Health Dimensions Group

The person I was supposed to meet quit the prior Friday. The activities director also quit. The CNA who still gave me the tour was pretty knowledgeable and had been there awhile. I still had questions and the gal ([name removed]?) who called me back was not very knowledgeable and I’m still waiting a week later for her to get back to me with answers to the questions I had.

At first was a fantastic place. Last few years decline in quality of care, staff are no longer friendly they complain and are annoyed by residents. The meals are not appealing or nutritious. The pictures of the house are deceiving, looks beautiful but is a dump. Rooms are not cleaned. Including the ceiling in an office that literally looks like will fall down any minute.

Under Staffed but very friendly. Not an appropriate facility for anyone needing additional supervision. Pretty facility, well located. Nice rooms, with many activities.

The fact that they claimed to be effective in their care of these types of residents. That all changed once he was in and we found out they were not equipped nor had the knowledge and experience to deal with our father. I would not recommend unless your loved one is at a point in their disease that they are so medicated they don't know any better. I could write a book of our struggles and non of it good. The simple fact that all of these institutions have the right to toss someone aside because they are ill equipped to deal with let's say difficult individuals or individuals that need a little socializing. I'm confident that most want a resident that is A. Highly medicated or B. Sits in a chair all day and either sleeps or watches tv.

Unfortunately, the head person let good people go and it never was the same. My family member had, on more than one occasion, had three men enter his apartment after 10:30 at night to "get his laundry" and he never felt safe and refused to let anyone (staff) in his apartment and took on his own laundry and cleaning. The administrator said he suffered from hallucinations, which he never had on his life!! NOTHING was done!!! No communication with family either!! Disappointing! I would not put anyone back there! Having said that....other residents were great....but just as unhappy!

We have been with Terra Bluffs a little over two months. In the time our loved one has been there we have had numerous issues with the basic running of their memory care. Staff turnover is extremely high, they are always low on staff, food availability has been an issue, and there have been medication issues. We keep trying to give them the benefit of being a new place, but are beginning to wonder if things will improve.

They said they had Activities, but they didn't. The food was edible, but nothing exceptional. Housekeeping was non existent, I cleaned the room myself. Communication was good. I have since taken her OUT of there and placed her somewhere else. Unless the staff has drastically changed, I would NOT recommend this place.

There are staffing issues there. My dad has recently passed away, and I have tried calling the director left messages and she hasn't called back. I have heard nothing from them. My family and I have cleaned out his room. I wouldn't recommend apple creek to anyone until they get the staffing issues resolved.

My loved one is currently a resident at Kruse Village. Most of the staff are friendly, but they appear to be understaffed. The facility, at first appearance, is neat and clean. However, my loved one's bathroom is not as clean as I feel it should be. Communication with the family is non-existent unless I initiate it. The move in process went very smoothly. I am very disappointed in the appearance, taste and temperature of the meals. Medications have also been an issue, as far as my loved one getting them in time and also meds being re-ordered in a timely manner so as not to run out.

My mom said the food is bad. They have NO activities except for bingo sometime. I would say you get what you pay for however they raised my moms fees from [fee removed] to [fee removed] a month and it is not that nice of a facility. They said they did it to everyone and had to to be competitive. That rate is sickening with no activities.

Their staff to resident ratio is not adequate. The training they provide the caregivers is not sufficient. Their end of life care knowledge is also lacking. Based off of our families personal experience here, we would not recommend Stoney River to others.

We toured Country Manor Memory Care during our search for a Memory Care Facility for our loved one. This facility was less expensive than some of the other facilities in our area. However, it was in need of updates and repairs. We decided to continue on with our search.

Mom was placed right before Covid hit so in their defense they couldn't leave the property and we were not allowed to go in. We would conduct visits through the window. Mom has dementia so she was really confused and couldn't understand why we didn't visit. What little activities they did have they didn't encourage Mom to join in.. If she said no they just left it at that. She gained 50 pounds while she was there. On the bright side the aides were very pleasant and seemed to treat Mom with respect. I have moved Mom to a memory care here in Florida since I'm here full time and my sister is here 7 months out of the year. She is much happier and is involved in many activities.

My husband who is a resident here doesn't get his diaper changed for over 12 hours. This has happened twice. The staff just sit around on their phones and chat.

We have been really disappointed with our experience, we do understand they are understaffed but our loved one waits so long when they need assistance and there as been multiple times where the staff forgot to bring them a meal.

For the amount of money paid, the facility was not that clean and the nurses were over-worked. They need more staff and the facility needed updates. We ended up taking her out because we were worried about the delta variant. I thought it was going to be a good experience, but it did not turn out to be that way. Based on our time here, I would not recommend at the moment.

No. Smelled when we walked in. If they would replace the stained carpeting throughout their main hallway it would give a better first impression. Did not like as much as the facility we toured just before it

No. Smelled and only had 1 outdoor area with tall rod iron fencing that felt like prison. Good pricing. Didnmt like the room or bathroom as much as other places.