident at Azura. While they were there they received very poor care sitting for extended periods in their own urine received no grooming care. fell numerous times receiving facial injuries due to inadequate supervision. Staff observed sitting and talking and playing on their phones ignoring resident's needs. They admitted to not having a housekeeper to clean rooms resulting in dirty rooms. When staff was asked for a report on resident they had no knowledge of what had occurred on previous shift

Edencrest at Riverwoods in Des Moines,Ia, the staff was not trained to take care of dementia people. They would yet me wife be wet for hours, would not give her shower, she would wear the same clothes for days, My wife loss 12 lbs. in the she was there, some of the aids would feed her or save her food. She had a black eye and a hip hard so bad her had to go to the hospital. The hospital doctor say looks like she was abused there. The Edencrest nurse say her does not what happen to her. I found my wife on the floor sleeping I ask how long has she been on the floor the aid said she there when came work, which at that time it was 3 hours. Some of the aids are real nice but some wasn't. I would not recommend that place for memory care at all. Other people that have family there would say if they could breath they would hire them. They are over payed and the kind of help you get.

This place was dark and dingy. The rooms were very tiny and dirty. There was a bad odor that permeated through the building. I would not recommend to anyone.

[Removed]. I would not recommend for anyone to place their loved one at Autumn Leaves as I feel the care is not good. The caregivers do not have the knowledge or compassion toward the residents that they deserve. There is not proper oversite of residents. Wish I had kept my Mother in her own home. Biggest mistake I've ever made.

Extremely depressing. I would never send my mother there.

OAKRIDGE offers great services and a beautiful facility and setting. So many wonderful opportunities for the elderly exist. BUT, my mother is seldom, if never, out of her room--even for meals lately. My mother and her room smell of permeating urine, her physical appearance is dehumanizing. NOT ENOUGH HELP! But the charges for all the special services continue. My mother's money is soon gone. Gone to services that were never provided!

We did not have a good experience with this community. From the very beginning we stressed to them that we didn't want this to be a "trial basis" type move, we wanted somewhere that our loved one could be comfortable in until the end. They told us this wouldn't be a problem, and that they could handle her level of memory care. However, after only 2 weeks here they've already said we need to find somewhere else for her, which is the exact situation we were trying to avoid. It has been a very negative experience.

When she moved in they were supposed to get all her medications. They did not get her insulin for a week and they never told us. In the memory care unit, usually facilities will do memory enhancing activities - they do not do any of that here. They would wash her sheets and it would take days to get them back. The garbage bag in her bathroom would be completely full. Every time I came to visit I would have to tell staff to empty it. I had multiple talks with the director. Many times when I went to visit they did not have the proper staff to resident ratio. I would try to find people and it would take 15 minutes. Our loved one fell out of bed and the nurse seemed irritated with her - she got to the ER and we found out she had broke her back. They never took her back and never called to explain why they would not let her back. The director finally called us back a few days ago and was telling us we need to come get her things. This has been the worst experience.

Due to the covid restrictions we were not able to see our loved ones room. We were not impressed with the care services, the medicine was given at irregular times, and we felt the staff members were not adequate enough. The chef quick, so the maintenance workers and care takers were having to make their meals.

This place did not take care of my father. He fell two nights in a row. He was found hours later sleeping on the floor with a gash in his head. He was suffering with severe and painful constipation and they did nothing to help him. My mom had to go out and get medication for him. My mom took him from the place 5 days after he got there and they didn't want to give her a refund. In the end, she only received a small portion of what she had paid back.

We had to move my mother because the level of care was almost non existent.

Oh my, where do I start. My mother and father are in this facility. My father needed the memory unit (assisted living)and the care he received there was first class until the head nurse was replaced. He then needed more care and was moved to LTC facility. He walked to the LTC facility and within 4 days he was in a fetal position in the emergency room semi comatose. My mom is in assisted living and they chart that they check on her hourly, but don't. Very poor care. We are looking at moving them. Poor Long Term Care unit. This place has really gone downhill since it has been taken over by the new owners. My great aunt was there 5 years ago and it was excellent. New owners, terrible care.

Buyer beware. All that was promised was not delivered. Poor communication.

Sylvan Crossing is not the place for your loved one. The activities are nearly non-existent and the meals don't look very appealing. When we toured, the place didn't seem very clean and the staff were busy gossiping.

Alzheimers/ Dememtia unit Review. My mom was moved no less than 4 times in the 7 months she was there. The staff is not trained properly, and management does not have their backs. No wipes, no cleaning products, and those who try to care cannot because they do not have the proper equipment. No one there repeatedly. Yelling at my mom from across the room while sitting around. Mom was left in a soaked bed without attention until noon. Left in a room with no bathroom....Any facility affiliated with this one, I would Highly discourage. This is not a joke or a prank. I wish it was.

I am a healthcare provider in the Green Bay area and have had several patients who reside at this facility. I am very dissatisfied with the care provided to residents at this facility especially regarding medications. Unfortunately, I have seen a lot of medication errors made at the facility, sometimes serious enough to cause problems such as kidney failure and hospitalization. Meds are often not given as prescribed, med lists/records are often not accurate, and orders/recommendations are sometimes missed or not followed. This is a serious problem. It poses significant patient safety concerns, and as noted above, some of my patients residing at this facility have suffered serious consequences as a result. My office has notified nursing staff and management at Age Well of our concerns and problems on multiple occasions in attempt to improve the care they deliver and prevent future problems, but unfortunately, the same issues continue to occur. I would not recommend this facility to any of my friends, family members, or patients.

My experience with Edencrest has been a nightmare! I was promised a rate. None of this was documented on the lease until we had to remind them and had them rewrite the lease. Then it was just noted in writing (not typed). We were promised that the life time fee could be made in installments and was told at time of signing - they made an error and did not notify us until the day of signing. They should have called us at the time the error was noticed. I was also promised that moving mom in 3 days before the 1st of the month there would be no charge and then was told I needed to pay for each day on the day of signing. I feel the management is inexperienced with no prior Senior Care experience. The manager did not relay any information when errors were made. All phone calls were made by the family - no phone calls were made by the staff to relay mistakes or to check on move in date. No information was relayed until day of lease signing. The staff had 4 weeks to prepare for my Mom's move into the facility and they did not have her meds ready when we arrived. My Mother has Alzheimers and the staff have been very nice, but have had no training in taking care of Alzheimers patients. Alzheimers patients need to be on a strict schedule and need to not have to make decisions on what to eat and when to eat and drink. Elderly patients need to be reminded to keep up their daily fluid intake, not ask for food or drink when they want. The elderly also need to have the ability to ask for any drink or eats at any time of the day or night. Food and fluids should be given to residents on a routine basis without asking. I would like a to speak to a qualified owner of this residence - not the manager, she has not been helpful at all. My Mother has 4 daughters - the manager should have been aware to get the propery documentation signed by the executor so that we all are able to talk about moms care and our concerns about her care. We all have a part of Mom's care - I understand HIPPA I work in an Insurance Agency - this is not new to me. We also have had Mom in a very qualified care facility for 5 years prior to Mom moving here.