Health Dimensions Group

OAKRIDGE offers great services and a beautiful facility and setting. So many wonderful opportunities for the elderly exist. BUT, my mother is seldom, if never, out of her room--even for meals lately. My mother and her room smell of permeating urine, her physical appearance is dehumanizing. NOT ENOUGH HELP! But the charges for all the special services continue. My mother's money is soon gone. Gone to services that were never provided!

When she moved in they were supposed to get all her medications. They did not get her insulin for a week and they never told us. In the memory care unit, usually facilities will do memory enhancing activities - they do not do any of that here. They would wash her sheets and it would take days to get them back. The garbage bag in her bathroom would be completely full. Every time I came to visit I would have to tell staff to empty it. I had multiple talks with the director. Many times when I went to visit they did not have the proper staff to resident ratio. I would try to find people and it would take 15 minutes. Our loved one fell out of bed and the nurse seemed irritated with her - she got to the ER and we found out she had broke her back. They never took her back and never called to explain why they would not let her back. The director finally called us back a few days ago and was telling us we need to come get her things. This has been the worst experience.

Due to the covid restrictions we were not able to see our loved ones room. We were not impressed with the care services, the medicine was given at irregular times, and we felt the staff members were not adequate enough. The chef quick, so the maintenance workers and care takers were having to make their meals.

This place did not take care of my father. He fell two nights in a row. He was found hours later sleeping on the floor with a gash in his head. He was suffering with severe and painful constipation and they did nothing to help him. My mom had to go out and get medication for him. My mom took him from the place 5 days after he got there and they didn't want to give her a refund. In the end, she only received a small portion of what she had paid back.

Oh my, where do I start. My mother and father are in this facility. My father needed the memory unit (assisted living)and the care he received there was first class until the head nurse was replaced. He then needed more care and was moved to LTC facility. He walked to the LTC facility and within 4 days he was in a fetal position in the emergency room semi comatose. My mom is in assisted living and they chart that they check on her hourly, but don't. Very poor care. We are looking at moving them. Poor Long Term Care unit. This place has really gone downhill since it has been taken over by the new owners. My great aunt was there 5 years ago and it was excellent. New owners, terrible care.

Buyer beware. All that was promised was not delivered. Poor communication.

Sylvan Crossing is not the place for your loved one. The activities are nearly non-existent and the meals don't look very appealing. When we toured, the place didn't seem very clean and the staff were busy gossiping.

I am a healthcare provider in the Green Bay area and have had several patients who reside at this facility. I am very dissatisfied with the care provided to residents at this facility especially regarding medications. Unfortunately, I have seen a lot of medication errors made at the facility, sometimes serious enough to cause problems such as kidney failure and hospitalization. Meds are often not given as prescribed, med lists/records are often not accurate, and orders/recommendations are sometimes missed or not followed. This is a serious problem. It poses significant patient safety concerns, and as noted above, some of my patients residing at this facility have suffered serious consequences as a result. My office has notified nursing staff and management at Age Well of our concerns and problems on multiple occasions in attempt to improve the care they deliver and prevent future problems, but unfortunately, the same issues continue to occur. I would not recommend this facility to any of my friends, family members, or patients.