Health Dimensions Group

The ED was great in helping us understand the complicated paperwork involved with making the difficult transition to memory care for our mother.

Duane stayed at Azura for seven days while I was out of town. When I went to pick him up he was having a good substantial lunch at a table for four. The assistant was helping him and stated that this was his second helping of food. He was clean and except for them having lost the top to his pajamas the clothing was neatly folded and put away. The janitor was in the hall and greeted us warmly and offered to carry our things out to the car. The care people were prompt in returning his medications and all were cheerful. The clients were all well dressed and clean. The cost is $250 a day paid in advance and is within the cost range that I have found at other respite care facilities in the area.

Very nice staff. Food choices are good. Very clean facility. Nice rooms. Not great on explaining the monthly charges. Have been trying to get an explanation of "personal expenses" for 2 months. Called the corporate number on my bill and could not get through. Sent to voicemail and it was full so I got hung up on. Finally talked to someone at corporate who could not help me. Told me to contact the Appleton facility which I did. Do not have an answer yet.

She has only been there a short time and we are still having some adjustment issues. My Mom has escaped once. They are improving the latch door and working on improvements there. They need more staffing I think, especially in the evenings and on weekends.

This was a very hard decision to make but after getting through the hard part of finally making the decision my dad seems to be doing better. I think it is due to less stress of trying to cover up his memory loss and now he is more relaxed.

Our mother has been in residence less than a month. Eden crest is a small facility -- 50 spaces. But the number of aides seems to be very low. Our mother is in the Closer Care unit and is supposed to be checked on every hour. Don't believe that is happening because of lack of staff. Our mother takes meds in the morning and in the evening; twice the staff has switched the morning meds for the evening ones and once my sister found that some meds were missing all together. On our first visit there was no one at the front desk; I had to wander about the facility until I found a worker in the kitchen. Not a great way to greet new residents. The aides there are hard working and very kind but they could use more help. This facility just hired a community relations manager. I would have preferred they hire more hands on deck.

Susie and Nancy are easy to work with very friendly and knowledgeable. Always looking out for the residents and their well being.

Positive: - My spouse feels at home and cared for. - excellent and motivated occupational therapist Negative: - mixed quality of care staff with too many not truly motivated - little or no help with eating meals

Wasn't very friendly to other residents walking around. Got a very bad vibe all around. Rooms were nice.

I felt Country Manor would not be able to take care of my husband because he needs help in everything he does except feeding. himself. They do not have buzzer for him to call for help. He needs to go to the bathroom often and how was he able to call for help. I don't feel they have enough staff to handle the patients. Thank you for giving me the opportunity to visit.

The facility was fine, but staffing was tight and it was difficult to connect by phone. The staff were friendly and the food was good.

Mom went into edencrest beaverdale a year ago. It has gone down hill since then. Food being at the top of the list.

The lack of staffing has been an issue for the past couple of months. My mom now is on hospice there at the facility, which does the majority of the care for her. I know all healthcare is that a shortage for workers. They do the best I can. It's a great facility, but I believe all facilities right now are suffering from lack of staff. If my mom wasn't on hospice now we would probably have to move her.

[name removed] the admin/director is amazing. She was wonderful and always reachable, professional and willing to work with families. One big negative, they don't do the best job cleaning the rooms, and they never clean the carpet. My mother's room smelled like urine. I was from out of state and unless they knew ahead of time I was coming, when I would arrive her floor would not be vacuumed and her bathroom could use a cleaning. The RN [name removed] is professional and does her job well, but is not very friendly. She is cut and dry. [name removed] the house manager was always friendly and polite with me, but my mother didn't care for her and didn't trust her. They do a great job though with keeping residents on a schedule, making sure they get all meds, meals at the same time...etc

CNA's and hands on care staff are personable and kind. They are helpful and I appreciate their humor. Maintenance person is the kindest and funny. They need to upgrade the kitchen and common areas.

Facility - there has been difficulties keeping housekeeping and maintenance staff positions filled. Housekeeping of apartment is included but it is light housekeeping. The staff is game but some are inexperienced and not always available.

The problems and issues have been with corporate management on, not telling the truth, now following through on their contract and being dishonest, the facility itself is fantastic. Staff is fantastic. They really do a fantastic job. I interviewed over half a dozen places and this facility hands-down has the most caring staff. Every time I am there to visit my mom, it is always the same way and I know I made the correct choice. They also do a great job on keeping me informed on everything. If I call or text a question every reply is very quickly responded to. I definitely recommend.

I would say it's a nice place but stay vigilant. Ask questions and don't be afraid to tell them what you expect for your loved one. Pop in different times of the day different days of the week.

It is a nice place. The caregivers work very hard and do their best. We just had issues with administrators, not friendly, being told one thing at admission and then 6 months later something else. We were not welcomed when my dad moved in nor acknowledged when he passed away this spring.I think it is fine for relatively independent seniors. But there is no RN there. We ended up paying for additional help for my dad because they didn't have enough staff.

The assisted living area has staff on the evening shift that was not motivated to give quality care. The food lacked variety. If the resident didn't like the entree, the other options were salad and cheese sandwiches. Considering the monthly rent, the food definitely needs an upgrade. The care in the memory care unit was excellent. Staff was very caring and attentive the resident's needs.