Health Dimensions Group

So happy my mom is in a smaller group at Azura - Wausau. During these COVID challenges to keep everyone safe has been working and appreciated!

Residents receive excellent care. At first, they had trouble keeping good help but I think that is not the case now. It's hard to rate the facility now due to visitation restrictions due to COVID.

I'm very upset that the overall care for my mom and others is greatly diminished directly due to terminating [name removed]. She did so much more to help care for and love the residents than you could imagine.

Azura is clean and staff are fantastic with the clients there. Have good training of dementia and help to educate the staff. They try to have a variety of activities to please most people. Con: Staff have to take care of clients and do all the cooking/dishes/cleaning. Think it's too much - they should have their own cook. Need to spend more time with clients without worrying about prepping meals.

My mom moved in during the outbreak. Was not able to see inside facility, but put all my faith into the director and community relations staff. Was able to do window visits over the phone. I would like bi-weekly updates. I have to call and check-in to make sure all is well. Hard to review when I haven't been able to go inside and interact with staff.

Nice place. The staff are friendly. Just wish we could meet face to face socially distant on patio or something instead of window visits.

I am a bit concerned with the flip/flop of the director/manager at this site. Consistency in leadership allows for the residents and staff to feel secure and comfortable. The staff is wonderful!!

I would appreciate updates as I heard through my brother that there was a positive COVID test at this location. There are 4 children and I got the email.

My mother seems happy at Azura. My brother and I had to place her there suddenly in March 2020 and we have not been allowed in yet. This makes it hard for me to accurately respond.

Have not seen my loved one since the middle of March, except for pictures. Meals not always hot. Short on help.

Before my loved one became a member of this community I toured three other facilities. Azura, to me, had the more healthy environment. Activities seem to be the key. The atmosphere is positive and friendly. I felt the happiest there so I figured my husband would feel much the same.

Overall, we've been pleased with the care provided to my mother. The meals could be improved by serving fresh fruit rather than canned fruit. The same goes for having fresh vegetables instead of canned vegetables.

Very clean, quiet facility. See only a few residents doing activities. Staff is polite to family but doesn't always intervene if resident is having an issue with another resident while with family. Only contact with staffing when mom needs something or something happens to her. Needs to work with mom more on hygiene, particularly teeth.

When selecting a place for my mother, the staff was very helpful. Since she has been at the facility things seem to be going well. Due to COVID, I have not been able to see the inside of the facility in person or to visit much with her. Hopefully, this will change soon with a vaccine for the virus.

My mother moved in on [date removed]. That day we dropped her at the front door and have not seen her in person since. We, also, couldn't tour your facility all due to the COVID -19 pandemic. We talk to mom on the phone but it's not like an in-person visit. As far as dealing with Azura, the communication seems one-sided, being more from our side. Probably due to the pandemic.

The community is very good, [name removed] is awesome. It is disappointing the directors change so often. COVID sucks!!!

There are multiple buildings and types of apartments to stay in. The food is average in restaurant style dining. We chose this community because it is close to our family and they had good recommendations. When we toured they were on time for appointment and the director of the community a the tour and he answered every question that we had. I would absolutely recommend this community to other families.

I think it is a good place. I like the layout of the community. My mom is happy and I think she is being treated well. You need to watch the costs they tend to increase over time. They have a small center courtyard for outdoor space.

Nice clean place no beds

This facility has recently been purchased by new owners and many changes are in the works. They are moving to all dementia care. We have some familiarity with this facility since our father lived here.