Health Dimensions Group

This was a premiere facility when owned/operated by City of Eyota. Sold to one management company ($1 million) under contract, who quickly sold it to Cornerstone Mgmt. for $4+ million. Smell a skunk here? Since taking over, they have gone through no less than a dozen directors and nurse coordinators, cooks, and more than I can count NA's. They advertise "End of Life" care... Couldn't be further from the truth. As soon as medical issue arises, they hold a Care Conference, and you are out!!! Refused to give baths beyond 1-2 per week, even when doctors orders stated it. I gave mom a bath in their tub, due to bed sores and bottom issues. The doctor stated issues caused from sitting in a soiled adult garment too long. We threatened to turn them in. And when we did...we got kick back and told "we cannot accommodate her needs". We honestly feel terrible for the staff. Cornerstone Management is evil to the core. ALL ABOUT MONEY, MONEY FOR PROMISES AND NO DELIVERY! STAY AWAY!!!

Extremely lackluster staff and a weird director that just seems to scream fake. I wasn’t comfortable sending anyone there knowing they would have to deal with the staffing they have there. Do not recommend at all!

My father was locked in his room in the dark. Personal care was not being done. We moved him out to keep him safe because the BROKE their end locking him in room. Will not refund money because no 30 day notice. Wrong they should owe us for not doing the service we paid for. Do NOT put your love ones there. Also had items stolen. Not worth the High cost and poor care

We removed our loved one from this facility after an awful blonde nurse whose name starts with [name removed] and her sidekick bullied my boy. Things started off badly when the key we were given by the facility didn't work. Instead of apologizing for the mistake, the nurse doubled down on scolding us because she had to get up from her chair to let us in. Another disabled resident discretely indicated he was not happy with staff either, and this nurse especially. My boy turned down some food, so the nurse labelled him "eating-disordered" and wanted him out. Think twice about putting your special people here with these lowlifes.

On [date removed] my family and I moved my Dad to Kruse Village, hoping he would get more care as they promised. I was wrong, from the first day nothing was what I was told. First I was informed that my Dad's room would be ready on [date removed] and he could be moved on that day. My sister and I walked into his room with hands full and saw that the room wasn't ready because the commode was sitting in the shower and no running water. Since hospice had been assigned to my Dad a bed was already set up and his two recliners were already in the room. My sister and I should have taken my Dad back to where he was staying or to his home, that was a mistake leaving him there. So, from [date removed] till [name removed] my Dad was not taken care of properly. Examples, I had asked if Kruse personnel would help my Dad during meal time feeding him. I was informed by employees that they were not allowed to feed the residents, even the hospice nurse assigned to my Dad requested them to do the same, she was told the same. I asked employees that were contracted to Kruse and they told me to contact their boss and they would gladly do it. My Dad was left a lot alone in his room, of which, he slept a lot. On days I would visit many times other residents would walk in his room and look in his closet, etc. I also saw a resident leaving his room as I was walking down the hall to my Dad's room and when I came in they had been in the bathroom using his toilet. Not happy about these things and asked why residents were allowed to walk into any other resident's room and I was told it was okay. I did not agree and looked up in the residents' rights, of which I signed for my Dad, and read that a resident must be invited to another resident's room. I did not pursue the matter any further until one day, in September, I walked into my Dad's room to visit and smelled a foul odor coming down the hall. I saw my Dad laying in his bed asleep, and I thought someone had come in and used his restroom, as I turned to examine the room further, I saw someone had used my Dad's recliner as a toilet and a huge pile of human feces was in his recliner. It took me about a week to realize that it was not going to be good for my Dad to stay in this environment any longer and contacted the hospice nurse assigned to my Dad to get him out of Kruse Village and in two days, [date removed] my Dad was brought home to his residence in Brenham. The day he came home he had the biggest smile on his face and was so grateful I brought him home. My Dad lived 13 more days and died on [date removed]. I will not recommend this facility to anyone, especially the memory care department.

I moved my mom out of Edencrest Beaverdale on July 1. I moved all essential personal items, leaving only large furniture items behind. According to Edencrest administration, I had until the end of July to move my mom’s furniture out of her room. On July 9, I returned with help to move furniture. I was astonished when I walked into the room and it was empty. All of my mom’s furniture was gone. When I asked staff, they said it was all moved and most of it was taken to the garbage. My daughter was told staff members were allowed to take what they wanted, prior to trashing possessions. My daughter was told by [name removed] (Regional director of sales & operations ; Jaybird Senior living) we would be compensated for all possessions that were destroyed. I have been e-mailing, and trying to work with [name removed - regional director] for more than two months to rectify the situation. There has been no progress made and little to no communication.

We were not impressed with the sales guy at Edencrest at Riverwoods. You could tell that he was all about the money. When we told him we would not be putting a deposit down, you could see him immediately shut down. We would not recommend them based off of our tour experience there.

The old ED did an amazing job, all of a sudden she was just gone. Overheard staff that management fired her for no apparent reason. Shady company as she did a fantastic job and always updated us on our loved one. She took the time to get to know them and knew each of them by name and personal likes and dislikes. Was extremely patient with each resident and treated them like her own loved one. Can’t say the same for the new one that took over, her food is always closed and not as personal. The caregivers are amazing and do everything they can but not as supported like they used to be. Sad this place has so much potential but go through directors like crazy.

The aides have not had training or any experience. Mom was dying from cancer. They had to be reminded every hour to give her medicine. Two of the girls asked me which arm to use for the morphine. It was liquid and I had to teach them how to put it in her mouth. No supervision whatsoever. Director too busy thinking of himself to actually do his job. Think twice about trusting them with your loved one.

What has happened to the staff at Stoney River? The nurse is gone, several of the staff have reportedly resigned. The staff are being mandated to work hours of overtime because of the lack of staff. Many agency staff, some wonderful, some horrible. The Executive Director is short, and rather sharp tongued. She seemingly doesn't have too many good things to say about any of the staff. We toured and loved what we saw, but when we found out that there were so many issues with staffing, we decided to move on. Ran into an LPN that worked there, she cried as she told us how she was abused by the ED. It seems as though she needs a bit of VIVA herself. They pride themselves on VIVA, but the team members aren't aware. They have nothing good to report on the leadership team still working. Perhaps a visit from the upper management is in order. Change in the team might be a great idea.

Very disappointed! The building smelled and the staff smelled of cigarette smoke. I’m okay with tattoos, but this generation they serve is not. Manager seems not up to date on nursing issues and an RN only comes 3 times a week. Food also looked horrible

My loved one was a resident at Azura. While they were there they received very poor care sitting for extended periods in their own urine received no grooming care. fell numerous times receiving facial injuries due to inadequate supervision. Staff observed sitting and talking and playing on their phones ignoring resident's needs. They admitted to not having a housekeeper to clean rooms resulting in dirty rooms. When staff was asked for a report on resident they had no knowledge of what had occurred on previous shift

Edencrest at Riverwoods in Des Moines,Ia, the staff was not trained to take care of dementia people. They would yet me wife be wet for hours, would not give her shower, she would wear the same clothes for days, My wife loss 12 lbs. in the she was there, some of the aids would feed her or save her food. She had a black eye and a hip hard so bad her had to go to the hospital. The hospital doctor say looks like she was abused there. The Edencrest nurse say her does not what happen to her. I found my wife on the floor sleeping I ask how long has she been on the floor the aid said she there when came work, which at that time it was 3 hours. Some of the aids are real nice but some wasn't. I would not recommend that place for memory care at all. Other people that have family there would say if they could breath they would hire them. They are over payed and the kind of help you get.

This place was dark and dingy. The rooms were very tiny and dirty. There was a bad odor that permeated through the building. I would not recommend to anyone.

[Removed]. I would not recommend for anyone to place their loved one at Autumn Leaves as I feel the care is not good. The caregivers do not have the knowledge or compassion toward the residents that they deserve. There is not proper oversite of residents. Wish I had kept my Mother in her own home. Biggest mistake I've ever made.

Extremely depressing. I would never send my mother there.

OAKRIDGE offers great services and a beautiful facility and setting. So many wonderful opportunities for the elderly exist. BUT, my mother is seldom, if never, out of her room--even for meals lately. My mother and her room smell of permeating urine, her physical appearance is dehumanizing. NOT ENOUGH HELP! But the charges for all the special services continue. My mother's money is soon gone. Gone to services that were never provided!

We did not have a good experience with this community. From the very beginning we stressed to them that we didn't want this to be a "trial basis" type move, we wanted somewhere that our loved one could be comfortable in until the end. They told us this wouldn't be a problem, and that they could handle her level of memory care. However, after only 2 weeks here they've already said we need to find somewhere else for her, which is the exact situation we were trying to avoid. It has been a very negative experience.

When she moved in they were supposed to get all her medications. They did not get her insulin for a week and they never told us. In the memory care unit, usually facilities will do memory enhancing activities - they do not do any of that here. They would wash her sheets and it would take days to get them back. The garbage bag in her bathroom would be completely full. Every time I came to visit I would have to tell staff to empty it. I had multiple talks with the director. Many times when I went to visit they did not have the proper staff to resident ratio. I would try to find people and it would take 15 minutes. Our loved one fell out of bed and the nurse seemed irritated with her - she got to the ER and we found out she had broke her back. They never took her back and never called to explain why they would not let her back. The director finally called us back a few days ago and was telling us we need to come get her things. This has been the worst experience.

Due to the covid restrictions we were not able to see our loved ones room. We were not impressed with the care services, the medicine was given at irregular times, and we felt the staff members were not adequate enough. The chef quick, so the maintenance workers and care takers were having to make their meals.