Health Dimensions Group

There are staffing issues there. My dad has recently passed away, and I have tried calling the director left messages and she hasn't called back. I have heard nothing from them. My family and I have cleaned out his room. I wouldn't recommend apple creek to anyone until they get the staffing issues resolved.

My loved one is currently a resident at Kruse Village. Most of the staff are friendly, but they appear to be understaffed. The facility, at first appearance, is neat and clean. However, my loved one's bathroom is not as clean as I feel it should be. Communication with the family is non-existent unless I initiate it. The move in process went very smoothly. I am very disappointed in the appearance, taste and temperature of the meals. Medications have also been an issue, as far as my loved one getting them in time and also meds being re-ordered in a timely manner so as not to run out.

My mom said the food is bad. They have NO activities except for bingo sometime. I would say you get what you pay for however they raised my moms fees from [fee removed] to [fee removed] a month and it is not that nice of a facility. They said they did it to everyone and had to to be competitive. That rate is sickening with no activities.

Their staff to resident ratio is not adequate. The training they provide the caregivers is not sufficient. Their end of life care knowledge is also lacking. Based off of our families personal experience here, we would not recommend Stoney River to others.

We toured Country Manor Memory Care during our search for a Memory Care Facility for our loved one. This facility was less expensive than some of the other facilities in our area. However, it was in need of updates and repairs. We decided to continue on with our search.

We have been really disappointed with our experience, we do understand they are understaffed but our loved one waits so long when they need assistance and there as been multiple times where the staff forgot to bring them a meal.

This community was okay. We were disappointed in our experience. My loved one had a short experience here. My ratings are based on experiences from other people, such as my loved one. I met [name removed] and I think she was a nice lady.

[Name removed] was very warm and understanding, she would be a fantastic care giver, but the facility itself fell way short. We got a overwhelming "Nursing Home" feel. Rooms were super small, no room for anything but a bed and a chair. Mom and Dad could not stay together in the same room (deal breaker!!!) and therefore cost was high, paying for 2 rooms. Facility smelled like disinfectant and the hallways were narrow and cluttered with dirty linen and housekeeping carts. What they referred to as a "homey" feel, felt more unrefined. Transport services were very limited, only for group outings.

This review is for the Chapel Crossings location of Sylvan Crossings. I was looking into moving my other into Sylvan. It would have been ideal for her to live here, as it is quite close by. However, I was far from impressed with them. We initially had them in for two home visits. On the first visit, one of the people in charge came. One the second, someone who was just a general employee came. After those two initial visits, we were never able to get any sort of follow up from Sylvan, no answers to our questions, and no further assistance. It was easy to make the decision to ultimately place my mother elsewhere.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful. Residents seemed "on their own" and saw no staff engaging or interacting with the residents.

Pretty expensive per month especially considering the condition of the facility and the actual resident room. Unkempt grounds. Everything felt outdated and not very cheerful.

dreary place. The cook dumps your bathroom trash. staff seems friendly enough, and therapy is very good.

We toured this community when looking for my mother. The staff needs more training on awareness of each resident's ability levels and accommodating that. Offering an environment that recognizes every resident is different. The atmosphere should be more fluid.

A beautiful new place, but they apparently didn't write down we were coming and were not prepared. I did have a confirmation email however. They didn't seem to have things organized, and didn't have anything going on for the memory care residents, and weren't able to answer that there is much organized for them. We were not able to sample any food, but the menu was less than inspiring when I viewed it on the tables in the assisted care area. The receptionist seemed put out that we were there when we first arrived. Not at all welcoming. We didn't see much to sell it to us.

Our tour of the Sylvan Crossing Hunter Ridge made us reakize we would never put our mother there.The place was not clean and was very opressive, I was there with 2 of my sisters and we walked away thinking we couldnt put our mother there.

This facility does not allow residents to have a scooter and our father can only get around with one so we ruled with place out.

This community is a newer community and they have already had a high level of turnovers. Things are left out and they are sloppy. I have come in to find dirty diapers on the floor. My mom does not get her baths as often as she should. There have been some growing pains with the kitchen and the food. I have had nothing but issues with this community since she moved in. They are slow to open and slow to fill. It is a nice community as it is about 6 months old.

The facility may look beautiful but the care is not. Our loved one has been there for several months, as the residents level of care increases it seems that care is not provided. It appears if he resident is independent they will be ok but god forbid as your level of care increases the care will not be there. Family must advocate for their loved one. Even though the care plan includes a detailed plan it is not followed. The hourly or two hour checks are not done has per plan of care. Showers \/bathing not given as indicated on plan. We have been very disappointed with the cleanliness of the room and bathroom. Phone calls are returned and plans made but not followed through by all staff.

My moms husband is there. The care is terrible the management dont do their job judt sitting in the office. The caregives walk around on their phones they are lazy dont give showers dress the clients in clothes that arent their own and dont even fit. I would not let a loved one live at this place it should be shut down.