Health Dimensions Group

Poor communication, nutrition, treatment. They do not follow doctor ordered plans in physical therapy. They do not tell you when your loved one has been ill ar report it so they can be recieve doctor care in a timely manner. Few speak english so communication barrier. They do not keep them hydrated and take care of some other basic needs. So frustrated my loved one is being treated this way. They need to do much better! Also this place is hard to reach anyone. You get a recording.

Staff members sat at "nurses" station on their phones, most were unfriendly, and non-engaging. There was only 1staff member that was "qualified" to administer meds. Had 1 experience where my family member ran out of pain meds and it was not recognized by staff. My family members room was kept fairly clean but we (the family) swept, mopped cleaned bathroom when we visited. The kitchen, dining room and hallways were dirty. Food was not cleaned from the dining tables or the dining room floor after meals in a reasonable time frame. Food was palatable but not very warm. Daily "snacks" were nonexistent as far as I know. The entrance to the AL area gave a "convincing" portrait of good aesthetics. But the moment u entered the"Dungeon" (what staff called memory care) everything changed for the worse. Administrative staff changed 3 times in the short time our parent was there. It was next to impossible to reach any one of them by phone. Quality of care--all I can say is I never witnessed mistreatment but I could be there for hours and no one would come in the room to check on her. My parent was attacked and injured by another person living there, yet that person was allowed to wander as usual. Activities were nonexistent. Value for the money--absolutely unbelievably Horrible. That place should be ASHAMED!! If there had been another choice I would have moved within the first month but I needed my family member close to me. It is very shameful how the "owners" are padding their pockets and have no remorse for taking advantage. The residents in Memory Care are not afforded the DIGNITY that they rightly deserve I WILL NEVER recommend this AWFUL place to ANYONE!

I was disappointed. It took me a long time to come to a decision only to have made the wrong one for my husband. I think he was more than they could handle. Would have rather been told that before the move in. After two weeks, he was sent to [facility removed], at which point there was little communication regarding their expectations. Then, they scheduled a time for a re-evaluation, but did not show up. I have moved my husband back home, fearing trying any other facility,especially since he is still cognizant enough to know if I am there or not. I would fear my visit (leaving) would cause further agitation.

If you have a loved one and you want them to have top-notch care Terra Bluffs is not the place. This is the first memory care facility opened by terra bluffs and the layout is very confusing. It is definitely not appropriate for memory care. Every time I went to visit they were sitting and sleeping, no activities. The care is very sub par. I saw my loved one detoriate more in the 4 months there then in the last 2 years. High staff turn over, very dirty rooms and an overall lack of caring.

Our loved one has received subpar care since they moved in. Medication errors (that they have not reported to the state of Colorado per regulations), constantly being locked out of their room due to inadequate staff available to care for and keep eyes on the residents, inappropriate meals for those with dementia and eating/chewing problems. The caregivers are WONDERFUL, the management is HORRIBLE. Many, many families are upset, and our concerns seem to fall on deaf ears.

I have lived here for one year and it has been hell The food is awful, staff rude. Nothing gets cleaned ,there are bugs and I have to help everyone. I had to empty a residents dirty diaper pail for her. They constantly screw up my medications. Management is rude,dismissive and gaslight me. I am looking to get out but moving is a big job. Worst year of my life. I absolutely hate it here

This was a premiere facility when owned/operated by City of Eyota. Sold to one management company ($1 million) under contract, who quickly sold it to Cornerstone Mgmt. for $4+ million. Smell a skunk here? Since taking over, they have gone through no less than a dozen directors and nurse coordinators, cooks, and more than I can count NA's. They advertise "End of Life" care... Couldn't be further from the truth. As soon as medical issue arises, they hold a Care Conference, and you are out!!! Refused to give baths beyond 1-2 per week, even when doctors orders stated it. I gave mom a bath in their tub, due to bed sores and bottom issues. The doctor stated issues caused from sitting in a soiled adult garment too long. We threatened to turn them in. And when we did...we got kick back and told "we cannot accommodate her needs". We honestly feel terrible for the staff. Cornerstone Management is evil to the core. ALL ABOUT MONEY, MONEY FOR PROMISES AND NO DELIVERY! STAY AWAY!!!

Extremely lackluster staff and a weird director that just seems to scream fake. I wasn’t comfortable sending anyone there knowing they would have to deal with the staffing they have there. Do not recommend at all!

We removed our loved one from this facility after an awful blonde nurse whose name starts with [name removed] and her sidekick bullied my boy. Things started off badly when the key we were given by the facility didn't work. Instead of apologizing for the mistake, the nurse doubled down on scolding us because she had to get up from her chair to let us in. Another disabled resident discretely indicated he was not happy with staff either, and this nurse especially. My boy turned down some food, so the nurse labelled him "eating-disordered" and wanted him out. Think twice about putting your special people here with these lowlifes.

On [date removed] my family and I moved my Dad to Kruse Village, hoping he would get more care as they promised. I was wrong, from the first day nothing was what I was told. First I was informed that my Dad's room would be ready on [date removed] and he could be moved on that day. My sister and I walked into his room with hands full and saw that the room wasn't ready because the commode was sitting in the shower and no running water. Since hospice had been assigned to my Dad a bed was already set up and his two recliners were already in the room. My sister and I should have taken my Dad back to where he was staying or to his home, that was a mistake leaving him there. So, from [date removed] till [name removed] my Dad was not taken care of properly. Examples, I had asked if Kruse personnel would help my Dad during meal time feeding him. I was informed by employees that they were not allowed to feed the residents, even the hospice nurse assigned to my Dad requested them to do the same, she was told the same. I asked employees that were contracted to Kruse and they told me to contact their boss and they would gladly do it. My Dad was left a lot alone in his room, of which, he slept a lot. On days I would visit many times other residents would walk in his room and look in his closet, etc. I also saw a resident leaving his room as I was walking down the hall to my Dad's room and when I came in they had been in the bathroom using his toilet. Not happy about these things and asked why residents were allowed to walk into any other resident's room and I was told it was okay. I did not agree and looked up in the residents' rights, of which I signed for my Dad, and read that a resident must be invited to another resident's room. I did not pursue the matter any further until one day, in September, I walked into my Dad's room to visit and smelled a foul odor coming down the hall. I saw my Dad laying in his bed asleep, and I thought someone had come in and used his restroom, as I turned to examine the room further, I saw someone had used my Dad's recliner as a toilet and a huge pile of human feces was in his recliner. It took me about a week to realize that it was not going to be good for my Dad to stay in this environment any longer and contacted the hospice nurse assigned to my Dad to get him out of Kruse Village and in two days, [date removed] my Dad was brought home to his residence in Brenham. The day he came home he had the biggest smile on his face and was so grateful I brought him home. My Dad lived 13 more days and died on [date removed]. I will not recommend this facility to anyone, especially the memory care department.

What has happened to the staff at Stoney River? The nurse is gone, several of the staff have reportedly resigned. The staff are being mandated to work hours of overtime because of the lack of staff. Many agency staff, some wonderful, some horrible. The Executive Director is short, and rather sharp tongued. She seemingly doesn't have too many good things to say about any of the staff. We toured and loved what we saw, but when we found out that there were so many issues with staffing, we decided to move on. Ran into an LPN that worked there, she cried as she told us how she was abused by the ED. It seems as though she needs a bit of VIVA herself. They pride themselves on VIVA, but the team members aren't aware. They have nothing good to report on the leadership team still working. Perhaps a visit from the upper management is in order. Change in the team might be a great idea.

Very disappointed! The building smelled and the staff smelled of cigarette smoke. I’m okay with tattoos, but this generation they serve is not. Manager seems not up to date on nursing issues and an RN only comes 3 times a week. Food also looked horrible

This place was dark and dingy. The rooms were very tiny and dirty. There was a bad odor that permeated through the building. I would not recommend to anyone.

[Removed]. I would not recommend for anyone to place their loved one at Autumn Leaves as I feel the care is not good. The caregivers do not have the knowledge or compassion toward the residents that they deserve. There is not proper oversite of residents. Wish I had kept my Mother in her own home. Biggest mistake I've ever made.

Extremely depressing. I would never send my mother there.

OAKRIDGE offers great services and a beautiful facility and setting. So many wonderful opportunities for the elderly exist. BUT, my mother is seldom, if never, out of her room--even for meals lately. My mother and her room smell of permeating urine, her physical appearance is dehumanizing. NOT ENOUGH HELP! But the charges for all the special services continue. My mother's money is soon gone. Gone to services that were never provided!

When she moved in they were supposed to get all her medications. They did not get her insulin for a week and they never told us. In the memory care unit, usually facilities will do memory enhancing activities - they do not do any of that here. They would wash her sheets and it would take days to get them back. The garbage bag in her bathroom would be completely full. Every time I came to visit I would have to tell staff to empty it. I had multiple talks with the director. Many times when I went to visit they did not have the proper staff to resident ratio. I would try to find people and it would take 15 minutes. Our loved one fell out of bed and the nurse seemed irritated with her - she got to the ER and we found out she had broke her back. They never took her back and never called to explain why they would not let her back. The director finally called us back a few days ago and was telling us we need to come get her things. This has been the worst experience.

Oh my, where do I start. My mother and father are in this facility. My father needed the memory unit (assisted living)and the care he received there was first class until the head nurse was replaced. He then needed more care and was moved to LTC facility. He walked to the LTC facility and within 4 days he was in a fetal position in the emergency room semi comatose. My mom is in assisted living and they chart that they check on her hourly, but don't. Very poor care. We are looking at moving them. Poor Long Term Care unit. This place has really gone downhill since it has been taken over by the new owners. My great aunt was there 5 years ago and it was excellent. New owners, terrible care.

Buyer beware. All that was promised was not delivered. Poor communication.

Sylvan Crossing is not the place for your loved one. The activities are nearly non-existent and the meals don't look very appealing. When we toured, the place didn't seem very clean and the staff were busy gossiping.