Health Dimensions Group

I think it's fine. I think communication with the residents and familes could be better. They could do more to encourage the residents to do different things as well.

This community did not offer a room for my loved ones to stay together as they need different levels of care. This community seems to offer some nice activities and events. The people I met were nice and the community looked clean.

So far everything has been going good with the move to Brookdale Appleton. The staff are attentive and communicate well. The meals are okay i haven't heard my mother say anything negative about them. I feel that she is in a safe place most importantly. There are activities offered but at the moment my loved one hasn't mentioned much about engaging in them.

This is a wonderful place and my loved one enjoyed her short stay at his community. The staff are wonderful. She made a lot of friends at this community. The food was good and they offered her different choices if she did not like what was made. I would highly recommend this community. This community is clean and we were so happy with Age Well.

The ED was great in helping us understand the complicated paperwork involved with making the difficult transition to memory care for our mother.

Very nice staff. Food choices are good. Very clean facility. Nice rooms. Not great on explaining the monthly charges. Have been trying to get an explanation of "personal expenses" for 2 months. Called the corporate number on my bill and could not get through. Sent to voicemail and it was full so I got hung up on. Finally talked to someone at corporate who could not help me. Told me to contact the Appleton facility which I did. Do not have an answer yet.

Susie and Nancy are easy to work with very friendly and knowledgeable. Always looking out for the residents and their well being.

Facility - there has been difficulties keeping housekeeping and maintenance staff positions filled. Housekeeping of apartment is included but it is light housekeeping. The staff is game but some are inexperienced and not always available.

It is a nice place. The caregivers work very hard and do their best. We just had issues with administrators, not friendly, being told one thing at admission and then 6 months later something else. We were not welcomed when my dad moved in nor acknowledged when he passed away this spring.I think it is fine for relatively independent seniors. But there is no RN there. We ended up paying for additional help for my dad because they didn't have enough staff.

The assisted living area has staff on the evening shift that was not motivated to give quality care. The food lacked variety. If the resident didn't like the entree, the other options were salad and cheese sandwiches. Considering the monthly rent, the food definitely needs an upgrade. The care in the memory care unit was excellent. Staff was very caring and attentive the resident's needs.

First floor units have independent access. Only 1 elevator. Nice variety of activities. Kind community. Ask to eat a meal and see the meal calendar. There is a lot of turnover right now in staffing . I suspect they are in flux and working to improve administrative things which would create smoother processes for new residents. Personally I'd like to see better nutritional value to the food served. More fresh veggies/fruits.

My loved one is currently a resident at Lino Lakes Assisted Living and the experience has been okay, overall. We do have some concern with the high turnover rate of administrative staff. Aside from our concerns, we would recommend it.

Memory care is very well run for my Mom, activities, food good personal awesome. Dad is is assisted living but some situations he brings on himself, such as not going to dining hall for meals or really participating at all

I was concerned that memory care didn't monitor the patients well. My husband had to be transported 3 times in 2 days because he fell out of the bed. He then got pneumonia and was transferred to nursing home care. We were extremely pleased with the care and staff in the nursing home care area

I would say they are terribly understaffed. Care services promised may not actually happen such as physical therapy. The staff is doing the best they can under the circumstances. Meals were made by CNAs with no meal prep training. My mom one night received one slice of frozen pizza with squash. I would suggest checking out state run facilities that are audited monthly. We grossly overpaid for what she received. The facility itself is very nice and inviting.

We were very excited about this place at first. Most of the staff were very nice and helpful but it was very frustrating trying to get things fixed. I'm not sure how a resident that doesn't have a strong support system to help them with problems.The business staff and the facility director never answer their phone or return voice mails. I cannot recommend this facility

The move in was a little rough. A lack of communication from staff and conflicting messages especially re: level of care. We were "over sold" being assured they could provide the care needed for my dad but in actuality they couldn't, which was very disheartening. He now has hospice care and is getting excellent care! Dimensions is a beautiful facility and adequate for seniors who are mostly independent.

It was nice enough. However. It didn't make our top three. My parents didn't like the location. It was near the Appleton airport and the sounds of the planes bothered them. We thought very highly of[removed] in Appleton. They were in a 1-2 tie with [removed]. Unfortunately my parents were buried on their waitlist. We were told by [removed] that many people who had been in independent living with them, were transitioning into assisted living. We also were hugely impressed by [removed]. However, their memory care facility was in an entirely different building. Not the best design and a bad match for my parents. My mom is weak and frail and my dad has early stage dementia. Hope all this helps.

The tour was fine. We were shown and got to see everything. Everything looked clean. The people were nice. It seemed like a good facility. But I didn’t walk in and feel like this is where Mom needs to be. I preferred a more homey atmosphere for her. I didn't like how big the facility was and how close it was to a busy highway. The main thing I didn't care for was that assisted living was in a completely separate building from memory care, which would make it a harder transition for her later on. Overall I thought it looked like a good place. It was just not right fit for my mom.

I realize that everyone is very short staffed right now and continue to have high turnover. [name removed] is amazing, she was the move in coordinator. She has since taken a different position. [name removed] in maintenance is also very kind and responsive. It would be nice for the residents that come and go to have a way to get back in the building after 6pm besides waiting for someone to maybe come answer the door. Food service/quality is absolutely horrible. Young adults working in this role with poor social skills, which doesn't work well with older people. Housekeeping is also poor in regards to individual room cleaning. Activities could also be much better. They have a new activities coordinator so hopefully this will improve as well.