Health Dimensions Group

Overall, happy with the care given my mother. Staff is caring and patient. Questions are answered promptly. Facility seems orderly and clean.

The staff was very helpful with our move. I had to move mom and dad due to mom's dementia decline. They answered all my questions and did a wonderful job assisting. Took a bit longer than expected to get the rooms dressed with photos and boxes unpacked...but I do understand the staff has other responsibilities.

So far, so good, my mother seems happy and well-cared for. I miss seeing her face to face and spending time with her.

I feel that her care is beyond adequate. I am concerned about this employee turnover rate.

The staff was very helpful with our move. I had a move mom and dad when mom's dementia declined. They answered all my questions and do a wonderful job assisting. Took a bit longer than expected to get the rooms dressed with photos and boxes unpacked... but I do understand the staff has other responsibilities.

So far so good, my mother seems happy and well cared for. I miss seeing her face to face and spending time with her.

The director [name removed] is excellent and her staff is wonderful. They have a very loving philosophy. My dad and I toured several facilities around the area and none compared to Azura.

So happy my mom is in a smaller group at Azura - Wausau. During these COVID challenges to keep everyone safe has been working and appreciated!

Residents receive excellent care. At first, they had trouble keeping good help but I think that is not the case now. It's hard to rate the facility now due to visitation restrictions due to COVID.

I'm very upset that the overall care for my mom and others is greatly diminished directly due to terminating [name removed]. She did so much more to help care for and love the residents than you could imagine.

Azura is clean and staff are fantastic with the clients there. Have good training of dementia and help to educate the staff. They try to have a variety of activities to please most people. Con: Staff have to take care of clients and do all the cooking/dishes/cleaning. Think it's too much - they should have their own cook. Need to spend more time with clients without worrying about prepping meals.

My mom moved in during the outbreak. Was not able to see inside facility, but put all my faith into the director and community relations staff. Was able to do window visits over the phone. I would like bi-weekly updates. I have to call and check-in to make sure all is well. Hard to review when I haven't been able to go inside and interact with staff.

Nice place. The staff are friendly. Just wish we could meet face to face socially distant on patio or something instead of window visits.

I am a bit concerned with the flip/flop of the director/manager at this site. Consistency in leadership allows for the residents and staff to feel secure and comfortable. The staff is wonderful!!

I would appreciate updates as I heard through my brother that there was a positive COVID test at this location. There are 4 children and I got the email.

My mother seems happy at Azura. My brother and I had to place her there suddenly in March 2020 and we have not been allowed in yet. This makes it hard for me to accurately respond.

Have not seen my loved one since the middle of March, except for pictures. Meals not always hot. Short on help.

Before my loved one became a member of this community I toured three other facilities. Azura, to me, had the more healthy environment. Activities seem to be the key. The atmosphere is positive and friendly. I felt the happiest there so I figured my husband would feel much the same.

Overall, we've been pleased with the care provided to my mother. The meals could be improved by serving fresh fruit rather than canned fruit. The same goes for having fresh vegetables instead of canned vegetables.

Very clean, quiet facility. See only a few residents doing activities. Staff is polite to family but doesn't always intervene if resident is having an issue with another resident while with family. Only contact with staffing when mom needs something or something happens to her. Needs to work with mom more on hygiene, particularly teeth.